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Work Background
Prompt Engineer
DataAnnotationPrompt Engineer
Nov. 2024Les Clayes sous BoisPrompt Engineering and Optimization Linguistic and Cultural Adaptation AI Ethics and Bias Analysis Annotation and Dataset Enrichment R&R Image-to-Text Generation
Customer relation agent
BluelineaCustomer relation agent
May. 2024 - Sep. 2024Versailles- Technical support and assistance for tele-assistance devices, administrative support - Listening and advices for dependent individuals and seniors by phone
Bilingual Customer Service Representative (FR/EN)
MindlerBilingual Customer Service Representative (FR/EN)
May. 2022 - Mar. 2023Paris, Île-de-France, FranceTechnical support and customer service for patients and therapists App management, appointment scheduling, billing and administrative support Zendesk, Slack, Google Suite
Bilingual Community Manager / Team Leader in French and English.
JellysmackBilingual Community Manager / Team Leader in French and English.
Jun. 2019 - Sep. 2020Paris, Île-de-France, FranceAssistant Manager specializing in project and agenda management, with expertise in hiring and managing community manager teams. Proficient in moderation, content creation, and social media management. Experience in Onboarding Success Management, including training and integrating new collaborators.
Technical and community specialist
AppleTechnical and community specialist
Jul. 2015 - Mar. 2019Cork, County Cork, Ireland- Technical Specialist (Apple Store in Canada) Providing sales and technical support for Apple devices and software, as well as for iCloud services. - Technical Support Offering phone and chat support for iOS and macOS/OS X devices, Beats accessories, as well as for watchOS and tvOS. Remote user support - Apple Communities Specialist Moderation, user management, and fostering engagement within the Apple Communities forum, as well as on Twitter, Facebook, and YouTube Apple pages.
Sales Assistant
Jeep OutfitterSales Assistant
Dec. 2013 - Jul. 2015One Nation ParisSales Store management Cash register merchandising Customer care Email redaction in English and translation
Store Cashier
Auchan RetailStore Cashier
Mar. 2011 - Jul. 2013Plaisir

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