Weight WatchersLeader/Coach/At Work Specialist
Sep. 2004 - Jun. 2017ChicagoAs a Weight Watcher Leader and Coach I mentored colleagues and supervised direct reports, providing guidance and expertise in product knowledge, service delivery, and support. I conducted comprehensive training sessions for both internal team members and external service providers, such as Leaders and Receptionists, fostering a deep understanding of our offerings and ensuring a consistent customer experience. I facilitated outcome-driven meetings, encompassing activities like new member orientations, large-scale workshops (e.g., "Find Your Me"), and training events, all designed to meet corporate objectives. I upheld strict member confidentiality, while also overseeing the distribution of relevant materials and managing inventory. I provided responsive online chat and exceptional customer support to our membership.