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Work Background
SpanxLogistics Associate
Dec. 2024Atlanta Metropolitan AreaAs a Logistics Associate (Contract) at Spanx, I ensure seamless supply chain operations by managing time-sensitive reports to track gratis orders with a 24-hour turnaround, achieving 100% allocation and on-time fulfillment. I address supply chain challenges by investigating Non-Ship Reason (NSR) codes, resolving inventory bottlenecks, and coordinating warehouse transfers to maintain smooth order flow. I also handle international shipping compliance by preparing commercial invoices and collaborating cross-functionally with warehouse teams and other departments to resolve issues and optimize workflows. Additionally, I ensure data accuracy through meticulous order entry in the ERP system Blue Cherry and proactively streamline processes to enhance efficiency.
Davenport GroupOrder Specialist - Finance Dept.
Aug. 2023 - Sep. 2024As an Order Specialist on the Finance team at Davenport Group, an IT Services & IT Consulting company, I managed the end-to-end order processing workflow. I received purchase orders (POs) from the sales team, cross-checking details for accuracy against customer POs and Davenport Group quotes. Once confirmed, I documented orders in Salesforce and generated corresponding invoices in NetSuite. I completed order submission through TrueCommerce’s EDI system, ensuring smooth and efficient transaction processing. Additionally, I handled software license orders in ArrowSphere, ensuring timely processing to meet customer deadlines. My role required attention to detail and efficiency to support seamless order management and customer satisfaction.
Arrive LogisticsWeekend Senior Account Coordinator
Aug. 2022 - Aug. 2023In my role as a Weekend Senior Account Coordinator at Arrive Logistics, a 3PL company, I supported major accounts like Anheuser Busch and Molson Coors, collaborating closely with the Weekday team to ensure a smooth handoff on ongoing work and issues. I coordinated with customers to meet their shipping needs, worked directly with facilities to arrange pickups and deliveries, and tracked loads to ensure drivers adhered to schedule for timely deliveries. Additionally, I documented any issues that arose to facilitate seamless follow-ups by the weekday team and escalated urgent matters when necessary.
SPX FLOW, Inc.Customer Service Representative
May. 2021 - Jan. 2022As a Customer Service Representative in the supply chain team at SPX FLOW, an industrial machinery and manufacturing company, I processed customer orders received via EDI with accuracy and efficiency into SAP. I managed customer requests via email, ensuring timely responses, and escalated issues as needed. I also conducted daily reports to track order progress, proactively addressing any orders that were not moving through the system as expected to maintain a smooth supply chain flow.
KemiraCustomer Service Representative
Dec. 2018 - May. 2021Atlanta, Georgia, United StatesAs a Supply Chain Customer Service Representative in the Coagulants segment at Kemira, a chemical manufacturing company, I processed customer purchase orders from the West Coast region with a 24-hour turnaround, entering them accurately into SAP. I coordinated closely with the transportation and dispatch team to ensure timely deliveries of coagulants, which are essential chemicals for wastewater treatment. Additionally, I provided regular order status updates to the Sales team or directly to the customer and handled urgent customer needs with a focus on excellent service, escalating issues as required to maintain efficient supply chain operations.
STONECRAFTERSUSA INCOffice Manager
Aug. 2018 - Dec. 2018Atlanta, Georgia, United StatesAs the Office Manager at Stonecrafters USA, a stone manufacturing company, I assisted customers in selecting slabs for their home renovation projects, providing guidance to match their design preferences. I managed the install team’s daily schedule, optimizing routes to ensure timely and efficient installations. Additionally, I handled essential office duties, including tracking employee hours for payroll and overseeing general administrative tasks to support smooth operations.
Georgia Lions Lighthouse FoundationHearing Program Coordinator
Jul. 2017 - Aug. 2018Atlanta, GAAs the Hearing Program Coordinator at the Georgia Lions Lighthouse Foundation, a non-profit organization supporting low-income or underinsured Georgia residents, I processed a high volume of applications for hearing services. I verified patients’ eligibility for assistance with services like hearing tests and hearing aids. Once approved, I coordinated with hearing providers, including doctors, to schedule appointments, ensuring that patients received timely and essential care.
Georgia Lions Lighthouse FoundationAssistant to the Executive Director
Nov. 2016 - Jul. 2017Atlanta, Georgia, United StatesAs an Executive Assistant at the Georgia Lions Lighthouse Foundation, I supported the CFO, COO, and other top executives, with a primary focus in the finance department. I managed a high volume of invoices in QuickBooks, ensuring accuracy and maintaining a well-organized filing system for easy access to documents. I also coordinated scheduling, such as setting up interviews for candidates with the executives, and took on various administrative tasks to support the team, demonstrating flexibility and a strong team-oriented approach.
Georgia Lions Lighthouse FoundationProgram Specialist
May. 2016 - Nov. 2016Atlanta, Georgia, United StatesAs a Program Specialist at the Georgia Lions Lighthouse Foundation, a non-profit organization assisting low-income or underinsured Georgia residents, I processed a high volume of applications for vision services. I reviewed patient applications for services such as vision appointments and eligibility for discounted glasses, ensuring they met the requirements to qualify for our assistance. My role helped to expand access to essential vision care for underserved communities.
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