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Work Background
IHISr. Manager of Talent
Oct. 2021• Strategically connect and support of the talent management segments to create an equitable environment for each staff member to develop and grow.
•Transition Talent Management function from a standard HR generalist model to focus on the specialties within talent acquisition, performance management, employee engagement, learning and development, etc.
• Partner with executives to drive systems-based talent management processes that balance the strategic objectives of the organization with personal career aspirations.
•Align learning opportunities with best practices by modernizing orientation to be asynchronous with resources and social and on-the-job experiences to solidify retention and application of the objectives.
•Designed sustainable Talent Management team that drives results through aligning team purpose with team member strengths and organization objectives.
• Drive improvement forward using data as the catalyst and measuring improvement through improvement science methodology.
•Communicate and coach on systems wide thinking and accountabilities at the organization, team, and individual levels in terms of change management and culture building.
UndisclosedLearning and Development Manager
Jun. 2020 - Oct. 2021• Create learning and development department from scratch including LMS selection, change management process and learning development program creation.
• Connect existing performance management system to company culture and development opportunities, including leadership development model creation. • Spearhead the creation of a women’s network to grow the inclusivity of the culture, including round table discussions, external resources, and networking amongst the underrepresented population in construction
• Use Articulate 360, Cornerstone LMS, zoom, GoToMeetings and content providers to update modes of training from 100% in person training to basic eLearning and webinars.
• Creation of resource center for process related guides and policies while facilitating the creation of company wide ways of working that boost culture and efficiency norms. • Help facilitate change and process management of consistency in processes through adult learning theory methodology and project management skill base.
ClarksSenior Learning and Development Specialist
Oct. 2018 - Jun. 2020Waltham, Massachusetts• Developed criteria for learning metrics that align with HR and business strategies and create development plans for high potential talent and the business.
• Owned and maintained Clarks’ two-day leadership course, Leading in Clarks-including training high level business leaders to facilitate the program
• Created learning paths for full 360-degree employee lifecycle including progressive learning stages throughout a career.
• Used behavioral and psychometric assessments (FIRO-B and Insight’s Discovery) to coach and develop teams and leaders through personal insight and communication.
Bain & CompanyRegional Training Specialist-Global CRM - Americas
Aug. 2017 - Sep. 2018Boston, Massachusetts• Manage training and support efforts for thirteen Bain CRM administrators and over 900 users remotely throughout North, Central, and South America.
• Create and deploy support documents and training programs to Bain’s 3000 users in offices throughout the world. • Manage several technical projects for a Microsoft Dynamics SaaS product, including redesigning user metrics dashboards, implementing new data cleansing efforts, and creating and rolling out training programs following the ADDIE method to the most active user group. • Organized and maintained the content management system (Sharepoint).
CVS HealthTraining Supervisor
Mar. 2016 - Aug. 2017Woonsocket, Rhode Island• • Managed the creation and facilitation of training programs including onboarding, soft skills, and various software programs.
• Expanded two-week manual based customer service training into interactive experience by adding in SME, role play, and nesting methodology. • Raised call quality scores for 90-day post training by 15% through implementing adult learning theory into onboarding experience. • Maintained accurate records of all training databases (LMS), programs, and materials for employee access.
The Reynolds and Reynolds CompanySoftware Implementation Consultant
Oct. 2013 - Mar. 2016• Prepared materials for onsite on-site training sessions for software as a service (SAAS) and customized learning plans for a variety of settings (i.e., Classroom, individual, etc.). • Integrated personal goals into training for all levels of employees, from owner to technician.
• Gained and applied knowledge of Reynolds’ rapidly changing Customer Relationship Management software to better serve the customer.
Bankers Life and CasualtyTraining Specialist
Jun. 2012 - Oct. 2013Chicago• Developed, implemented and facilitated courses related to the insurance industry, long term care, systems and internal processes.
• Raised retention by 60% during the onboarding process, as well as, raise post-testing scores by 20% throughout the Long Term Care department. • Partnered with internal project teams to document processes and develop methodologies of growing performance metrics and processes. • Created e-learning using the Articulate-based programs. Design and develop new e-learning training programs or convert existing training to an e-based format.
Alpine AccessWork Force Analytics Intern
Mar. 2012 - Aug. 2012Chicago Il•Developed and implemented a performance management program that would take the remote workers from ‘good to great’ and maintain their job satisfaction. •Created a marketing development plan for social media outlets to target specific demographics of applicants (military spouses) to fill personnel roles. •Maintained communication and work flow with members of a team while working remotely.
CMIPerformance Management and Social Media Intern
Jan. 2012 - Mar. 2012Oak Park, IL•Administration hon communication and performance management software, Keyne Link. •Facilitation of strategic planning and communication between leadership groups of client companies.
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