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Work Background
TRANSPRESSLead Business Analyst
Jan. 2024Leading Innovation
Software Integration and Migration
Process Mapping
Cost optimization
Workflow Analysis
Inhouse and user interviews
Developing functional requirements and validation for software solutions
Double Break LtdCustomer Success Manager
Jun. 2022 - Jul. 2023Sofia, Sofia City, BulgariaBuilt business, sales and CSM processes from scratch
Bridge between business clients and technology teams to engineer automated actions tailored to the clients' needs. Constructing decision trees within our mission control system.
Authored user-friendly SaaS documentation by researching competitors, simplifying language, and assisting with employee onboarding.
Designed a replicable onboarding process that included lead contact guidelines, conversion strategies, and support for new hires.
Managed Jira backlog for internal development teams
Developed strategic sales approaches including lead generation, conversion tactics, and cold-calling techniques.
Conducted comprehensive customer onboarding, facilitating training and optimizing software usage to enhance the business model
Established a helpdesk service in Jira, streamlining client support ticket creation, providing guidance to software engineers, and analyzing monthly support tickets for efficiency improvements.
Presented monthly key takeaways to the CPO from customer feedback in order to make customer-centric improvements in the software.
Investigated and reported bugs, offering precise solutions for prompt resolution.
AccentureClaims Adjuster and Fraud Investigator
Nov. 2020 - Jul. 2022Sofia, Sofia City, BulgariaFraud Investigation
Business accident analysis for insurance claims
WebMe Digital AgencyProject Manager
Oct. 2019 - Nov. 2020BulgariaSuccessfully managed cross-functional teams and resources to deliver projects on time, within budget, and meeting quality standards.
Cultivated strong B2B relationships through effective communication strategies, resulting in increased sales revenue.
Consistently achieved sales targets by implementing data-driven plans and strategies that maximized business opportunities.
The Landmark Resort Egg HarborFront House Manager
May. 2016 - Sep. 2016Egg Harbor, Wisconsin, United StatesManaged front house team and consistently delivered exceptional customer service.
Resolved customer grievances swiftly and to their satisfaction.
Streamlined inventory management, resulting in improved efficiency and reduced costs.
Conducted financial transactions and bartending duties with precision.
Provided therapeutic support to all patrons to enhance their experienc
Dropship ConsultingBusiness Lead
Jan. 2016 - Dec. 2021Sofia, Sofia City, BulgariaInnovative business approach by reverse engineering marketplace algorithms
Drove business analysis efforts aimed at the implementation & continuous improvement lifecycle across different domains in the organization
Strong relationships (internal and external). Professionalism and tact in business communications
Team leadership (15+ employees), Operations oversight, Recruitment, and resource allocation
Expertise in SEO, Marketing, Accounting, and Web Development
Created, maintained, improved, and streamlined all the operations and processes
4 million dollars yearly sales
6 countries, 3 continents
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