IncapsulateManagement Consultant
Jan. 2014 - May. 2023Washington D.C. Metro AreaServed as engagement manager, client liaison, project manager, team leader, and trainer for a technology (Salesforce) management consulting company. • Led initiatives for corporate and government clients related to process improvement, digital transformation, change management, technology implementation, and governance. • Managed client expectations and satisfaction, fostered innovation, and resolved issues. • Managed project delivery teams (6 to 12 members). • Led project delivery from kick-off to completion. • Developed and implemented change management, communications, and training plans for enterprise-wide initiatives. Developed and delivered in-person and self-paced trainings. • Contributed to internal corporate growth strategy, business development proposals, and presentations and demonstrations for prospective clients.