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Work Background
Happy Home Styling Vacation RentalsDirector of Operations
Dec. 2023 - Feb. 2025-Managed a team of co-hosts, providing oversight and support to ensure exceptional guest experiences for clients’ vacation properties on platforms including Airbnb, VRBO, and Booking.com
- Developed and implemented strategies to improve guest satisfaction and streamline operations, increasing positive reviews and repeat bookings.
- Oversaw property management tasks, including cleaning, maintenance, guest communication, and conflict resolution.
- Utilized CRM software to manage property information and maintenance tasks, track booking trends, and optimize marketing efforts.
- Created repeatable processes for pre-check-in and post-checkout, vendor hiring and management, listing optimization, on-boarding and off-boarding clients, tracking maintenance, and company-wide language for guest communication.
- Optimized client revenue by tracking market pricing to optimize listing performance using specialty software like AirDNA and PriceLabs
- Conducted regular training sessions for team members, enhancing their skills in customer service, problem-solving, and platform-specific operations.
- Collaborated with property owners to understand their needs and provide tailored service, resulting in long-term partnerships and increased property listings.
- Acquired new clients by contacting potential property owners through cold calls and personalized pitches.
Happy Home Styling Vacation RentalsGuest Relations Specialist
Oct. 2022 - Dec. 2023- Managed a portfolio of vacation rentals across Airbnb, VRBO, and Booking.com, ensuring high standards of cleanliness, maintenance, and guest satisfaction.
- Handled guest inquiries, reservations, and check-ins/check-outs, maintaining a seamless communication process and resolving issues promptly.
- Coordinated with cleaning and maintenance teams to prepare properties between guests, ensuring timely and high-quality turnover.
- Monitored guest reviews and feedback, identifying areas for improvement and implementing changes to enhance guest experience.
- Used CRM tools to systematically track guest interactions and preferences, contributing to personalized and memorable stays.
Two Elevens Creative ConsultingOwner
Mar. 2022Brooklyn, New York, United StatesA digital consulting firm that knows how to help you shine, whether your home is on the stage or in the studio. An agency that’s all about authentic connections and creative autonomy, that alleviates the stress of social media and marketing so that you can be fully present in the here and now, doing what you do best to stand out from the crowd. We’re proud to work with the bold, the bright, and the unapologetic. People and collectives with a craft and purpose that makes a statement. Those already making waves and those starting out, ready to step into the spotlight. At Two Elevens, it’s all about merging soul and strategy, understanding your unique needs, and creating content that gets you seen - while being true to yourself and your art.
Find The Network Co-Founder
Jun. 2019 - Mar. 2022New York, New York, United StatesA digital marketing firm specializing in supporting performing artists' digital marketing needs.
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