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Work Background
U.S. Customs and Border ProtectionOverseas Support Specialist
Dec. 2023Washington DC-Baltimore AreaImplemented and Coordinated CBP-Wide Programs: Spearheaded the execution and oversight of critical segments within CBP-wide missions and administrative programs, ensuring alignment with organizational goals and improving operational efficiency through strategic coordination and supervision. Policy Development and Evaluation: Supported policy development, evaluation, and enhancement in designated program areas. Provided actionable recommendations to senior analysts and team lead for achieving organizational objectives and advancing future program improvements. Legislative Impact Analysis and Technical Assistance: Evaluated the impact of new or amended legislation on CBP programs, policies, and procedures. Delivered technical support and guidance to management on applying planning systems and management programs to fulfill mission requirements effectively. Management Information Systems Development: Assisted in developing and monitoring sophisticated management information systems supporting short-term and long-term planning and collaborated with senior analysts to negotiate and advocate for implementing recommendations involving substantial resources and procedural changes. Preparation and Delivery of Strategic Briefings: Planned and developed briefings, presentations, and conferences for high-level and executive management. Ensured the delivery of accurate, concise, and timely information and assisted in designing and implementing data tracking systems for improved submission and review processes.
Parsons CorporationCorporate Operations Specialist
Apr. 2023 - Dec. 2023Springfield, Virginia, United States• Developed and implemented a comprehensive training program that increased productivity by 20% and reduced errors by 15%.
• Ensured compliance with prescribed grammar, style, and formatting guidelines for all materials, resulting in a 95% reduction in errors and inconsistencies.
• Provided guidance and mentorship to junior editors, resulting in a 50% increase in their productivity and quality of work.
• Analyzed data related to the DXCE mission and provided recommendations to improve business processes, resulting in a 25% increase in efficiency and cost savings.
Key Accomplishments:
• Represented DXCE equities at meetings, such as the suspense coordinator meetings, N-CERTS demos, or the internal tasking working group, and provided valuable insights and recommendations to improve processes and outcomes.
• Established and maintained liaison partnerships with external NGA partners, e.g., other government agencies, industry, academia, etc., on behalf of DXCE, resulting in increased collaboration and knowledge sharing.
• Coordinated with multiple teams and stakeholders to ensure timely delivery of high-quality materials for various projects, resulting in a 100% on-time delivery rate.
Itero Group, LLCSenior Strategic Corporate Communications Manager
Dec. 2022 - Mar. 2023Washington, District of Columbia, United States• Led and directed the communication team in developing, preparing, producing, coordinating, and editing intelligence products, strategy, and planning documents, talking points, and speeches supporting technology, analytics, and data around workforce planning, human resources, and staffing.
• Drafted and edited a variety of communication materials and products, including but not limited to talking points, speeches, quotes, remarks, leadership communications, marketing copy, newsletter content, brand development, digital content, and other communications products
• Provided supervision by leading researching, proofreading, editing, creating, writing, processing, revising, formatting, providing quality checks, coordinating the composition of products for hardcopy and electronic publication, and dissemination on multiple platforms. Key Accomplishments:
• Second Reviewer for DIA’s Human Resources Mission Integration Business Office and Office of the Corporate Communication for DIA’s Human Resources
• Cultivated relationships with DIA’s Leadership to include Senior Leaders, the Office of Corporate Communications, Mission Support, Human Resources, and stakeholders across DIA and the Office of Director of National Intelligence
• Executed mentoring Juniors in townhalls for internal and external events • Proficient in MS Office Suite and Teams, ETMS2/TMT/JSAP/DARTS, and Adobe Creative Suite
Parsons CorporationSenior Corporate Communication Specialist
Apr. 2022 - Dec. 2022Springfield, Virginia, United States• Prepares tactical presentations, briefings, and papers for Source Operations (SX) leadership to illustrate the SX mission with clear, concise, and organized communications messaging.
• Responsible for ghostwriting SX leadership’s written communications correspondence to the workforce and superiors within NGA.
• Capitalized on earlier knowledge of electronic publication layout and design to create and establish the SX monthly newsletter for leadership to disseminate employee-requested communications to the workforce.
• Provides guidance and recommendations to Strategic Communications Team for long-term strategy development based on data derived from SX.
Key Accomplishments:
• Experienced in directing extraordinarily complex, multi-faceted communications plans
• Managed leading legislative affairs programs and solving complex problems with Members of Congress and their staff • Directed members to engage with various stakeholder groups and manage relationships using communication and education principals
• POC for standing for large-scale organizations and advising senior executive staff members through times of crisis and change
• Managed cross-functional teams through emergencies.
Cayuse HoldingsPublic Affairs | Internal Communications | RFI Manager
Sep. 2021 - Apr. 2022Falls Church, Virginia, United States• Directed Defense Health Agency (DHA) responses during a planned event or actual contingency
• Managed teams that provide a strategic platform that delivers and encourages collaboration sharing with Assistant Director-Combat Support across all DHA Directorates
• Administered the collection, analysis, and brief development of the Director’s Critical Information
Requirements for Joint Operations Center (JOC) staff and leadership
• Managed the approaches, processes, and tools needed across the JOC and DHA staff to support the
Director’s decision-making process
• Established teams to enhance knowledge-sharing, management, and the coordination effort within DHA
Key Accomplishments:
• Analyzed and evaluated documents for DHA’s Front Office and Office of the Under Secretary of
Defense for Personnel & Readiness
• Cultivated relationships with Combatant Commands, Services, Joint Staff, Joint Forces Headquarters, Joint Planning & Execution Group, and Deputy Assistant Director of NCR
• Proficient in MS Office Suite, ETMS2/TMT
KavaliroCommunications Specialist | Editor
May. 2021 - Jul. 2021Arlington, VA• Supported the development of written material in support of a variety of programs and performance
management initiatives
• Provided editorial and written support for the Joint Staff’s senior leadership, including but not limited to CJCS, VCJCS, DJS, VDJS, DOM, SJS, and Senior Enlisted Advisor to the Chairman (SEAC)
• Assisted with the development of Joint Staff correspondence, including issuances, e.g., directives,
manuals, guides, memorandums, information memorandums, action memorandums, memorandums for the record, and executive correspondence
• Edited incoming and outgoing Joint Staff information to ensure strict conformance to U.S. Government, DoD, and Joint Staff formatting, grammatical construction, punctuation, capitalization, and spelling rules
• Analyzed and evaluated the documents as to intended purposes, style, manner of presentation,
organization, and proposed implementation and distribution, and relevant DoD, CJCS, Joint Staff
directives and instructions
Key Accomplishments:
• Edited and revised documents for the highest levels of the U.S. Government to include the President, Secretary and Deputy Secretary of Defense, the National Security Council, the Homeland Security Council, and Congress
• Excellent command of spelling, grammar, and punctuation with solid attention to detail and an eye for consistency
• Proficient in Joint Staff Action Processing and Joint Staff TMT
US ArmyIntelligence Analyst, All Source
Nov. 2016 - Jun. 2021Savannah, Georgia, United States• Created all-source intelligence products utilizing crossed referenced intelligence records and files of single sources in support of the combat commander
• Assisted in determining the significance and reliability of incoming intelligence information
• Integrated incoming data with the current situation reports, supporting commanders apprised of enemy capabilities, vulnerabilities, and probable courses of action
• Assembled and consolidated intelligence information into one master military intelligence report
• Responsible for creating pre-and post-deployment assessments and briefing the Brigade Commander
• Conducted interviews and analyzed the data for proper reporting and dissemination
• Instructed soldiers on briefs, which involved writing particulars about how to speak, creating speeches on what a commander wants to know
• Wrote, edited, and revised high-level documents
• Conducted interviews and analyzed the data for proper reporting and dissemination
• Drafted papers utilizing research and analysis for team/cycles to predict future expectations for missions using data points
Key Accomplishments:
• As a Squad Leader, managed three team leaders and six squad members
• Squad property custodian responsible for property values of over $2 million
• Received “Certificate of Achievement” for Outstanding Analytical Support while deployed to South Korea
STG International, Inc.Project Manager | EA to CEO
Jul. 2015 - Aug. 2016Alexandria, Va• Created effective organizational systems, including quick and thorough indexing, filing, and offsite
storage, resulting in easy access to critical information and streamlined office functioning. Coordinated and set up high-level conference calls, board and management meetings, unique events, and travel arrangements for top executives
• Maintained CEO and COO calendar, completely re-organized the Executive and Finance libraries,
Organized external and internal communication throughout the company
• Wrote correspondence, proofed, and edited press releases and other documents to ensure accuracy and consistency; Coordinated prepared and prompt dissemination of company reports and slide presentations for board meetings
Key Accomplishments:
• Managed the buildout of two Community Based Outpatient Clinics
• Guided the quarterly company meetings and yearly company retreat
• Managed all four CBOC clinics as Property Management
US Department of Homeland SecurityTravel Protocol Officer
Sep. 2013 - Apr. 2015Washington D.C. Metro Area-Identified potentially high-risk passengers
-Complied with all rules, regulations, policies, and directives in everyday procedures
-Organized security involving aviation and other surface transportation
-Operated, calibrated, and performed alarm resolution on all screening equipment Key Accomplishments: • Maintained an open line of communication between supervisors and Transportation Security Officers
• Escorted VIP principals, including state and military leaders, U.S. Congressmen and Congresswomen, and honored personnel through the airport screening process
US Department of Homeland SecurityAssistant Training Instructor
Nov. 2010 - Sep. 2013Washington D.C. Metro Area-Monitored directed, and rotated duties for 25 screening personnel to ensure established goals and priorities were met
-Followed TSA Standard Operation Procedures (SOP) for the pre-flight screening of individuals and carry-on property -Prevented unauthorized access to entry and exit points
-Experienced and qualified Certified Travel Document Checker for recognition of suspicious, fraudulent, or expired documents -Identified potentially high-risk passengers
-Complied with all rules, regulations, policies, and directives in everyday procedures
-Organized security involving aviation and other surface transportation
-Operated, calibrated, and performed alarm resolution on all screening equipment Key Accomplishments:
• Utilized state-of-the-art technology to discover and stop emerging transportation security threats • Maintained an open line of communication between supervisors and Transportation Security Officers
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