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Network Power<100 people
Roles
👍100%
Sales & BizDev
Geos
Work Background
ChenosisDigital Community Manager
Apr. 2024
FreelanceFreelance Writer
Jan. 2024
VALRCustomer Service Lead & Advocate
May. 2021 - Mar. 2024South AfricaEngage with all incoming customer queries: Email /Calls/Social Media: Google Play & Apple App Store. Develop outbound canned responses. Customer advocate: Auditing what our customers are saying about our product & how we can improve. Developing a Quality Assessment program for our Customer Success Team. Continuous improvement by performing QA on our team members to maintain, develop, and deliver excellent customer service. Perform weekly QA sessions.
My Friend NedModel
Feb. 2020 - Aug. 2023Cape Town, Western Cape, South Africa
LunoSocial Media Customer Success Associate
May. 2019 - Oct. 2020Cape Town Area, South AfricaEngage with our online community, attending to queries across all social platforms (Facebook, Instagram, Twitter, LinkedIn, Google Play, AppStore) using Falcon, a social media listening tool. Create infographics. Visual and instructional communication on how to use our product. Analyse and report on insights on our online community. Write and create responses for our social team to use as guidelines when engaging with customers. Write bi-weekly reports on what our customers are feeling, saying, and having issues with. This data is drawn from our social media platforms. I send out the data to the relevant teams in the company to be kept updated on and take action. Interview: Conduct face-to-face interviews with potential candidates for Customer Success Associate roles
The Brand Box Web Content Editor
Apr. 2019 - Jun. 2019Cape Town Area, South Africa
RIVERINE RABBITWaitress
Mar. 2019 - Apr. 2019Cape Town Area, South AfricaWaitress at The Riverine Rabbit. A fine dining experience that is enjoyed by guests from all over the world. Presenting each dish to the guests' table. Being knowledgable about locally sourced fine foods as well as South African wines, which pair well with certain foods, celebrating the diversity of the food and wine communities South Africa has to offer and showcasing how they can become one.
SCRUBFounder
Nov. 2018 - Feb. 2019Cape Town Area, South AfricaOrganic face & body exfoliating products.
Varsity Newspaper (UCT)Features Writer
Nov. 2018 - Dec. 2018Cape Town Area, South AfricaWrote a feature article on the fundamentals of networking in the business / education sphere titled, "The Art Of Networking".
MAISON MESOModel
Oct. 2017 - Oct. 2017Cape Town Area, South AfricaModel for Spring/Summer Collection 2018;
Clarke's Bar & Dining Room Waitress
Jun. 2017 - May. 2019Cape Town Area, South AfricaDynamic working space. Working as a team. Engaging with clients from various backgrounds.
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