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Work Background
Malawi GovernmentChief Advisor to the President of Malawi, Foreign Direct Investments & Financial Services
Jun. 2024 - Sep. 2025Lilongwe, Central Region, Malawi, MalawiAs Chief Advisor to the President of the Republic of Malawi on Foreign Direct Investments and Financial Services, I provided strategic guidance to the President on attracting and managing foreign direct investments to boost economic growth and generate employment opportunities through new business ventures, infrastructure development, and industry expansion. Additionally, I provided strategic advice on how the financial services industry can support economic growth by providing the necessary capital, banking services and financing mechanisms to enable job creating ventures, entrepreneurship and private sector growth.
First Capital Bank, MalawiHead, Corporate & Institutional Banking
Jul. 2022 - May. 2023Lilongwe, Central Region, MalawiI provided leadership to First Capital Bank's Corporate and Institutional Banking business unit, a franchise-driven by a clearly defined Customer Relationship Management Model that provides a one-stop financial services solution platform for corporate and high-value government, international organizations, and NGO clients. We delivered a professional, consistent, efficient, flexible, responsive, profitable, and fast service while unlocking value chains for other business units and First Capital Bank Group subsidiaries for sustainable profit to our shareholders.
Network InternationalMarket Lead: Malawi, Zambia and Zimbabwe
Feb. 2022 - Jun. 2022Lilongwe, Central Region, MalawiAs the largest provider of digital payment solutions in the MEA region, Network International (NI), offers world-class processing services, best-of-breed technology, a full suite of payment solutions and strong global partnerships. NI also brings the added benefits of economies of scale, together with a fully managed service offering, so that our clients were able to fully focus on their core business, instead of managing payments technology and the related administrative and compliance processes around it. In my role as Country Director (Malawi, Zambia, Zimbabwe), I was responsible for building relationships with financial institutions, fintechs, telcos, regulators, and authorities and representing NI’s interests in the region, developing new sales and business development opportunities. I also also responsible for providing consultative support to customers and managing and growing existing accounts and growing NI’s business in the territory by understanding market-specific challenges, the key partners that provide solutions within the market and the customers’ needs and challenges.
Network InternationalRelationship Director (Malawi, Zambia, Zimbabwe)
Jun. 2021 - Jan. 2022Lilongwe, Central Region, Malawi
Standard Bank MalawiHead of Business Development
Feb. 2019 - Jul. 2020Lilongwe, MalawiIn this role, I facilitated business development and acquisitions to support the bank’s ecosystem strategy along with other customized strategies in alignment with in-country objectives, while interacting with heads of Corporate and Investment Banking, Personal Banking, Business Banking, for the delivery of value and primary customer growth. I steered delivery of superior customer experience and long-term value for the business. I connected clients across Africa, supporting cross-border transactions to leverage the Standard Bank Group’s Africa footprint by focusing on key sectors and their primary contributions to GDP growth in different countries.
Stanbic Bank KenyaActing Head of Personal & Business Banking, Acting Head of Digital Channels
Nov. 2017 - Dec. 2018Nairobi, KenyaIn this role, I headed the country’s Personal & Business Banking (PBB) franchise and developed strategies to manage the retail and business banking franchises profitably. I ensured a smooth and expedited delivery of PBB Kenya objectives such as marketing strategy, business performance, and service/ risk management by creating and implementing appropriate business plans. I enhanced revenue growth by increasing market share and client retention while ensuring optimal utilization of retail-related expenses in the branch network and retail support functions. I achieved efficiency and cost reduction of 11% by reorganizing the country branch-network leadership and led client-centric initiatives which delivered an average Net Promoter Score (NPS) of 75.
Stanbic Bank KenyaExecutive Head, Business Banking
Jan. 2013 - Oct. 2017Nairobi, KenyaIn this role, I championed transactional-led initiatives by re-engineering the bank’s Business Banking strategy. I formulated and integrated the best sales and service practices as well as consistent operating structures to implement the strategy across the country. I maintained delivery of customer value propositions and improved the bank’s retail market share through strong networks and customer relationships, while enhancing market share via quantified market initiatives and new strategies. I built and activated innovative sales performance strategies across all segments, which resulted in business growth and created a performance excellence culture through remedial process development. Additionally, I achieved the following: (i). Delivered significant Business Banking returns for the Personal & Business Banking franchise to register profitability for the first in 11 years (ii). Delivered a Compounded Annual Growth Rate of 15% and 13% for loans and deposits respectively, over a six year period versus the industry average of 8% and 6% respectively. (iii). Spreaheaded an aggressive loan book growth of up to 100% while mantaining a Credit Loss Ratio ranging from 1% to 1.4% within the 6 years (iv). Delivered a Non-Performing Loans ratio of 5.8% against the industry average of 10.6%
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