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Work Background
BlueStacksRegional Marketing Manager
Jul. 2021Beirut, Lebanon
BlueStacksGeo Owner - Middle East
Jul. 2018Lebanon
Cercle designsRegional Manager
Nov. 2017 - Jul. 2018United States
Falafel GamesJunior Project Manager
Mar. 2017 - Jun. 2017Coordinate a game development team during all project phases (from initial concept to release) Plan Marketing events and ensure all plans are running smoothly Was able to triple the amount of customer spending to $1,800 a day
Plan and schedule the project while always having an eye on the production risks Ensure smooth workflows within the team Communicate effectively across the game team
Falafel GamesCustomer Service
Mar. 2017 - Mar. 2017Beirut District, LebanonWatch over the slot section and ensure that players are satisfied with the games Refill with tickets when run out
Keep track of the amount of money that customers have already paid
Resolve customer complaints via email, and social media. Greet customers warmly and ascertain problem or reason for communicating. Cancel or upgrade accounts.
Assist with placement of orders, refunds, or exchanges. Answer questions about terms of sale.
I Visa ServicesSoftware Developer
Jan. 2015 - Dec. 2015CRM and Accounting software using Zoho
Verindra Master Admin for Call of Duty on platform 2 & 4
Jan. 2014 - Dec. 2016Frankfurt Area, GermanyResponsible for over 500k online players Spectating players Locating hackers and banning them Keeping the servers online and making sure they’re having a fair and safe gamepla
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