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Work Background
Engen Tshilamba Service StationOperations Manager
Apr. 2018Midrand, Gauteng, South Africa- The role involves site operation, data capture, supplier payments,
payroll, account queries, reconciliations, cash ups, month-end reports,
customer care, and general administration.
- Establishing positive and effective communication among unit staff and
organization leadership, reducing miscommunications, and missed
deadlines.
- Devising processes to boost long-term business success and increase
profit levels.
- Daily data capturing on SIAM system.
- Communicating regularly with customers and management to discuss
advertising project progress, status, and issues if any.\
- Creating high-quality marketing strategy documentation, including
product marketing briefs, FAQs, and objection handling documents.
- Setting enforced, and optimized internal policies to maintain
responsiveness to demands.
- Implementing process improvement to shape organizational culture,
optimize procedures for higher efficiency and help company evolve and
grow.
- Directing initiatives to improve work environment, company culture or
overall business strategy.
- Responding to customer phone inquiries and ensure that customer
comments, problems, complaints, and requests are resolved and/or
forwarded to an appropriate individual in an appropriate and timely
manner.
- Preparing annual data to support the business plan along with the metrics for operational performance.
- Creating and maintaining financial databases for data entry, tracking
and reporting.
- Developing strategic plans for day-to-day financial operations.
- Compiling with established internal controls and policies.
Dream Beauty NailsBusiness Owner
May. 2014 - Sep. 2016Centurion, Gauteng, South Africa• The role involved managing business operations, customer care,
financial data collection, general administration, supplier payments, and
bank reconciliation.
• Oversaw business budget planning and administration, accounting
functions, purchasing, and bi-weekly payroll to handle financial needs.
• Put together realistic budgets based upon costs and fees for successfully
operating business.
• Prepared bank deposits and handled business sales, returns and
transaction reports.
• Introduced new methods, practices, and systems to reduce turnaround
time.
• Developed and implemented marketing strategies to generate new
customers and increase sales and profit margins.
• Conducted target market research to discover customer needs and
analyze competitor trends.
• Evaluated customer satisfaction to improve customer service and
product offerings.
• Interacted well with customers to build connections and nurture
relationships.
• Trained new employees on proper protocols and customer service
standards.
• Cultivated and strengthened lasting client relationships using strong
issue resolution and dynamic communication skills.
UmalusiSASupply Chain & Procurement Practitioner
Aug. 2008 - Mar. 2014Pretoria, Gauteng, South Africa• Monthly supplier statement reconciliation, accrual journal processing,
opening creditors accounts, answering creditors enquiries, managing
payments, matching travel expenditure permission documents to
invoices, and ensuring invoice accuracy were all part of the job.
• Managed the Supply Chain and Procurement.
• Collaborated with internal teams to improve outputs to meet demand
and supply requirements, ensuring inventory integrity targets for
finished goods.
• Maintained the supplier data base.
• Ensured that all procurement methods (Buying) are in accordance with
policies by selecting appropriate vendors and contractors.
• Integrated financial and operation plans with strategic objectives to
deliver improved operational and financial results to boost customer
satisfaction, profitability, and working capital.
• Monitored supplier performance for compliance with contract terms and
quality standards.
• Tracked and monitored purchase orders, deliveries, and invoicing to
verify accuracy and compliance.
• Assisted in implementing sourcing strategies to ensure sustainable cost
savings, and best value.
• Developed and implemented actionable improvements to increase
inventory replenishment efficiency and reduce downtime.
• Sourcing quotations, checking, and generating quotation requests; and
liaising with and supporting internal users during the quotation process.
• Monthly reconciliation of supplier statements and accounts.
• Organized and maintained correct inventory levels to drive highest turns
possible on inventory.
• Streamlined inventory management processes to reduce supply chain
costs and improve efficiency.
• Verified accuracy of billing data and revise any errors.
• Prepare itemized statements, bills, or invoices and record amounts due
for items purchased or services rendered.
• Streamlined shipping and receiving operations to reduce errors and
improve customer satisfaction.
UmalusiSADebtors Clerk
Sep. 2007 - Jul. 2008Pretoria, Gauteng, South Africa• Provided quality clerical support through data entry, document
management, email correspondence, and overseeing operation of office
equipment.
• Debt collection utilizing age analysis.
• Create a new Debtors account on pastel.
• Drove customer loyalty and consistent sales through friendly service and
knowledgeable assistance.
• Performed day to day financial transactions, including verifying,
classifying, computing, posting, and recording accounts receivables'
data.
• Reconciled the accounts receivable ledger to ensure that all payments
are accounted for and properly posted.
• Informed and supported business leaders through consistent
communication and administrative support duties.
• Created and maintained detailed records of all office activities.
• Assisted in collection efforts for all delinquency range not limited to
exercising the right of set-off.
• Compiled and analyzed data to produce reports.
Top Holidays & TravelCreditors & Debtors Clerk
Jul. 2006 - Aug. 2007Pretoria, Gauteng, South Africa• Purchase requisitions and purchase orders on SAP.
• Interacted with customers by phone, email, or in-person to provide
information
• Printed cheques, attached remittances, and deposits.
• Verified and followed up on creditor invoices, statements, and
payments.
• Prepared reconciliations of creditor accounts and provide periodic
reports and reconciliation supporting schedules as directed from time to
time.
• Interacted with customers by phone, email, or in-person to provide
information.
• Verified transactions, product orders and shipping dates and entered
information into databases and reports.
• Utilized various software programs to process customer payments.
• Liaised with vendors on a daily basis adhering to queries. Solving queries
accurately as well as reconciling all vendors to the cent.
• Entered invoices requiring payment and disbursed amounts via check,
electronic transfer, or bank draft.
Pick n Pay Regional OfficeAccounts Clerk
Nov. 2005 - Jun. 2006Pretoria, Gauteng, South Africa• Compiled budget figures by reviewing past budgets, evaluating
estimated income, and assessing expenses.
• Organized budget documentation and tracked expenses to maintain
tight business controls.
• Applied mathematical abilities to calculate and check figures in
accounting systems.
• Administered and processed creditors - match creditors invoices with
supplier delivery notes which have been processed. Investigate
variances and resolve.
• Checked general ledger entries to increase accuracy, prevent significant
errors and identify adjustments.
• Assisted with general office administration.
• Generated financial statements and facilitated account closing
procedures each month.
• Kept accurate records of all payrolls being paid for future reference.
• Assisted in budget preparation and forecasting to control expenditure
and maximize profitability.
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