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Work Background
University of BaltimoreCoordinator of Veteran & Military Support Services
Dec. 2021Baltimore, Maryland, United States• Advises and ensures adherence to policy changes in the Department of Veterans Affairs benefits at the institution level.
• Collaborates with the Maryland Higher Education Commission, University Systems of Maryland, and the Department of Veterans Affairs on any regulations and processes involving veterans’ benefits. • Plans and executes campus-wide programming utilizing a four-prong approach – Academic, Social, Career, and Community for the University of Baltimore’s Bob Parsons Veterans Center.
• Developed and maintains a “Policy and Procedures” manual for Bob Parsons Veterans Center at the University of Baltimore, ensuring a better-run community for veteran students.
• Manages and leads all student workers by - creating flexible schedules, incorporating educational opportunities within their majors, payroll, and day-to-day operations.
• Created and adapts training program for use with student workers in the Bob Parsons Veterans Center – Program includes training in customer service, Family Educational Rights and Privacy Act, and an overview of education benefits offered through Veterans Affairs • Advisor to Student Veterans of America recognized Student Veterans Group, a student-run organization intended to assist veterans transitioning into student life.
SOIREE SALON, LLCHuman Resources Consultant
May. 2019 - May. 2022Cockeysville, Maryland, United States* Advised management on the administration of human resources policies and procedures
* Served as internal consultant by analyzing a company’s current HR programs and recommending solutions
* Developed, revised, and implemented HR policies and procedures
* Ensured HR programs and services were in compliance with established policies and procedures and state/federal laws and regulations
Towson UniversityProgram Management Specialist / School Certifying Official - Military and Veterans Center
Oct. 2018 - Dec. 2021Towson, MD• Serves as the Lead School Certifying Official (SCO) for veterans’ educational benefits through Veterans Affairs
• Using a proprietary program, VAOnce, completes enrollment certifications for 450 active-duty, veteran, and dependent students each semester
• Experienced with PeopleSoft – Pulling queries, accessing and editing student accounts
• Determines eligibility for VA Post 9/11 GI Bill - Yellow Ribbon grant
• Coordinates with Financial Aid and Bursar’s Office as needed for Tuition Assistance and Yellow Ribbon programs • Advises and ensures adherence to policy changes in Veterans Affairs benefits at the university level
• Compiles data and completes compliance reports and surveys – VA related compliance reports and MilitaryFriendly.com surveys
• Serves as the primary contact for Go Army Ed and Air Force Academic Institution (AI) Portals • Collaborates with the Maryland Higher Education Commission, University Systems of Maryland, and the Department of Veterans Affairs on any regulations and processes involving veterans’ benefits • Recruits, hires, trains and manages eight student workers – student veterans work in the Military and Veterans Center overseeing daily operations
• Directly supervises the planning, staffing, and execution of campus-wide programs for the Towson University Military and Veterans Center
• Advisor to Student Government Association recognized Student Veterans Group, a student-run organization intended to assist veterans transitioning into student life
Towson UniversityAssistant Administrative - Military and Veterans Center
Apr. 2018 - Sep. 2018Directly oversee staffing and execution of campus-wide programs for the Towson University Military and Veterans Center as well as the TU Student Veterans Group, to include:
• Stuff-A-Bus 2017 – an annual program that supports Toys for Tots and the TU Food Insecurity Fund through campus-wide donations and fundraising.
• Vetsgiving – an annual event to support and celebrate the TU Military and Veterans Center and the student veterans it serves.
• Morale Outings – multiple, concurrent plans to include “happy hour” social events, discounted group trips to local sporting events, movie showings, and more.
• 9/11 Memorial and Stair Climb – a new program being created to memorialize those Towson University students and alumni lost in the attack on 9/11 and the subsequent wars that have followed. The stair climb will allow students, faculty, staff and the community to climb 1,980 stairs the firefighters climbed in the Twin Towers.
• Provide administrative support by using supplied office equipment; responding to routine correspondence; preparing letters for the Director’s review; scheduling appointments; coordinating meetings and travel arrangements.
• Provide support by screening mail, visitors, and telephone calls; responding to requests for information by gathering data and providing information when appropriate. Facilitates the work of the Director by establishing, organizing, maintaining files, records, as required. Contributes to the efficiency of the operation performing other related duties as assigned.
• Maintain MVC Customer Service Database, In/Out Process military-affiliated students, and tracks student engagement with the center and at events. • Assist students with VA Educational and Health Benefits; to include the Certificate of Eligibility, Letter of Intent, Scheduling requirements, VITAL, and interacting with diverse populations.
Sound Health SolutionsClient Relations Manager
Jun. 2008 - Sep. 2009Greater Seattle Area• Prepared medically managed weight loss programs for individual clients from enrollment through surgery and aftercare, with attention to individual needs. The program was modified for a national online program designed for Microsoft employees, using outside clinicians. This role also included management of contracts, negotiations, and service delivery from several outside vendors. Due to HIPPA regulations, the management of confidential materials was an important administrative task included in this program. • Managed schedules for 10 clinicians between two locations to facilitate the clients in their medically managed weight loss program.
U.S. Army ReserveHeavy Equipment Operator
Dec. 1999 - Mar. 2006Ft. Belvoir, VA• Operated SEE and attachments, performed digging, backfilling and loading operations. • Developed and executed a construction project to re-build an irrigation system during deployment in Iraq.
• Assisted in performance of combat engineer missions. • Deployed to Iraq in support of Operation Enduring Freedom/Operation Iraqi Freedom 10/02-9/03
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