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Work Background
Trinity Life SciencesLearning and Development Manager
Sep. 2021 - Oct. 2023☞ Implement LMS for 800+ employees and lead People Management Advisory Group of eight leaders and Senior Managers.
☞ Observe standardizing best practices, training, and performance measurement across corporate divisions.
☞ Coordinate a 6-month Leadership Development program for 20+ ‘high-potential’ managers in partnership with external coaches and vendors.
Trinity Life SciencesDEI Strategy Coordinator
Sep. 2020 - Oct. 2023☞ Outline strategic roadmap for sustainable improvement and provide quarterly progress updates to the Board of Directors.
☞ Measure KPIs to track company advancement in recruitment, retention, succession planning, and pay equity.
☞ Contribute to development initiatives like culture building, internal + external community involvement, whitepapers, etc.
☞ Identify and mitigate risk by understanding the impact of changes across diverse stakeholder groups.
☞ Trusted advisor and strategic change management expert to senior executives at industry-leading clients.
Trinity PartnersTalent Development Specialist
Mar. 2019 - Sep. 2021☞ Managed internal training calendar of 120+ professional development events across all role levels and business units.
☞ Coordinated onboarding logistics and corporate orientation for over 300+ new hires across ten global offices.
☞ Led weekly cross-operational “Employee Lifecycle” meeting to monitor employee onboarding, offboarding, relocations, etc.
☞ Designed and facilitated integration training programs for 170+ employees across three business acquisitions.
☞ Served as mentor & coach capacity to support the career development of individual contributors across Client Services business unit.
Trinity PartnersExecutive Assistant
Oct. 2017 - Mar. 2019☞ Scheduled and coordinated complex executive meetings.
☞ Prepared meeting logistics, oversaw preparation and distribution of materials, recorded minutes and maintain/monitor action items to ensure tasks are accomplished in a timely manner.
☞ Partnered with travel agency to book all aspects of business travel (both domestic and international), provide agendas and itineraries.
☞ Reconciled and submitted weekly time and expense reports.
Kathleen E. Barrett, D.M.D., P.C.Business Manager
Apr. 2015 - Nov. 2016Newton, MA☞ Facilitated daily operations at a periodontal practice including processing medical and insurance forms, reviewing and responding to emails and phone calls, and scheduling patient appointments using Dentrix.
☞ Supported patients by explaining treatment plans, financial obligations, and payment options.
☞ Oversaw financial matters including processing daily deposits and reconciling delinquent patient accounts.
☞ Led monthly team meetings to review business status and develop strategies for future business activities.
☞ Broadened public awareness of the practice by spearheading internal and social media marketing initiatives.
Mark Dental GroupOffice Manager
Aug. 2014 - Mar. 2015Newton, MA☞ Guided workflow processes including processing paperwork, scheduling visits, and updating records.
☞ Ensured adequate staffing levels in the scheduling of personnel and while coordinating leaves of absence.
☞ Applied customer service skills while assisting patients in-person and remotely via email and phone.
Hirshberg Dental AssociatesPractice Manager
Oct. 2012 - Jun. 2014Wellesley MA☞ Controlled daily staffing along with overseeing time clocks and maintaining payroll for staff and providers.
☞ Maintained office technology including installing and updating software and troubleshooting any issues.
☞ Coordinated with providers regarding insurance pre-authorizations, claims, and Explanations of Benefits.
Traci A Portnoff DMD, PCDental Assistant, Certified Dental Designer (E4D)
Oct. 2010 - Oct. 2012Westborough, MA☞ Regulated inventory levels by ordering all supplies for the practice including implant components.
☞ Assisted dentist by taking digital impressions and radiographs, as well as pouring models of impressions.
☞ Promoted the practice through the use of social media marketing strategies and website development skills.
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