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Work Background
TubeScienceProcess Manager
Dec. 2020 - Sep. 2024Los Angeles, California, United StatesLed enterprise-wide project management and process optimization as Chief of Staff to the SVP, Production. Oversaw execution and alignment of organizational projects with business strategies across Creative Operations, HR, and IT. Enhanced workflows and automation, boosting operational efficiency and reducing performance gaps. Developed and standardized procedures to support new goals, ensuring accuracy in enterprise projects. Collaborated with technical and non-technical teams to address challenges and drive success. Key Accomplishments: - Defined new operating procedures with senior leadership, achieving a 90% on-time, within-budget project completion rate.
- Led workflow automation, cutting client deliverable cycle time by 20% and increasing team productivity by 15%.
- Implemented a certification program for coordinators, enhancing project throughput by 30% and improving system issue resolution.
- Optimized processes for a 20% increase in operational efficiency by addressing bottlenecks with targeted solutions.
- Drove continuous improvement, closing performance gaps and increasing efficiency by 15%.
- Managed change initiatives, reaching a 90% adoption rate of new processes with minimal disruption.
- Developed communication strategies ensuring 98% satisfaction in project outcomes.
- Maintained productivity during transitions across three department heads, ensuring uninterrupted project delivery.
- Supported IT integration by converting business requirements into actionable technology solutions.
PangeaDeployment Process and Communication Manager
Nov. 2019 - Dec. 2020Gardena, CAManaged the deployment of technical solutions and optimized business processes for Sales and IT teams, ensuring alignment with customer and business objectives. Led the development and execution of strategies that drove operational improvements, enhancing efficiency and meeting organizational needs. Provided oversight for project management, ensuring timely delivery of multiple software deployments and complex technical projects. Acted as the primary liaison between clients and internal development teams, assessing client requirements, documenting technical specifications, and ensuring successful project completion from inception to release. Key Accomplishments
• Led cross-functional collaboration between Sales, IT, and external stakeholders to drive project success, resulting in a 25% increase in project efficiency.
• Directed deployment process improvements and utilized Agile methodologies to ensure consistent, on-time delivery of technical projects.
• Managed and improved internal and external technical communication and documentation, contributing to a 98% satisfaction rate from stakeholders and clients.
• Resolved client issues efficiently, ensuring smooth project execution and adherence to expectations.
• Oversaw Professional Services billing to ensure accurate tiering and pricing for technical projects and services.
• Managed and trained teams in Technical Project Management, and Customer Service to enhance performance and project outcomes.
PhelpsProject Manager
Mar. 2017 - Sep. 2017Playa Vista, CAOversaw project management of client account workflows, internal team processes, and the execution of digital content strategies for integrated media planning. Worked closely with cross-functional teams (Creative Operations, IT, Marketing) to ensure consistent delivery of client website production, paid media campaigns, and digital content strategies. Provided leadership to Social Media Strategists, Paid Media Coordinators, Creative Designers, and Copywriters, driving collaboration and improving overall team performance. Led the execution of digital campaigns, ensuring on-time delivery and seamless coordination between creative and technical teams.
Key Accomplishments
• Managed the execution of digital campaigns, resulting in a 95% project completion rate through effective collaboration between creative and technical teams.
• Provided leadership to social media strategists and paid media coordinators, improving campaign performance by 20% through process refinement.
• Ensured successful cross-functional collaboration on client website production and paid media landing pages, maintaining consistent workflows and timely project releases.
• Spearheaded the launch of various paid media campaigns, contributing to improved client satisfaction and measurable results.
• Managed efforts in research, analytics reporting, and integrated media planning, ensuring alignment with client goals and overall campaign strategy.
Creative Channel ServicesProduction Services Manager - Digital Operations (Omnicom Agency)
May. 2015 - Mar. 2017Playa Vista, CALed digital production services for the creative operations team, overseeing the full project lifecycle from scoping to execution. Managed department workflows, including staffing, forecasting, and financial reporting, while directing cross-functional collaboration across Marketing, IT, Engineering, Business Development, and Client Management teams. Provided leadership for Project Managers, Production Coordinators, Creative Designers, and Customer Care, ensuring consistent delivery of both domestic and global projects on time and under budget. Introduced operational KPIs and continuous improvement methodologies, driving efficiency and enhancing client satisfaction.
Key Accomplishments
• Managed a team of 10 across multiple functions, delivering projects on time and under budget while overseeing internal staffing, forecasting, and financial reporting.
• Introduced operational KPIs and continuous improvement methodologies, resulting in a 15% reduction in operational bottlenecks and a 30% increase in client satisfaction.
• Led cross-functional collaboration with Marketing, Engineering, Business Development, and Analytics teams, ensuring alignment with project goals and successful execution.
• Directed scalable editorial work for both domestic and global accounts, contributing to user acquisition and business expansion efforts.
• Drove the management of an external rewards program, overseeing all 3PL communications, task prioritization, and budgetary considerations, ensuring program success.
Creative Channel ServicesProject Manager
Jun. 2013 - May. 2015
Creative Channel ServicesDigital Production Coordinator
May. 2012 - Jun. 2013
Creative Channel ServicesHuman Resources Specialist
Aug. 2011 - Apr. 2012
Children Youth and Family CollaborativeHuman Resource Manager
Jul. 2010 - Mar. 2011Greater Los Angeles AreaDirected Human Resource functions, including recruitment, new hire orientation, staff training, and employee performance management. Developed and implemented policies and procedures to support organizational objectives. Conducted organizational analysis to provide actionable recommendations and planning for workplace climate and other related areas. Provided supervision, direction, and guidance in a performance-driven environment to ensure alignment with organizational goals.
Ace ParkingHuman Resource Business Partner
Aug. 2007 - Nov. 2009Greater Los Angeles, California, United StatesPartnered with Executive and Senior Management to align Human Resource strategies with business priorities across Los Angeles, Orange County, and Texas. Spearheaded the development and implementation of new hire orientations and training programs for policy, procedural roll-outs, and operational changes. Delivered proactive HR support on a range of issues, including Union affiliation, employee relations, rewards, talent management, performance, organizational development, culture, leadership, and learning & development.
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