Creative Channel ServicesProduction Services Manager - Digital Operations (Omnicom Agency)
May. 2015 - Feb. 2017Playa Vista, CALed digital production services for the creative operations team, overseeing the full project lifecycle from scoping to execution. Managed department workflows, including staffing, forecasting, and financial reporting, while directing cross-functional collaboration across Marketing, IT, Engineering, Business Development, and Client Management teams. Provided leadership for Project Managers, Production Coordinators, Creative Designers, and Customer Care, ensuring consistent delivery of both domestic and global projects on time and under budget. Introduced operational KPIs and continuous improvement methodologies, driving efficiency and enhancing client satisfaction.
Key Accomplishments
• Managed a team of 10 across multiple functions, delivering projects on time and under budget while overseeing internal staffing, forecasting, and financial reporting.
• Introduced operational KPIs and continuous improvement methodologies, resulting in a 15% reduction in operational bottlenecks and a 30% increase in client satisfaction.
• Led cross-functional collaboration with Marketing, Engineering, Business Development, and Analytics teams, ensuring alignment with project goals and successful execution.
• Directed scalable editorial work for both domestic and global accounts, contributing to user acquisition and business expansion efforts.
• Drove the management of an external rewards program, overseeing all 3PL communications, task prioritization, and budgetary considerations, ensuring program success.