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Work Background
GFT TechnologiesSr Salesforce Business Analyst
Oct. 2023BrazilBusiness Analyst - Product Owner - Salesforce Sr Consultant Expertise in implementation and continuous improvement projects on the application of Salesforce CRM clouds.
Analysis and creation of processes and architectural-functional models, preparation of work plans, user stories, functional tests and management of environments in Sales, Service and Industries Cloud applications.
Management of highly complex projects and multidisciplinary teams using agile methodologies.
Mentor in the Starters program teaching Salesforce Industries - Communications Cloud and CPQ courses
LabsXDSFDC & Industries Functional Solution Designer Lead
Nov. 2021 - Oct. 2023São Paulo, BrazilSquad Leader - Service Delivery Lead - Scrum Master Develop and manage implementations of Salesforce Cloud's and Digital Transformation. Designer of process modules and performance's indicators, quality management and strategic planning of a squad over 20 people, coordinating with the sponser, delivery team and architecture the releases. Methodologies: Agile, DevOps, Discovery, PMI Business Analyst Standards (PBA), BPMN and Scrum. Aplications on Salesforce Communications Cloud: Sales, Service, Industries, Non-Profit, Digital Engagement and Marketing Cloud. Mentor at XDGen mentorship program. Program applied for new developers and managers from Latin America into salesforce world. Responsable of ADM aplications and Project Management into Functional / Business Analyst perspective. Projects assigned: NOS Telecom Portugal - Functional solution designer
Claro Telecom CENAM - Functional solution designer
Ligga Telecom Brasil - Functional solution designer Lead
Vtal Telecom Brasil - Functional solution designer Lead and Service delivery lead
BeeCloud SolutionsPleno Business Analyst
Jan. 2020 - Oct. 2021São Paulo Area, BrazilSalesforce Admin Analyst.
Responsible for the relationship with our costumer being the PO role and Delivery Manager, structuring and analysing solutions and managing development team.
Implementation of Salesforce's clouds as Sales, Service and CPQ, 360º process and business standards. Enforcements, backlog and support projects
Quality Management and Strategic Planning - PMI Business Analyst Standards (PBA) practices. Projects assigned: Interplayers IT soluções - Business Analyst Jr
Transparência internacional - Business Analyst Jr
Astrazenica Farmacêutica - Business Analyst Jr
Bicred soluções em Imóveis - Business Analyst Mid-S
WCS Telecomunicações - Business Analyst Mid-S
Individual Micro EntrepreneurStrategic Planner Consultant
Nov. 2017 - Dec. 2020São Paulo Area, BrazilOffer tools for StartUps and Microenterprises to optimize their processes, improving the business management through data analysis, thus having a broader view of their opportunities and challenges for healthy growth.
Princípia JúniorProject Director
May. 2016 - Dec. 2017Federal University of Sao Paulo - UNIFESP DIADEMA• Led the Project Trainee Team as Project Director providing consulting services to companies in the branch and to the university besides promoting technical visits to the partners and others chemical industries in Sao Paulo like Unipar-Carbocloro and Casa-E (Basf).
• Leadership, teamwork and application of project and quality methodologies (MASP, SCRUM, PDCA, 5W2H, 5S, WBS, Business Plan, among others).
• The company today has as clients Basf, Vigor, 8 metals , Unipar, Sccud and partners in continuous improvement projects and trainings such as Akzonobel, Orus and Brains Professional Development.
Rede Cata-VentoFranchising Account Manager
Mar. 2011 - Apr. 2017São Paulo Area, Brazil• Management of 11 units of the franchise, leading the commercial management of each unit and the main office, achieving as well an average revenues about R $ 800,000 p.m
• Short-, medium- and long-term strategic planning with performance indicators in order to capture and work with franchise's prospects and leads.
• Creator of specific course materials for franchisees and internal managers.
• Official Instructor of Sales I, II and III courses, Financial Management I and II, Business Plan, Franchise Product and Institutional Training.
• Audit Planning to measure compliance with the franchisor.
• Responsible for the direct and indirect implementation of 10 franchised units in the cities of Paranavaí (PR), São Gotardo (MG), Caruaru (PE) and Vila Velha (ES), Petrópolis (RJ), Lins, Monte Alto, Sorocaba, Limeira and Praia Grande (SP).
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