ZagsterCommunity & Fleet Manager
Nov. 2012 - Aug. 2013Cambridge, MA- Fleet Management: contract and manage a team of mechanics for a fleet of 200 bikes in 7 multi-site cities, ordering and distributing parts and supplies - Account Management: troubleshoot customer concerns regarding billing, logistics, maintenance, customer service and business relations
- Marketing: manage and create marketing material, write blog posts and maintain blog, manage all social media pages and website, improve front end web design
- Event Coordination: design and order promotional marketing materials, coordinate arrival of supplies and event details Beyond that, I was the only representative available for a 24 hr customer service hotline. Frankly, it was exhausting.