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Work Background
AmazonFinancial Analyst I
Aug. 2021Seattle, Washington, United StatesAs part of the Global Tax Services team, I've excelled in providing support on project creation connected to tax professional services. Some specific tasks include vendor setup, banking reconciliation (payments, credits, and account setup), budgeting, and billing services. - 100+ vendor/stakeholder cases monthly while resolving escalated cases to heighten customer experience.
- 7+ internal and external portals to facilitate vendor billings, budgets, payments, and general inquiries - OFA (Oracle), Microsoft office, Thomson Reuters Legal Tracker
- Trainings provided regarding purchase order creation, projection creation, and maintenance. - 25+ teams within Global Tax Services department totaling over 2500+ matters/projects
Johnson & JohnsonCredit Collections Analyst
Aug. 2017 - Aug. 2021Tampa, Florida• Proactively supervise 600+ assigned accounts through the invoice to cash cycle to include collections and credit line administration.
• Manage customer payment behavior through e-mails and other forms of contact to maximize cash flow, minimize past due receivables, and build a favorable financial relationship.
• Collaborate and analyze cross-functionally with internal and external partners to resolve escalated inquiries, barriers to payment, and disputes in a manner that minimizes risk and optimizes the customer experience.
• Maintain oversight and support for portfolio operated by outsourcing business provider. • Supported portfolio transition from 3rd party vendor to in house Johnson & Johnson AR department • 16 LATAM countries AR portfolios • Review US Government/ military, and domestic accounts o (WAWF, iRAPT, and Tungsten invoice submission)
• Traveled to different J&J locations for team building, business planning, and portfolio transitioning.
Convergys Financial Services Manager & Technical Support Trainer
Sep. 2015 - Aug. 2017Tampa, FL• Aligned performance management tracking based on key performance metrics and provided counseling of staff, with straightforward and professional feedback.
• Directed day to day operations and participate in identifying improvement opportunities to ensure the continuation and enhancements of service. • Negotiated payment plans for customers to avoid further escalation to collection agencies
• Facilitated trainings on products regarding the line of business to up to 20 agents per class
• Analyzed performance metrics, outliers, and goal initiatives to develop action plans to best fit each agent
Best BuySales
Jun. 2013 - Sep. 2015As an opener I would set up schedules for the day for my department, as well as counting the phones in stock. I build a rapport when interacting with the customers. I use the rapport to attach accessories and also pick the right phone for the right person. Building a relationship with the customer is key when building a rapport.
Evergreen International Airlines, Inc.Customer Service
Mar. 2013 - May. 2013While checking in passengers for their upcoming flight, I would also designate their seat and print baggage tickets. Once ticketing was complete, I would go to the gate to review their boarding pass and passport before boarding the aircraft.
Good Deal Auto Body Inc.Customer Service
Sep. 2012 - Jan. 2013Greet customers and interact to find out what brings them in that day. Communicate with the right personal in regards of certain jobs. Answer calls, take messages, or ordering parts. Receiving payments and discussing price on certain jobs.
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