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Work Background
Doğuş OtomotivWarranty Unit Manager
Jan. 2014 - Dec. 2017Head of warranty department for VW passenger cars and VW Commercial vehicles and was responsible for handling warranty and goodwill procedures according to VW regulations and the Turkey law regulations. Had planned training programs for all the VW warranty representatives across the country. Had organized dealer meetings, dealer warranty audits. Planned yearly budgets. Made failure analysis and worked closely with customer relations and after sales field managers.
Dogus OtomotivWarranty Assistant Manager
Jan. 2005 - Dec. 2014
Chrysler Kamyon İmalat ve Ticaret A.Ş.Service Engineer
Jan. 1997 - Dec. 2003Handled warranty for the parts imported and used for manufacturing of Chrysler Trucks. Established warranty claim procedures with the companies Eaton, ZF , Hino . Prepared warranty claims for the parts that have failed during warranty period and sent to the manufacturing companies of the parts.
Teknomatik MühendislikDesign Engineer
Jan. 1996 - Dec. 1997Designed support parts for plastic pipe extruder machines. Had been in the design and manufacturing process of the parts. Assisted General Manager also about importing of the plastic injection machines.
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