Ames Funeral Home, Inc.Office Manager and Funeral Service Licensee
Jan. 2018Manassas, VAAmes Funeral Home, Inc. was founded in 1959 with a heart to give efficient service to families in need who lost a loved one. As a family-owned and operated business, our families are comforted in knowing that they'll be treated as our own family. As the Office Manager, I have redesigned an organizational structure that was previously used, trained administrative staff on procedures for case management, and maintained orderly records both for OSHA, FTC, and State Board regulations compliance. As a Funeral Service Licensee, serving our client family is my priority. I assign team members duties to assist during services and direct services to reduce stress on families. - Implemented better office operation procedures to increase work efficiency by 50% for staff.
- Conducted over 100 services to ensure the smooth transition for families on the day of service by directing crowd and procedure control for over 200 attendees.
- Sourced quality, cost-effective vendors to reduce overhead costs by 10% in the first 2 years.