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Work Background
AEMT
Nov. 2022Patient Assessment: Conducting initial patient assessments to determine the nature and extent of the patient's condition or injury.
Emergency Medical Treatment: Administering basic and advanced medical treatments within their scope of practice, such as administering oxygen, glucose, medications, and performing advanced airway management techniques.
Cardiopulmonary Resuscitation (CPR): Performing CPR and other life-saving interventions to stabilize patients in cardiac arrest.
Patient Care: Providing appropriate care and monitoring patients during transport to a medical facility.
Communication: Communicating effectively with other members of the healthcare team, dispatchers, and receiving medical facilities to provide accurate information about the patient's condition.
Documentation: Maintaining accurate and detailed patient care records, including vital signs, treatments administered, and the patient's response to treatment.
Medical Equipment Operation: Operating complex medical equipment such as defibrillators, ventilators, and cardiac monitors.
Scene Management: Assisting with scene management and ensuring scene safety for both patients and emergency responders.
Transportation: Safely transporting patients to medical facilities while providing ongoing care and monitoring.
Patient Advocacy: Advocating for the needs and well-being of patients while providing compassionate care.
Continuing Education: Engaging in ongoing education and training to stay current with advances in emergency medical care and maintain certification.
Teamwork: Collaborating with other healthcare providers and emergency responders to ensure the best possible outcomes for patients.
Piedmont Triad Ambulance & RescueEmergency Medical Technician
Mar. 2022 - Jul. 2022Respond to to medical emergencies and deliver patient care, support, and evaluation in a pre-hospital setting, like on scene and during transport to the hospital.
Office Manager
Sep. 2021 - Jul. 2022Supervise and lead the administrative support team members
Verify patient participation in programs through identification confirmation
Verify patient's financial status
Collect and manage patient payments
Prepare and process bank deposits
Run errands as required, such as mailing items or delivering bank deposits
Aid patients in completing insurance forms when necessary
Perform daily accounting tasks proficiently
Utilize computer programs effectively
Participate in interviewing and assessing applicants for administrative support roles
Oversee the orientation and training of new administrative support team members
Ensure insurance verification and third-party payer authorization for patients
Provide feedback for performance evaluations of administrative support staff
Make recommendations on hiring, promotions, and disciplinary actions for team members under supervision
Generate and send weekly reports to key stakeholders
Utilize treatment center's computer program for financial transactions and reporting
Issue monthly statements where applicable
Handle filing for third-party reimbursements if needed (e.g., Medicaid)
Perform general clerical tasks and maintain filing system
Manage office supplies inventory and ordering
Cover reception duties during specified times, including phone handling and appointment scheduling
Assist with admitting and discharging patients from the Central Registry
Support Program Director in updating census forms
Provide copying services for team members as required
Maintain an adequate supply of blank charts for new patient intakes
Assist the Program Director with various other tasks as needed.
Care Coordinator
Apr. 2021 - Jan. 2022RCC hires trains, supervises, and schedules the Care Managers and MCMs. The RCC monitors resident care needs alert the Wellness Director when the resident has a change in condition, addresses resident and family concerns, and acts as a liaison with community providers.
UNC HealthPatient Access Representative
Jan. 2021 - Nov. 2021Greeting patients, collecting medical information, admitting and discharging patients, managing hospital forms, presenting financial options to patients, processing payments, and balancing cash drawers
Accounts Receivable Specialist
May. 2019 - Mar. 2021Effective management, analysis and problem resolution of the company's outstanding accounts and the application of payments. Essential Duties and Responsibilities: Posts customer payments by recording cash, checks, and credit card transactions
Alamance reginal medical centerSecurity Officer
Aug. 2017 - Jan. 2018Security team
At Alamance regional medical center I protect staff, patients, and visitors and ensure that all hospital property is secure. Also responding to code blues, as well as patrol the building and its grounds, monitor all activity in and out of the hospital, and endeavor to prevent vandalism, theft, fire, and disturbances within the facility
Firefighter
Mar. 2015 - Apr. 2022Fire suppression, emergency medical aid or rescue, hazardous material responses, emergency standby, training and public education.
Conduit GlobalCustomer Care Representative
Wail I was at conduit global I was an customer care rep and assisted customers by providing helpful information, answering questions, and responding to complaints. They're the front line of support for clients and customers and they help ensure that customers are satisfied with products, services, and features.
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