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Work Background
Lesedi Local MunicipalityHead of Department: Community Services
Feb. 2020Provided executive leadership and strategic oversight for the Community Services Department within a complex
local government environment, driving institutional performance, policy implementation, stakeholder engagement,
organisational effectiveness, and community-centred service delivery aligned to municipal priorities and
governance frameworks.
Key Executive Contributions
• Lead strategic planning and organisational alignment initiatives supporting long-term municipal service
delivery objectives and institutional performance improvement.
• Direct multidisciplinary operational teams and strengthened workforce accountability, professional
development, and organisational performance management.
• Champion inclusive community engagement frameworks and strengthened collaborative partnerships
across government, civil society, private sector, and community stakeholders.
• Oversee governance, compliance, risk management, and regulatory adherence within community-based
programmes and municipal operations.
• Lead policy implementation and institutional reporting processes supporting executive decision-making
and council accountability.
• Strengthen organisational capability through leadership development, workforce coordination, and
performance oversight initiatives.
• Direct monitoring and evaluation frameworks to support evidence-based decision-making, programme
optimisation, and strategic planning.
• Manage departmental budgeting, resource allocation, funding oversight, and financial accountability
within a public-sector governance environment.
• Support transformation and organisational culture initiatives promoting inclusion, accountability,
innovation, and continuous improvement.
BroadReach ConsultingDistrict Technical Lead & Acting District Director
Jan. 2018 - Feb. 2020Provided strategic and technical leadership for large-scale donor-funded public health and systems-strengthening
programmes implemented in partnership with USAID and PEPFAR, supporting workforce capability,
institutional strengthening, digital transformation, and stakeholder coordination across district health systems.
Key Executive Contributions
• Led cross-functional programme implementation teams supporting organisational performance and
health systems strengthening initiatives.
• Directed stakeholder coordination across government departments, healthcare institutions, donor
agencies, and implementing partners.
• Strengthened workforce capability through mentorship, leadership support, technical training, and
institutional capacity-building initiatives.
• Supported digital transformation initiatives through implementation of health information systems,
digital reporting tools, and data-driven performance management processes.
• Led monitoring, evaluation, and analytics initiatives to strengthen evidence-based operational planning
and strategic programme oversight.
• Contributed to organisational resilience, operational readiness, and service continuity during public health
response interventions.
Lesedi Local MunicipalityCustomer Relations & Retention Officer
Aug. 2015 - Jan. 2017Led customer engagement and service optimisation initiatives focused on strengthening organisational
responsiveness, public trust, stakeholder communication, and service delivery performance within a municipal
environment.
Key Contributions
• Developed and implemented customer retention and engagement strategies supporting improved
public experience and institutional responsiveness.
• Coordinated service delivery campaigns and stakeholder communication initiatives across departments
and community structures.
• Utilised performance data and analytics to support operational improvement and evidence-based
decision-making.
• Led advocacy and community engagement programmes supporting participatory governance and citizen-
centred service delivery.
BroadReach ConsultingTechnical Assistant Advisor – Health Systems Strengthening
Apr. 2013 - Apr. 2015Supported health systems strengthening and organisational capability initiatives through technical coordination,
monitoring and evaluation, stakeholder engagement, and digital systems implementation within donor-funded
public health programmes.
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