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Work Background
VincoStudent Success Coach
Mar. 2022Monterrey, Nuevo León, MéxicoStudent Coach and lead of the Language Division, providing tools, guidance and motivation for corporate sponsored students.
- Managed engagement tracking for over 400 students per month to resolve inquiries, general affairs, platform guidance and know-how-to information.
- Increased the response speed of the general student support chat by 50%, maintaining the increase permanently and functioning as a standard for the performance of the rest of the team of coaches. - Coordinated generation's onboarding of 50+ students for multiple language programs on a monthly basis and with a 90% enrollment rate or higher.
- Created a traffic light system to categorize each student's progress during the month and prioritize attention to those at risk of underperforming.
- Provided monthly counseling for 50–60 students, addressing topics on language theory and language learning.
- Generated an accompaniment program for the company's new employees that addresses the adaptation and assimilation of their probationary period to increase training satisfaction by 80%.
O' ENGLISHEnglish Tutor
Jan. 2021MéxicoEnglish tutor specialized in developing workplace and professional language skills. Focused on working towards pre-established goals set by the student and enhancing linguistic abilities for both everyday situations and professional environments.
TeleperformancePhone Agent
Jan. 2020 - Jul. 2020Monterrey, Nuevo León, MexicoPhone Agent in customer service department
Tecnológico de MonterreyAdministrative Assistant
Sep. 2017 - Dec. 2019Monterrey y alrededores, MéxicoArt and Culture Department. Front desk representative in the Arts Education department as receptionist and office manager, responding to student, teacher and school administrator requests.
- Provided service to an average of 200 students daily on the use of the department's facilities, the regulations and requirements of each available class and the information of all the activities and groups of the Art and Culture department. - Managed the organization and distribution of more than 60 workshops and art classes throughout each semester, among the multiple multidisciplinary spaces of the department, such as acting, illustration, ballet, photography, etc.
- Conducted a comprehensive inventory of all materials, instruments, furniture, and physical resources in the Artistic Training Department, which served as the base record for future inventories and resource loans to other departments or student events.
- Produced one play per semester for the alternative theater representative group, coordinating approximately 50 students per production and managing the rest of the production aspects such as set design, props, lighting, and staging.
Universidad Autónoma de Nuevo LeónDrama Teacher
Aug. 2015 - Jun. 2016Monterrey y alrededores, MéxicoTeacher and Director of the Drama Club at the Faculty of Agronomy, Universidad Autónoma de Nuevo León
- Acting classes.
- Direction and production of performances.
- Promotion of Drama Club events.
CONARTE - Consejo para la Cultura y las Artes de Nuevo LeónArt Awareness Guide
Jun. 2015 - Oct. 2017Monterrey y alrededores, MéxicoMuseum mediator and guide focused on facilitating the use of the facilities and raising awareness among visiting families in the fields of art and reading.
- Managed an average of 400 to 500 daily museum visitors in half-hour intervals to maintain a steady flow through the learning and reading rooms.
- Coordinated the guided tour program, increasing school attendance at the museum by 50%, managing 1 hour and 30-minute sessions to tour all facilities.
- Developed a museum visit report format that was adopted by all guides, including the total number of visitors, the duration of each tour, a record of materials used in activities, and a visitor satisfaction survey to enhance website testimonials.
- Trained weekend shift interns and volunteers (approximately 48 students) for one year, teaching them the use of facilities and training them in the inventory of the reading room's collection.
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