Nathalia Dutra - Event manager/IT Support,

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Work Background

KyndrylMiddleware Support Analyst

Aug. 2021Belo Horizonte, Minas Gerais, BrasilSuporte e administração dos sistemas Websphere MQ/IIB/WMB para variados clientes internacionais da Kyndryl, trabalhando com métricas e resolução de problemas em um time multifacetado. ----- (EN) Support and administration of Websphere MQ/IIB/WMB systems for several international Kyndryl clients, working with metrics and problem solving in a multifaceted team. Proposing projects, helping on managing them, doing the operational support, troubleshooting issues and also contributing with RCAs.

IBMWebsphere Specialist

Apr. 2014 - Aug. 2021Belo Horizonte, Minas GeraisSuporte e administração dos sistemas Websphere MQ/WAS/IIB/IIS/JBOSS/WMB para variados clientes internacionais da IBM, trabalhando com métricas e resolução de problemas em um time multifacetado. ----- (EN) Support and administration of Websphere MQ/IIB/WMB systems for several international Kyndryl clients, working with metrics and problem solving in a multifaceted team. Proposing projects, helping on managing them, doing the operational support, troubleshooting issues and also contributing with RCAs.

IBMTeam Lead Coordinator

Apr. 2011 - Apr. 2014Belo Horizonte, Minas GeraisLíder do time de monitoramento de sistemas do turno noturno, sendo responsável por dar suporte ao time, aos clientes, planejar e supervisionar cross-training de contas, confecção de escala do time e fornecer dados e relatórios ao gerente. ---- (EN) Leader of the systems monitoring team on the night shift, being responsible for supporting the team and clients, planning and supervising cross-training of accounts, making team's schedule and providing data and reports to the manager.

IBMAnalista de sistema

May. 2009 - Apr. 2011Belo Horizonte, Minas GeraisMonitoramento dos sistemas de diversos clientes internacionais para abertura de tickets, engajamento dos times suporte e lideranças (espalhados por diversos países e de diversas nacionalidades) e acompanhamento até a resolução do problema. SLA/SLO a serem cumpridos sob pena de multas e confecção da timeline do problema para registro. ---- (EN) Monitoring the systems of several international clients for opening incident tickets, engagement of support teams and leaders (spread across different countries and different nationalities) and follow-up until the problem is resolved. SLA/SLO to be met under penalty of fines and preparation of the timeline of the problem for registration.

NATHY, na escuta?Senior Event Planner

Apr. 2006Belo Horizonte, Minas GeraisProdutora de eventos de pequeno e médio porte, de 300 a 70 mil pessoas. Coordenadora de Eventos do coach Gerônimo Theml por 3 meses, entregando mais de 25 eventos online. Produção executiva, legalização, contratos, vendas, marketing e desenvolvimento de conteúdo, produção artística, técnica, logística e financeiro. Dentre os principais eventos: Roger Waters - This is Not a Drill - BH (2023), Paul McCartney - Got Back - BH (2023), 24ª Conferência Nacional da Advocacia Brasileira (OAB 2023 - Guinness World Record), Energia da Cultura (2024 - Cemig), Carnaval de Belo Horizonte 2024 (Belotur), Bruce Dickinson (2024), Tour da banda Kiss (2023), Planeta Brasil (2022), Summertime Festival (2023), Rap Game Festival (2023), Buteco do Gusttavo Lima (2022 e 2024), Luan City 2.0 (2023), Flowers Festival (desde 2006), Happy Holi (desde 2017), Playground Music Festival (desde 2017), Aquaria Festival (desde 2009), Gabe All Night Long - BH (desde 2019), Palestra do Mil ao Milhão - Tiago Nigro (2019), Magic Island - BH (2018), IndustriArt (Classics, Baile do Desande, Absurda, Minimalist - janeiro/2020) e produtora geral de eventos de entretenimento do espaço Dimensão Hall (2021/2022) ------ (EN) General producer of small and medium-sized events, from 300 to 70 thousand people. Executive production, legalization, contracts, sales, marketing and content development, artistic, technical, artistic logistics and financial production. Main events: Roger Waters - This is Not a Drill - BH (2023), Paul McCartney - Got Back - BH (2023), Tour of the band Kiss (2023), Planeta Brasil (2022), Summertime Festival (2023), Rap Game Festival (2023), Buteco do Gusttavo Lima (2022), Luan City 2.0 (2023), Flowers Festival (since 2006), Happy Holi (since 2017), Playground Music Festival (2017), Aquaria Festival (since 2009), Gabe All Night Long - BH (2019), Palestra do Mil ao Milhão - Tiago Nigro (2019), and general producer of entertainment events at the Dimensão Hall space (2021/2022)