HeliosChief Communications Officer/ Client-side Project Manager
Jan. 2020 - Apr. 2022๐ Guiding Excellence: Spearheaded transformative programs for prestigious clients, including AWS, State Farm, and DenverHealth, focused on integrated behavioral development within teams. ๐ Project Management Pro: Successfully managed multiple concurrent projects for a change management SaaS product, consistently delivering results that exceeded client expectations while staying on budget and within scope. ๐ Change Management Expert: Proficiently guided clients through transitions, ensuring seamless integration of new programs and processes into their organizations. ๐ Data-Driven Insights: Leveraged analytical skills to manipulate KPI data, produce comprehensive reports, and craft executive presentations for effective project evaluation and process enhancement. ๐จ Proactive Problem Solver: Proactively identified and mitigated project risks, maintaining momentum and addressing technical challenges promptly for optimal project efficiency. ๐ Stakeholder Relationship Builder: Developed strong relationships with key stakeholders, aligning project goals with evolving client needs, contributing to successful project outcomes. ๐ค Team Collaboration Champion: Ensured seamless teamwork among development, design, and QA teams, facilitating clear communication with stakeholders and adherence to project requirements. ๐ Process Optimization: Implemented efficient processes and streamlined workflows, leading to enhanced project delivery times and cost savings. ๐ Customer Support Leader: Effectively oversaw the customer support desk for a mobile application, ensuring prompt issue resolution and maintaining a high level of customer satisfaction. ๐ก๏ธ Data Security & CRM Implementation: Successfully led the implementation of CRM systems and maintained meticulous data management protocols, safeguarding client information. Let's connect and discuss how my expertise can benefit your organization. #ProjectManagement #ChangeManagement #ClientSuccess ๐