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Work Background
Shipping Association of JamaicaAdministrative and Business Support Specialist
Apr. 2024
Iron Gate ConsultingOperations Project Manager
Apr. 2022Kingston, Kingston, JamaicaDedicated Operations Project Manager with a proven track record of leading and executing impactful projects to optimize organizational efficiency and drive success. Proficient in project planning, execution, and stakeholder management, I specialize in translating strategic goals into actionable projects that deliver tangible results. With a strong background in process improvement and cross-functional collaboration, I thrive in dynamic environments, ensuring projects are completed on time and within budget. Ready to take on the next challenge in driving operational excellence. #OperationsManagement #ProjectManagement #EfficiencyOptimization
HeliosChief Communications Officer/ Client-side Project Manager
Jan. 2020 - Apr. 2022🌟 Guiding Excellence: Spearheaded transformative programs for prestigious clients, including AWS, State Farm, and DenverHealth, focused on integrated behavioral development within teams. 🚀 Project Management Pro: Successfully managed multiple concurrent projects for a change management SaaS product, consistently delivering results that exceeded client expectations while staying on budget and within scope. 🔀 Change Management Expert: Proficiently guided clients through transitions, ensuring seamless integration of new programs and processes into their organizations. 📊 Data-Driven Insights: Leveraged analytical skills to manipulate KPI data, produce comprehensive reports, and craft executive presentations for effective project evaluation and process enhancement. 🚨 Proactive Problem Solver: Proactively identified and mitigated project risks, maintaining momentum and addressing technical challenges promptly for optimal project efficiency. 🌐 Stakeholder Relationship Builder: Developed strong relationships with key stakeholders, aligning project goals with evolving client needs, contributing to successful project outcomes. 🤝 Team Collaboration Champion: Ensured seamless teamwork among development, design, and QA teams, facilitating clear communication with stakeholders and adherence to project requirements. 🚀 Process Optimization: Implemented efficient processes and streamlined workflows, leading to enhanced project delivery times and cost savings. 📞 Customer Support Leader: Effectively oversaw the customer support desk for a mobile application, ensuring prompt issue resolution and maintaining a high level of customer satisfaction. 🛡️ Data Security & CRM Implementation: Successfully led the implementation of CRM systems and maintained meticulous data management protocols, safeguarding client information. Let's connect and discuss how my expertise can benefit your organization. #ProjectManagement #ChangeManagement #ClientSuccess 🚀
The Crankset GroupChief Results Officer
Feb. 2018 - Dec. 2019🌟 Orchestrating Success: As the Chief Results Officer, I was the driving force behind daily operations, serving as the primary liaison for major program activities, including high-profile events like Summit 2017 and First Friday's Focus. I thrived on orchestrating success. 🚀 Efficiency Maven: My commitment to excellence led me to implement rigorous quality assurance practices and establish a highly efficient, organized operations system. I harnessed the power of integrated process mapping to streamline procedures, ensuring seamless processes. 📊 Insights & Strategy: I delved deep into data, conducting comprehensive research and synthesizing information from diverse sources. I then distilled these insights into concise presentations, supporting the implementation of new consultation offerings. 📈 Data Virtuoso: I created data gathering dashboards for daily, weekly, and monthly reporting, ensuring data accuracy and aiding informed decision-making. 📱 Digital Dynamo: I managed the company's social media presence and email communications, enhancing online engagement and facilitating clear communication. 🤝 Leadership & Team Optimization: As a leader, I provided guidance and supervised operations and administrative tasks for a core team of six staff members. My focus on optimizing workflow and productivity drove team success. 🤔 Client Relationship Cultivator: I thrived on cultivating and maintaining valuable client relationships. I utilized critical thinking to make informed decisions and propose effective solutions, ensuring client satisfaction and success. 💼 Contractor Onboarding: I also played a key role in vetting and onboarding offshore contractors for short-term digital projects, contributing to the expansion and diversification of our projects. Let's connect and explore how my passion for driving results can benefit your organization. #Leadership #Efficiency #DataDriven 🚀
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