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Work Background
CarelonDirector of Product Management
Jun. 2023Greater Chicago Area• Leading a team of product owners and directors across multiple specialty domains at Carelon, driving collaboration with business owners to uncover new profit opportunities.
• Led team expansion into 2 new specialty domains, contributing significant revenue through rigorous product practices based on industry best practices.
• Conducted ongoing suite-level monitoring for profitability, design, and clinical integrity across 5 different products, ensuring optimal performance and success.
CarelonSenior Solution Management Director
Mar. 2021 - Jun. 2023Greater Chicago Area• Developed and prioritized product roadmap and organizational initiatives to optimize stakeholder returns
• Conducted business value analysis for projects within solution framework
• Acted as Product Manager for multiple agile scrum teams
CarelonSolution Manager - Musculoskeletal Program
Dec. 2018 - Mar. 2021Greater Chicago Area• Defined functional requirements to meet client needs and solution objectives
• Conducted business and clinical analysis utilizing advanced data analytics methods
• Oversaw agile scrum team as Product Owner
CarelonClinical Program Development Consultant
Nov. 2017 - Dec. 2018Greater Chicago Area• Translated medical policies and clinical guidelines into programmatic algorithms to streamline processes.
• Designed and built logical clinical algorithms for efficient patient care management.
• Managed medical coding for clinical programs to ensure clinical accuracy
LHC Illinois Home HealthPatient Care Representative
Jan. 2017 - Nov. 2017Chicago, IllinoisPlanning and executing weekly, monthly and quarterly marketing strategies
Planning and executing effective sales calls, including pre/post call planning, effective questioning, handling objections and obtaining commitment/referrals
Collaborating with team to improve patient experience and outcomes
Performing needs assessment with referral partners to continually improve referral process
RML Specialty HospitalClinical Liaison
May. 2015 - Jan. 2017Clinically assess patients that are referred to RML Specialty Hospital
Act as a liaison between RML and referring facilities
Facilitate transfer process of patients
Implement marketing strategies
Communicate with insurance companies and families of referred patients
Advocate Christ Medical CenterRegistered Nurse
Jul. 2014 - May. 2015Surgical/Neuro Intensive Care UnitProviding care to critically ill and injured patients in an acute tertiary setting
Utilizing advanced monitoring techniques such as hemodynamic monitors, intracranial pressure monitors, and many other technologies
Mercy Hospital & Medical CenterRegistered Nurse
Jul. 2012 - Jul. 2014Emergency DepartmentProviding patient centered care focused on clinical expertise combined withcompassion ensuring the best care for all patients
Chairperson of Conscious Sedation Quality Initiative committee with a goal to increase compliance within the department by providing education to all staff
Providing care for patients ranging from newborn to geriatric
Mercy Hospital & Medical CenterCollegiate Nurse
Dec. 2011 - Jul. 2012Greater Chicago AreaProvide basic patient care
Delivering key services within Emergency Department including 12 lead EKG, phlebotomy, and transportation
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