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Work Background
PALECEKShowroom Manager
May. 2024• Developed growth strategies tailored to client needs, increasing AOV by $1,300 in 5 months.
• Utilized CRM to optimize sales processes, contributing to revenue growth.
• Led team in a high-growth showroom environment, driving strategic account development.
RHAssociate Gallery Leader Sales & Service
Jul. 2023 - May. 2024Palo Alto, Marin, San Francisco, Los Gatos-Developed and executed sales strategies for a $25M business, leading a team to consistently exceed revenue targets.
-Drove AOV increases by $500 through strategic client engagement and product knowledge-based selling.
-Provided Multi Unit Leadership across four locations, fostering a cohesive sales strategy and brand vision.
-Partnered with cross-functional teams, including Trade and Design Leaders, to ensure exceptional customer experiences.
-Led the recruitment, training, and development of a high-performing sales team, resulting in improved sales and customer satisfaction.
RHGallery Leader
Jul. 2022 - Jul. 2023Los Gatos, California, United States-Successfully decreased a $600k annual deficit to $15K within 6 months by restructuring sales strategies and improving operational efficiencies. -Increased AOV by $1k, growing design business by 20%, delivering imprssive results on a $14M sales Volume. -Created a design minded selling culture which elevated the teams product knowledge, client engagement, and sales performance.
-Built Strong trade partnerships and mentored future sales leaders, driving regional and long term sales development.
AllbirdsFlagship Store Leader
Oct. 2021 - May. 2022Palo Alto, California, United States-Top Net Sales Volume in Entire Brand for Q4 2022
-Flagship Store Leadership & Team Development.
-Developed Vision and Values placement within Store
-Increased Store P&L performance and net profitability by 30%.
-Development and product knowledge led Sales Growth.
-Grew Talent Pipeline that has positively impacted Store and HQ.
-New Store Retail Strategy formation and Financial Projections.
-Ensured visual excellence and high volume inventory management.
-Worked with home office on merchandising direction, and operational strategy optimization. -Ensured community outreach and community development of new store.
-Held team accountable to their selling behavior.
Williams-Sonoma, Inc.General Manager
Jul. 2019 - Aug. 2021Fresno, California, United States-Top district and Brand performance in comp, credit, & conversion.
-Exceptional P&L performance, MMU profitability, and expense control.
- Scheduling optimization and payroll control.
- Led and developed Williams-Sonoma Home, built sales partnerships with Trade.
-Customer experience driven leader who fosters authentic care and ongoing connection. -Top Omni channel fill rate, low cancellation rate
-Succession talent development of a diverse and representative team.
-Effective safety leadership and operations management.
-High level inventory and visual merchandising management.
-Member of WSI Diversity and Inclusion Community Forum
Pottery BarnASM
Oct. 2018 - Aug. 2019Fresno, California-Led and encouraged team product knowledge and customer focused sales development. - Led trade team and developed trade partnerships.
-Customer minded leader who fostered authentic care and connection -Managed all furniture delivery and customer issue resolution in a timely manner.
-Succession talent development of a diverse and representative team.
-Effective safety leadership and operations management.
-P&L understanding and leadership with increased net.
-High level inventory and visual merchandising management, including cycle counts, inventory, floor moves, and seasonal visual shifts.
-Low Shrink Percentages, high Omni channel fill rate, low cancelation rate.
-Promoted to Store Manager at Williams-Sonoma
AnthropologieHome Department Manager
Mar. 2013 - Jul. 2019Fresno, California Area- Maintained Net profitable P&L with Sales and People strategy.
Cultivated an environment of genuine positivity and customer connection. - Led through New Store Set up and 40% acceleration in Volume.
- Set expectations, coached and developed extraordinary service, always leading by example.
- Facilitated an energized pace and positive service environment by bringing the team along in develooment.
- Increased Department Saturation rate, led positive double digit comps.
- Utilized Business Acumen to drive results.
- Featured in company wide training video for new customer ship from store purchasing option.
Alex&Lee JewelryRetail Sales Manager
Mar. 2007 - Mar. 2013San Francisco, Oakland, The Sea Ranch-Developed retail sales strategy, increasing sales volume year over year by 10-15%.
-Worked Jewelry Trade Shows, Private Exhibitions, and built Gallery and vender Partnerships.
-Understood Complex Product knowledge on Stones, Metals, Metal finishes, and materiality.
- Worked with Gil and silver venders to design and cast findings.
- Helped to define and redefine packaging and website direction.
-Streamlined shipping and product inventory.
-Coached and developed commission-based Sellers.
- Worked with Lead Designers Lee Brooks and Greg Franke to understand their process of making, and reasoning to deepen selling story.
-Brand discussion and development including documentation of legacy and pieces.
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