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Work Background
People Manager
GenpactPeople Manager
Jan. 2021Bucharest, Romania• Implement and rigorous follow the Human Resources best practices in term of people retention, performance assessment, motivation and talent development • Perform monthly/quarterly/yearly individual discussions with team members (80+ team members under my supervision) • Accurately and timely report and update information on salaries, leaves, incentives and any other information related to Human Resources practices, such as also employees’ health and safety measures at work • Organize motivational programs for team members (ex. Ongoing Upskilling Academy ( 35 vintage team members enrolled) - created and designed to bring visibility and help with growth in the attendees career) • Onboarding of over 400 employees in the past 12 months rolling • Attrition rate for 2023 - Europe level at 21% • Participate in different projects and initiatives within Genpact -> Hiring Project for new transition with over 600 FTEs (ongoing); over 700 new roles opened for different language &professional skillset; sourcing of profiles over different platforms to match the internal requirements • Ensure regular updating of dashboards on team related topics -> Prepare people related information and numbers for different floor or virtual client visits ( year to date attrition rate, causes of attrition, internal tool engagement score..) • Handle conflicts, holiday planning within the allocated teams, • Ensure support in implementing different programs and initiatives related to employment, wellbeing, retention or exit of persons from the team
ACCOUNTS RECEIVABLE, SUBJECT MATTER EXPERT
GenpactACCOUNTS RECEIVABLE, SUBJECT MATTER EXPERT
May. 2019 - Jan. 2021Bucharest, Romania▪ AR coordinator for a new division brought to the customer containing all the countries across Europe; updating customer master data ▪ Follow-up on customer requests; Accounts Reconciliation; ▪ Preparing different monthly reports, preparing action plans when needed/when requested; ▪Directly collaboration with other departments (Account Payable) to ensure customer satisfaction; credit management for different customer accounts ▪Quarterly business trip to the customer in order to stabilize the process and offer support for the month end closing activities; ▪OJT with team members from BPO in order to take over new activities ( high stakes accounts, reports and direct debit activities) ▪Weekly calls with the customer in order to keep track on the existing issues and highlight any support that might be needed in order to keep stable operations; ▪Driving and facilitating process improvement within the team through the identification of a Lean idea that facilitated the use of a new tool containing all the customers’ data, so the idea helped to increase the quality and the percentage of the portfolio of customers’ coverage rate; ▪ AR Mailing project implementation, reducing the monthly time spent by the collector in sending manual statement of account to about 90%. Manual work replaced by Macro in SAP which sent over 1000 e-mail in less than 30 minutes ▪ SAP Hanna project implementation participation in transformation area ▪ Part of F&A school program that helped to increase my business acumen
ACCOUNTS RECEIVABLE, SENIOR PROCESS ASSOCIATE
GenpactACCOUNTS RECEIVABLE, SENIOR PROCESS ASSOCIATE
Jul. 2018 - May. 2019Bucharest, Romania▪ AR collector for several countries (France, Benelux, air conditioning division - 800+ customers) ▪ Involved in different management activities in order to develop my skills (calls with the customer, participating to internal meetings where administrative and operational topics were debated); ▪ Maintaining process stability, ensuring fulfilment of TAT and ESL targets; ▪ Creation, review and continuous update of the Standard Ops Procedures; ▪ Maintaining a very good relation with the customers, always checking their accounts and raising on time credit risks to the stakeholders by providing valuable collection input; ▪ Managing the most difficult portfolio of customers for one of the critical stakeholders from the account;
ACCOUNTS RECEIVABLE, PROCESS ASSOCIATE
GenpactACCOUNTS RECEIVABLE, PROCESS ASSOCIATE
Oct. 2017 - Jul. 2018Bucharest, Romania▪ Accounts Receivable Collector for French customers ▪ Managing unapplied cash by investigation and being able to collect it at each month end; ▪ Coordinating query resolution/dispute management by verbal and written communication with the client; ▪ Reading and learning the operation procedures, contributing to the development/improvement of the operating procedures, ▪ Escalating all the unsolved/unclear issues to the team leader
CONFERENCE AND EVENTS SALES EXECUTIVE
HiltonCONFERENCE AND EVENTS SALES EXECUTIVE
Apr. 2016 - Oct. 2017Bucharest, Romania▪ Interact with guests and customers in order to be able to ensure their needs are met ▪ Knowledge of managing events ▪ Retrieve new meeting /conference enquiries from clients ▪ Set-up event details with client and rely the message internally to the other departments ▪ Ensure clients needs are met and the events are successful
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