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Work Background
Health New Zealand | Te Whatu OraMedical Doctor - House Officer
Jan. 2022 - Jun. 2024Auckland, New ZealandProvided high-quality, person-centred care across multiple clinical specialities and in a dynamic hospital environment. Conducted ongoing patient assessments to determine patient conditions and develop appropriate treatment plans. Educated patients and their loved ones on their conditions, providing them with tools and information to support them in managing their conditions. Established strong professional relationships with the multidisciplinary team to facilitate prompt referral pathways to patients requiring specialist care. Undertook quality assurance and audit activities to ensure that patient care meets the relevant clinical standards. Prepared and maintained patient records in accordance with confidentiality requirements. Adhered to all clinical frameworks, relevant legislation and scope of practice.
National Public Health Service - Northern RegionContact Tracer & Response Coordinator, Covid-Response Unit
Jan. 2021 - Dec. 2022Auckland, New ZealandHeld a critical role as part of the hospital’s COVID-19 response function. Undertook contact tracing activities to identify cases of COVID-19 and prevent their spread throughout the hospital or in the community. Drove compliance with all public health directions and infection control procedures. Established and implemented processes and procedures to maintain smooth and consistent response operations.
LabtestsPhlebotomist
Jan. 2018 - Dec. 2021Auckland, New ZealandManaged the collection of blood samples and other contained specimens from patients to support diagnostic laboratory testing. Provided patients with advice on the collection process to ensure that they remained calm and supported during the process. Prepared specimen containers in accordance with organisational processes, including identifying patients. Conducted regular quality checks and tested equipment to ensure continued functionality. Maintained the testing room with the relevant tools and equipment whilst upholding strict cleanliness and safety standards.
PAUA PoppettsEarly Childhood Caregiver
Jan. 2017 - Dec. 2020Auckland, New ZealandProvided education and care for babies and children aged six months – 6 years, including planning activities, preparing meals and maintaining the welfare of each child. Upheld strict professional standards, including mandatory reporting obligations and child-safe frameworks.
Cornwall Road Medical CentreMedical Receptionist
Jan. 2016 - Dec. 2017Auckland, New ZealandFacilitated high-quality, confidential and person-centred reception services in a dynamic healthcare clinic. Managed incoming visitors and phone calls, ensuring all appointments and enquiries were promptly attended to. Performed a range of general administrative tasks, including data entry, records management and document preparation. Coordinated patient appointments based on practitioner availability, patient needs, and other clinic priorities. Registered new patients in the system and directed incoming and outgoing patients through the clinic. Delivered training and support to new staff, helping them to become familiar with their roles.
The WarehouseCheckout Supervisor
Jan. 2014 - Dec. 2020Auckland, New ZealandDelivered expert customer service in a fast-paced retail environment. Processed customer transactions with speed, integrity and accuracy. Prepared the store for daily operations, including counting in registers, restocking and preparing displays. Trained and mentored new staff, helping them to achieve role competency. Collaborated with other colleagues to plan and execute store displays and seasonal promotions. Assisted customers in locating items in the store and resolving customer issues.
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