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Work Background
Seattle Adaptive SportsCoach, Division III
Sep. 2023Seattle, Washington, United StatesLead an adult wheelchair basketball team in practices and tournaments. Balance efforts to develop new players as well as hone the skills of more tenured athletes. Assist with awareness and recruiting events.
MicrosoftBusiness Program Manager
Mar. 2021 - Sep. 2023Redmond, Washington, United StatesEvolve and expand Unified Support offerings through Agreement Architecture design, accelerating adoption and full-value realization for customers.
- Piloted new sales motion, generating $2.7M in billed revenue and $10M in additional opportunity in first 6 months - increasing by $100M in the next fiscal year with a 22% close rate.
- Evolved transitive agreement modalities, addressing both customer needs and strategic goals, creating $48M in additional opportunity for the fiscal year.
- Managed compliance program alignment and issue resolution, driving a successful Phase 1 Launch and Phase 2 Pilot in crucial business and project time periods.
MicrosoftBusiness Product Manager
Apr. 2015 - Mar. 2021Issaquah, Washington, United StatesGovern Support Billing and Entitlement capabilities, enabling business model evolution, government regulation adherence, and delivery management methodologies.
- Led business design for application replacement - coordinating 12 stakeholders, 14 integrations, requirement prioritization, and testing procedures - resulting in an 80% increase in compliance and a 15% reduction in handling time.
- Designed billing solution to enable complex Customers' transition to the inherently simplified Unified Agreements, impacting over $97M of billed revenue, annually.
- Transitioned 8 Support Delivery Management workflows to MS Federal systems, supporting both field and operational activities.
MicrosoftUS Services Sales Compensation Manager
Aug. 2010 - Apr. 2015Bellevue, WAManaged RBI Compensation program, aligning business priorities and WW strategies. Provided recommendations on incentive methodologies and quota models.
- Partnered with WW to establish the New Work Sold definition and audit process, driving the evolution of the compensation model with a transformative approach.
- Gathered requirements and designed a centralized Quota Setting process and tool for 35+ Sales Managers, enabling accountability, auditability and timely execution at year-end.
- Developed impact analysis on multi-variable data, increasing quarterly payment accuracy from 92% to 99%, established as WW best practice.
MicrosoftUS Services Sales Analyst
Aug. 2008 - Aug. 2010Bellevue, WALiaised between Sales, Operations, Finance, and WW Incentive Compensation, documenting business requirements and establishing processes and reporting to bridge gaps.
- Completed Greenbelt project, aligning reported revenue between Services and Product Sales. Variance reduced from 44.7% to 3.27%, with a noted soft benefit of $1.45M.
- Established reconciliation report and process, providing transparency to revenue details, accuracy through adjustment enablement, and trust in quarterly results stated for the field, managers, and the Subsidiary.
Microsoft - West Region ServicesPractice Manager Administrator
Jul. 2006 - Aug. 2008Denver, COProvided concurrent support for the West Region Services Delivery and Sales Directors, developing rhythm of business reporting as well as maintaining cadence of team deliverables.
- Established pipeline management and forecasting procedure, decreasing admin time for sales, delivery, and leadership.
- Created delivery dashboard, tracing and mitigating utilization gaps.
Interlink GroupMarketing Coordinator
Jun. 2003 - May. 2006Englewood, CO- Developed pipeline management processes from events and Microsoft’s Partner system.
- Maintained comprehensive database, creating queries to support business objectives and priorities.
- Designed collateral structure and managed production.
University of Denver, Learning Effectiveness ProgramAcademic Counselor
Dec. 2002 - Jun. 2003Denver, COProvided guidance to students with ADHD and Learning Disabilities, promoting self-advocacy and management strategies.
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