Avenue CodeDevOps Engineer
Jan. 2019 - Dec. 2019Belo Horizonte, Minas Gerais, Brazil- Provided technical and subject matter expertise and served as a point of escalation for technical issues related to specialty.
- Produced, delivered, and maintained appropriate documentation for systems in accordance with document control standards and procedures.
- Identified risks and issues; delivering appropriate resolutions.
- Provided detailed implementation/project plans across multiple, complex work streams according to agreed standards and ensures project processes and timelines are understood and followed.
- Collaborated and cooperated with internal and external groups when required in order to fully support environments and maintain service.
- Improved change management processes and procedures to ensure the most efficient processing of change within appropriate service risk constraints.
- Collaborated with business, third party vendors, developers, application support and technical operations groups to determine appropriate hardware/software needed and to resolve any issues impacting the application processes. Stayed abreast of recent developments in the related technical community, including new technology and business news that may impact vendors’ ability to provide service.
- Led the analysis and design of complex solutions and requirements definition, including translating technical and business requirements into physical installations, costing design elements, and obtaining agreement to proposed solutions.
- Provided direction into standards and procedures for monitoring, capacity planning, tuning, maintenance, performance optimization, backups and recovery; ensures infrastructure will meet capacity requirements to deliver projects on time.