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Work Background
Cambium NetworksSenior Member of Technical Staff
Aug. 2011Greater Los Angeles Area𝗥𝗶𝘃𝗲𝗿𝗯𝗲𝗱 𝗧𝗲𝗰𝗵𝗻𝗼𝗹𝗼𝗴𝘆/𝗫𝗜𝗥𝗥𝗨𝗦 𝗨𝗻𝗶𝘁 (𝟮𝟬𝟭𝟳-𝟮𝟬𝟭𝟵), acquired by Cambium in 2019
𝗫𝗜𝗥𝗥𝗨𝗦 (𝟮𝟬𝟭𝟭-𝟮𝟬𝟭𝟳), acquired by Riverbed Technology in 2017 In my recent role, I developed and expanded the capabilities of XMS, Xirrus Client/Server Java Network Management System for robust and scalable solutions. Delivered high-level XMS customer support, rectifying complex and urgent issues to uphold customer satisfaction and retention. I was accountable for coordinating software development activities across technical teams, emphasizing rigorous quality control testing to bolster product reliability and drive sales. Moreover, I have crafted detailed design documentation in line with product specifications and company goals, focusing on maintainability, extendibility, and efficiency.
Key contributions
● Awarded CEO Excellence Award for leading the successful release of XMS-Enterprise and Wi-Fi Designer Cloud updates, instrumental in maintaining customer base during product transitions.
● Redesigned and enhanced the architecture of AWS-based online WiFi design tool, increasing lead generation and eclipsing the performance of previous marketing programs.
● Advised on and implemented automation strategies to optimize operational workflows and product delivery
● Doubled performance and capacity of Wi-Fi Network Monitoring System, enhancing system reliability and user experience.
● Streamlined product development processes, resulting in expedited release cycles and improved product quality.
● Offered expert-level technical guidance, fostering a culture of innovation and continuous improvement within the development team.
XirrusStaff Software Engineer
Aug. 2008 - Aug. 2011Newbury Park, CADuring this tenure, I governed the full lifecycle of Wi-Fi design projects, including the installation and configuration of Xirrus Wi-Fi arrays for diverse clients, such as schools, hospitals, and large corporations. Moreover, I analyzed operational workflows to identify and implement improvements, accommodating increased Wi-Fi capacity demands. Furthermore, I developed stand-alone TCL automation tools to expedite the configuration of Wi-Fi access points, reducing on-site setup time. I have provided technical support during sales engagements, collaborating with sales teams to enhance customer satisfaction through technical assistance and proof of concept demonstrations.
Key contributions
● Minimized Wi-Fi access point configuration time from two hours to five minutes by developing TCL automation tools.
● Generated comprehensive final site survey reports utilizing AirMagnet for all Wi-Fi design projects.
● Played a pivotal role in sales support by providing technical expertise and conducting proof of concept tests, positively influencing customer satisfaction.
● Ensured flawless integration and functionality of Wi-Fi solutions in liaison with cross-functional teams.
● Attained multiple promotions due to showcasing exemplary performance during service.
XirrusDirector of Customer Support
Sep. 2007 - Aug. 2008Newbury Park, CA• Provided Tier 3 technical support for Xirrus’ Wi-Fi access points, serving corporate, K-12, and higher education customers, ensuring high-level resolution of complex network issues.
IxiaDirector of Ixia Custom Engineering (ICE)
Jan. 2000 - Aug. 2007Calabasas, California, United StatesApplication performance and security resilience solutions to validate, secure, and optimize businesses' physical and virtual networks. Customers included Cisco, Alcatel-Lucent, Verizon, NTT, Deutsche Telekom • Managed team of six engineers developing innovative customized test software and tools for Network Equipment Manufacturers and ISPs to test and validate leading-edge internet products
• Collaborated with VP of Sales, sales teams, and customers to overcome obstacles hindering sales through tailored test suites and one-on-one training for test engineers • Developed and delivered product and API programming seminars for global customers, featuring real-world examples from Customer Support and Custom Engineering expertise
IxiaDirector Customer Support
Jan. 1999 - Dec. 1999Calabasas, California, United States• Offered in-depth technical and programming support to the QA and test engineering teams of Ixia’s customers, including ISPs and network equipment manufacturers, ensuring optimal use and integration of products.
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