Bob Rogers TravelTravel Coordinator
Mar. 2018 - Sep. 2019Naperville, Illinois, United StatesKeeps organized records of all client and vendor communications, including contracts and deadlines Confirms, enters, and keeps current – Trip details in Salesforce per contracting email, contracted itinerary and pricing proposal Books and contracts vendors per itinerary Keeps organized records of all client and vendor communications, including contracts and deadlines Prioritizes contracts for performances and clinicians, including venues, per itinerary Collaborates with Travel Consultant when current inclusions are unavailable, including recommending venues, menus, amenities and/or activities to meet or exceed the client’s needs Records and reconciles all trip expenditures in Salesforce, including comparing actual costs to the CPQ Cost of Goods Manages the collection and reconciliation of passenger lists (room, air, dietary, etc.) from group leaders Adheres to the Trip Operations Manager responsibilities in the BRTP Procedure Team Process document Responsible for keeping track of all incoming money for the trip (bulk credit money, deposits, incremental and final payments, etc.) Works with the Business Operations Coordinator to facilitate the mailings of all BRT incentives Prepares the Tour Director on all trip details to help them facilitate a meaningful trip Works on Summer Projects for the advancement of BRT’s knowledge, including data accuracy in Salesforce Provides superior customer service while responding to parents and group leaders through our Chat and HelpScout channels