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Work Background
The UPS StoreStore Manager
Aug. 2020Naperville, Illinois, United StatesRecruiting, hiring, training and retaining a set of Team Members focused on consistently delivering
world-class customer service. Communicate to the Ops Manager schedule needs for the store and each Team Member. “Store
needs” means how many people at what skill level and Team Member needs means requested
time off. With this input, the Operations Manager will create a monthly schedule. Ensure all Team Members have taken the Web Based Training modules required by our Home
Office (will receive from Operations Manager) as well as those that provide insight and close the
knowledge gaps of our Team Members (based on perception of Center Manager). Ensure proper paperwork is in-store and uploaded to USPS portal for each open mailbox. Ensure all mailbox accounts are renewed before expiration and terminated as appropriate. Ensure all house accounts are accurately billed within 5 days of the end of the month. Keep all Center inventory above minimum thresholds. This includes items needed to process
UPS shipments, retail items, corrugated boxes, packaging materials, material needed for printing,
binding and laminating. Confirm that all customer orders are processed properly Ensure the Center is always clean and merchandised in a manner that we would pass HQ’s
quarterly center visits with 100% in both categories. Process all outstanding claims and communicating with claim customers in an empathetic manner
which strengthens their confidence in The UPS Store. Make sure Team Members consistently complete the daily opening, cleaning and closing
checklists.
Bob Rogers TravelTravel Coordinator
Mar. 2018 - Sep. 2019Naperville, Illinois, United StatesKeeps organized records of all client and vendor communications, including contracts and deadlines Confirms, enters, and keeps current – Trip details in Salesforce per contracting email, contracted itinerary and pricing proposal Books and contracts vendors per itinerary Keeps organized records of all client and vendor communications, including contracts and deadlines Prioritizes contracts for performances and clinicians, including venues, per itinerary Collaborates with Travel Consultant when current inclusions are unavailable, including recommending venues, menus, amenities and/or activities to meet or exceed the client’s needs Records and reconciles all trip expenditures in Salesforce, including comparing actual costs to the CPQ Cost of Goods Manages the collection and reconciliation of passenger lists (room, air, dietary, etc.) from group leaders Adheres to the Trip Operations Manager responsibilities in the BRTP Procedure Team Process document Responsible for keeping track of all incoming money for the trip (bulk credit money, deposits, incremental and final payments, etc.) Works with the Business Operations Coordinator to facilitate the mailings of all BRT incentives Prepares the Tour Director on all trip details to help them facilitate a meaningful trip Works on Summer Projects for the advancement of BRT’s knowledge, including data accuracy in Salesforce Provides superior customer service while responding to parents and group leaders through our Chat and HelpScout channels
Educational Media Foundation K-LOVE & Air1 Media NetworksEvents Team
Jun. 2016 - Mar. 2018Event planning and execution
Building relationships with local companies and organizations
Introduce K-LOVE & Air1 radio to new listeners
Strengthen relationships with current listeners
Provide strategic promotion for local events Plan, schedule and coordinate on-air announcements Manage events team department for Midwest (Illinois, Wisconsin, Minnesota) Manage volunteer group
Create synergy between network and local initiatives Strategize, plan and post to local social media platforms
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