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Work Background
Lebanese Red CrossLearning and Development Deputy Director
Jan. 2025LebanonLeading national learning and development strategy and quality improvement across humanitarian sectors. Oversee the design, implementation, and evaluation of training programs that align with LRC's strategic priorities, and drive continuous staff development. Manage multidisciplinary teams, Learning Management Systems, and cross-sector training integration while fostering stakeholder collaboration and compliance with international standards.
Lebanese Red CrossActing Quality Improvement Manager
Jan. 2023 - Jul. 2025LebanonLeading a dynamic team of 14 employees in EMS, our focus has been on fostering their growth and optimizing workflow management. Through the development and implementation of SOPs, ensuring adherence to international regulations and elevated operational standards has been a priority. Aligning strategic action plans with organizational objectives has consistently enhanced service quality while overseeing project budgeting and financial management. Additionally, facilitating community engagement initiatives and aligning EMS structures with organizational strategy for effective execution have been key aspects of our approach.
Lebanese Red CrossQuality Improvement Coordinator
Nov. 2020 - Dec. 2022LebanonDeveloping and implementing tailored quality improvement plans has been integral to enhancing organizational efficiency and ensuring optimal performance. Identifying research areas crucial to patient care, I've guided quality improvement teams towards effectively achieving project objectives. Assessing standards of care and implementing action plans for quality enhancement has been a continual pursuit of excellence. Furthermore, identifying training needs and overseeing implementation for continuous quality improvement has fostered a culture of ongoing learning and development within the organization.
Lebanese Red CrossTrainer & Coach
Oct. 2018LebanonThrough dynamic training sessions, participants have been equipped with essential pre-hospital skills, ensuring readiness for emergency situations. Additionally, coaching, training, and validating emergency responders to become proficient trainers in life-saving techniques have further bolstered our team's capabilities and expanded our impact.
Lebanese Red CrossQuality Improvement Officer
Oct. 2018 - Oct. 2020LebanonImplementing quality improvement initiatives has been a primary focus, particularly on clinical audit and policy dissemination, to ensure adherence to best practices. Leading FTO visits, precise data collection and performance evaluation have been ensured, with close collaboration with FTOs to refine data accuracy and optimize performance metrics. Proactively developing and monitoring the FTO dashboard has served as a KPI tool for performance enhancement, facilitating informed decision-making and continuous improvement efforts.
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