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Work Background
Talk360Head of Product
Jun. 2023Amsterdam, North Holland, NetherlandsDirected product development at Talk360, a mission-driven startup bridging the global connectivity gap and empowering over 6 million people to connect with loved ones affordably in 2024. Product Led Growth: Spearheaded a mobile app redesign resulting in an 8.3% increase in conversions, 20% boost in referrals.
Operational Excellence: Streamlined agile methodologies and achieving a 100% increase in annual velocity in 2024.
Fintech Innovation: Launched Talk360 spin off NjiaPay, an african centric payment platform with 16% improvement in conversion.
User-Centric Strategy: Conducted a comprehensive assessment of African migration patterns and the unique needs of diasporic communities, tailoring products to resonate deeply and enhance retention.
OpiaHead of Product
Nov. 2021 - Jun. 2023London, England, United KingdomDirected Product Development for AI-powered promotional reward platform Opia Cloud, processes over 2 million rewards annually, automating 70% of claim reviews with superior accuracy to human advisors, enhancing efficiency and delivering exceptional results for global brands like Samsung and Google. Strategy Lead: Directed company-wide innovation program orchestrating best practices and strategy across product and business initiatives.
Automation: Launched a self-service promo site builder, eliminating developer costs for clients.
Self Service Strategy: Implemented organization wide customer centric development vision reducing contact rates by 10%.
Expanding new verticals: Establishing Opia as a leading fulfillment provider for sustainable device Trade-In capabilities.
eg+ worldwideHead of Product
Apr. 2020 - Nov. 2021London, England, United KingdomSpearheaded the development of an AI-powered B2B digital asset library Cradle.Shop that uses optical character recognition to auto-tag metadata, eliminating the need for manual librarian services. Managing a Team of Product & UX specialists to develop Cradle.Shop platform with in house engineering teams. Product Relaunch: Increased usage to over 40,000 creative reviews and 25,000 logins per month with 94% satisfaction.
Hogarth WorldwideSenior Product Manager
Apr. 2019 - Apr. 2020GlobalPromoted to a senior position in the department leading requirements gathering, solution design and product implementation for Hogarth’s ‘Integrated Production Engine’ Program Lead - Project Merlin initiative to identify & implement a Global Workflow Ecosystem covering processes from Briefing to Billing globally across all 45 offices & 4000 employees delivering over 10% efficiency savings for the business.
Hogarth WorldwideTechnical Product Manager
Mar. 2017 - Mar. 2019LondonLed the redesign of the FIDO Projects digital operations platform, enhancing usability and efficiency for global clients, including Unilever, Apple, Coca-Cola, Dyson, and more. Managed an Agile Scrum team, prioritizing backlogs, facilitating sprint planning, and ensuring timely delivery of user-centric solutions aligned with business objectives.
Applied user-centered design thinking to define product requirements, leveraging user research and feedback to drive iterative improvements and maximize platform adoption.
VodafoneUser Change Specialist
Nov. 2014 - Mar. 2017Newbury, Stoke and Newark-on-TrentConducting detailed end user research for the launch of new products and services at Vodafone UK responsible for high quality user experience and customer journeys. Conducted comprehensive user research and usability testing to inform the design and optimization of Vodafone UK's products and services, ensuring intuitive and seamless user experiences across digital and physical touchpoints.
Worked on wide variety of Projects delivering Vodafone IOT product, in Store queue management & appointment booking tool, & more exciting new Products for Vodafone UK.
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