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Work Background
VERSA AgencyHead of Client Partnerships
Apr. 2020 - Feb. 2021Melbourne and Sydney
Inference SolutionsDirector of Sales Australia and New Zealand
Feb. 2019 - Feb. 2020Melbourne, Australia
En y Va VenturesManaging Director
Mar. 2018Australia Europe USAPortfolio Management focused on Emerging Technologies & Myth Busting
Private investor advisory consulting services.
Nuance CommunicationsStrategic Account Executive
Oct. 2016 - Dec. 2018Melbourne, AustraliaTransforming customer experience through intelligent self-service solutions powered by artificial intelligence. • Assisting customers to adopt new technologies from Nuance Cognitive Innovations Group
• Strategic account management
• Responsible for growing awareness and marketshare of Nuance digital capabilities
• Supporting new product adoption • Sales and Business Development excellence
• Introducing Design Thinking and Business Optimisation consulting with customers Key Solutions: Virtual Assistants, Live Chat, Messaging (In-app & 2-way), Voice Biometrics, Speech Recognition, and Visual and Conversational IVR
LivePersonStrategic Account Executive
Jun. 2014 - Oct. 2016APACDelivering Strategic competitive advantage through Smart ICT to enterprise scale businesses in the APAC region.
Through predictive intelligent targeting, LiveEngage helps brands understand their site visitors’ intent and value, enabling them to meaningfully connect through the most appropriate type of engagement—chat, personalized messages and offers, and others —and do so across all channels and devices. The result? Rich, personalised engagement experiences that drive successful business outcomes.
In addition, LiveEngage is able to learn from every interaction, creating a feedback loop that enriches intelligence and optimizes future engagements, further enhancing business results.
SingTelFSI Business Manager - Redefining ICT
Apr. 2012 - May. 2014Melbourne, AustraliaNCS Australia is the Centre of Excellence for Business Analytics, BPO, Cloud Services. SaaS, PaaS and Mobility Application development maintenance and support, hosting and managed services.
Achievements:
First SaaS sale of One Network TMS optimisation platform as a service PaaS in Australia
Breakthrough new market sales for Security and Mobile Device Management system for major bank Breakthrough regional infrastructure sales for major bank
Avoka TechnologiesBDM Higher Education Australia and New Zealand
Jan. 2010 - Mar. 2012Opened new market for Avoka into Higher Education. Market assessment, Messaging, Targeted points of influence and entry into key Service Supply Groups such as Go9, Callista User Group and HES. Delivered Avoka's first SaaS sale and related Cloud infrastructure from California (Adobe) through Singapore (Amazon Cloud) to Melbourne(Major University).
KDSDirector Operations APAC
Jan. 2006 - Dec. 2009Paris HQ Key Data Services, the global search and transaction engine for travel bookings powers the interface of many large TMC Online Booking Engines and Galileo Travelport GDS white label.
Nextfeed ConsultingManaging Director Australia and Senior Consultant
Apr. 2002 - Jun. 2010Data Consolidation, Risk Management Services, Business Process Management and Data Consolidation. Professional Services hubs in Sydney, Melbourne, Boston and Helsinki.
TQM, Six Sigma, Lean, what ever works to make it work (best)
American Express Global Business TravelDirector Business Development
Jan. 1997 - Dec. 2002Rosenbluth International San FranciscoAPAC to start, based in Sydney 1997 to 1999 then to San Francisco until 2002. Best people, best products.
QantasCommercial Program Manager
Jan. 1989 - Dec. 1997Product Development, Major Project Management, Distribution Strategy, Change Management, Business Development, Client Development, Large Account Strategy and pre IPO marketshare CDM team, lots of work, lots of fun.
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