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Work Background
FedExMarket Development Account Executive
Feb. 2021 - Mar. 2024Connecticut, United States• Managed the retention and expansion of a portfolio of 150 medium-sized businesses, generating a combined total of $6.4 million in annual shipping sales, thereby fortifying long-term revenue streams.
• Built and maintained long-term relationships with both new and existing customers in a hybrid sales role, establishing a foundation of trust and dependability that enhanced carrier loyalty and retention rates.
• Conducted comprehensive analyses of individual customer shipment details to accurately assess annual net revenue and profitability, enabling the successful implementation of strategic pricing initiatives.
UPSDigital Sales Representative
Jan. 2020 - Feb. 2021Phoenix, Arizona, United States• Cultivated trusted advisor relationships with key decision-makers across accounts by leveraging subject matter expertise, adept negotiation skills, and the introduction of innovative supply chain solutions, thereby solidifying long-term partnerships.
• Seized market share by closing sales opportunities identified from competitors' volumes on a weekly basis, maintaining a rigorous pace of 140 calls per week over a 41-week period.
• Meticulously analyzed customer data to provide management with accurate growth projections for new customer volume, enabling strategic planning and resource allocation.
• Collaborated effectively with a multidisciplinary team of senior account executives, international experts, and freight specialists to contribute to the achievement of the #1 performing Account Executive territory in the U.S.
• Surpassed district sales quota targets by an impressive 164.4%, delivering exceptional market gains and solidifying a leadership position in the competitive landscape.
DHL Supply ChainOperations Supervisor
Jan. 2019 - Jan. 2020Reno, Nevada• Utilized a labor management system to effectively oversee a team of 15, who were responsible for the weekly coordination of 50 LTL unloads, the movement of over 400 pallets, and the distribution of 50,000 packages, thereby ensuring seamless logistics operations.
• Generated and delivered comprehensive daily, weekly, and quarterly reports to key stakeholders at Pfizer and DHL corporate management, incorporating financial analysis, operational KPIs, and quality assurance metrics to foster data-driven decision-making.
• Skillfully managed fluctuating inbound and outbound capacity to seamlessly meet customer order demands, successfully preventing bottlenecks and overflow situations.
• Provided hands-on support on the warehouse floor as needed, including operating machinery, synchronizing driver schedules, and supervising intricate employee maneuvers, thereby ensuring operational excellence and team readiness.
Callaway GolfProgram Management & Supplier Network Intern
May. 2018 - Aug. 2018Carlsbad, CA• Coordinated and negotiated with Tier-1 supplier to accept, replace, and return excess finished goods inventory at 40% cheaper than production of new finished goods for net savings of $5,000
• Oversaw development of putter head component from conception to launch with support from graphic design, creative services, supplier representatives, and engineering approval from upper management
• Analyzed and compared 2017 Hard Goods (Irons/Putters) development cycle times with historical data to accurately reflect Program Manager's production schedules for 2018
• Developed a COGS / Margin Tool to project multiple cost-engineered scenarios that would allow for a cascaded product line to begin production for release in 2020 with Sr. Sourcing Operations Manager
• Tracked inventory levels of warranty cards across global regions and measured consumption rates in order to execute effective running change to new version of warranty card
Verna Builders & DevelopersProperty Management Customer Service Representative
Jan. 2017 - Aug. 2017Wallingford, CTCustomer Service Representative for Central Connecticut commercial and residential real estate developer. - Communicate directly with sixty tenants at ten different commercial property locations daily to document tenants’ concerns and follow up with questions, complaints, and provide insights on policies
- Answer claim calls and lead homeowners through the applicable warranty request process
- Coordinate efforts with the construction manager to advise claim status and complete customer's maintenance requests to customer satisfaction
- Participate in prospective tenant showings for available spaces for lease and report client feedback to property management team
University of ConnecticutMarketing Associate
Sep. 2014 - May. 2015Storrs, CT- Organize promotional giveaways and marketing sponsorship's before NCAA Division 1 athletic events at the University of Connecticut
- Engage live audience by communicating with willing participants, athletes, mascots, and corporate sponsors
- Support team members and management through hard work, open communication, and discipline
Direct Color SystemsWarehouse Specialist
May. 2012 - Aug. 2014Rocky Hill, CTDirect Color Systems® is a world leader in the engineering, manufacturing and marketing of direct-to-substrate UV LED inkjet printers. - Implement part numbering system to organize thousands of SKU's in 150,000+ sq. foot warehouse
- Rearrange the physical layout of the main warehouse based on frequency of SKU reorder's to minimize travel distance for warehouse staff
- Coordinate daily unloads, deliveries, and restocking of SKU's from multiple vendors
- Cooperate with the shipping department to expedite same day orders using First In First Out (FIFO) inventory control
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