Requests
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Network Power<100 people
Roles
💸100%
Marketing
✔️100%
IT
✨100%
Business Owner
Geos
🇨🇷100%
Costa Rica
Work Background
DXC TechnologyService Level Manager
Jul. 2017San Jose, Costa Rica
DXC TechnologyTechnology Consultant
Apr. 2017Costa Rica
Envios Los AndesDirector of Operations
Sep. 2014 - Sep. 2015Miami/Fort Lauderdale AreaAs a partner and director of operations, oversaw company’s performance to maximize profits by minimizing expenses without compromising the best-personalized freight forward service to our Latin American clients. Led business development and marketing efforts, which expanded our customer base. Participated in Sales functions and provided Customer Service to our top tier clientele.
Global Client SolutionsCompany Support Representative
Jun. 2009 - Aug. 2014As a Company Support Representative provided bilingual customer service to clients in regards to our banking software applications and their functionalities. Researched claims and informed clients of new policies or recently updated policies, regularly over the telephone and/or through email notices.
Global Client SolutionsCompany Support Representative
Jun. 2009 - Aug. 2014
Hewlett Packard EnterpriseTechnology Consultant
Acts as the primary backup for the project’s PM
Prepares and aligns the system landscape for testing, Assumes leadership during the execution of project test phases, Tracks progress of test phases using the approved HP tracking tools, Prepares test management tools and loads testing scenarios, coordinates key user and business expert participation during test phases
Provides training to key users on the test management tools
Responsible for the adherence to HP project management methodologies
Keeps control of the project’s solution/service being developed
Responsible for the project’s compliance to Change Mgmt. and Release to production processes
Coordinates issue tracking and resolution during project stabilization
Ensures the project has all required documentation prior to project complet
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