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Work Background
Capacity4devIT Business Project Manager
Apr. 2024Brussels, Brussels Region, Belgium- Provides support to European Commission Directorate-General for International Partnership (DG INTPA) D4 in establishing and defining business/user needs for Capacity4dev, and ensuring they are met.
- Provides general planning and reporting support to the Business Manager (INTPA D4).
- Supports the Business Manager (INTPA D4) to ensure business/users needs are clearly communicated to IT service providers (INTPA R5).
- Provides support to the business (INTPA D4) to liaise with Commission’s IT services (DIGIT, DG COMM, and others), ensuring compliance with DG COMM and DIGIT requirements and processes.
- General follow-up of IT deliveries (from INTPA R5), ensuring clear communication and understanding within meldea.
- First level testing for delivered outputs from INTPA R5 in close collaboration with the Business Manager (INTPA D4).
- Coordinates with the Capacity4dev Editorial, Outreach and Community management team to understand the user needs to be addressed.
- Analyses site usage statistics and proposes ways to ensure the best usage.
- Proposes innovative solutions to improve the platform and how services can better target business and user needs.
- Organises meetings/workshops with users (e.g. usability testing).
- Takes part, together with the business (INTPA D4), to relevant communities and forums.
- Provides support to the business (INTPA D4) on legal commitments.
- Acts as Data Delegate on behalf of the Data Controller, responsible for Data Protection, Privacy and GDPR.
InnovatologyFounder & CEO
May. 2023Brussels, Brussels Region, BelgiumAt Innovatology, we’re passionate about unlocking the power of technology for everyone. Our mission is to bridge the ever-widening gap between complex technological innovations and the everyday user. We’re a dynamic team of visionaries, creators, and thinkers dedicated to demystifying the digital world, making it accessible and understandable for all.
Project Management InstituteMember
Mar. 2023 - Sep. 2024BelgiumPart of the world’s leading project management organization. 500,000+ members worldwide. 300 local chapters. Immeasurable benefits. Engaged in Belgian PMI Chapter. Through 2027, nearly 2.2 million new project management jobs will be created each year around the world, according to our report, Job Growth and Talent Gap 2017-2027. As a PMI member, I have access to a vast collection of knowledge and career resources, local and global communities, opportunities to grow and give back to the profession, plus discounts, rewards and perks.
UCBDigital Tech Lead
Mar. 2023Achievements:
- Successfully orchestrated a triple pilot launch leveraging my project management prowess as the first Digital Solution Lead working during US hours; seamlessly navigated the E2E process of our Digital Strategy, culminating in the timely market introduction of a new medication, Rystiggo, approved in the US. - Digital Solutions related to applications
- Lead makes a bridge between the development team and the business by coordinating the different digital content creation projects worldwide (around 1500 requests per year: Flat or Interactive PDF/PPT, Customised emails, HTML content for eDetail). - Digital Tech Lead organises trainings and planning for stakeholders. - Being primar contact for global UCB stakeholders and remember the processes and their specific exceptions.
- Organise and follow up global requests
- Communication & the ability to compromise is the key to success
- Digital Tech Lead has solution driven and consultative mindset
- Agile - SCRUM Project Management
Vienna Center for Disarmament and Non-Proliferation (VCDNP)Mentee
Sep. 2022 - May. 2023I am currently one of twenty women chosen globally from 300 applicants by the Vienna Center for Disarmament and Non-Proliferation (VCDNP) and the International Affairs Institute (IA) in Rome, in the framework of the EU Nonproliferation and Disarmament Consortium (EUNPDC) for the Young Women and Next Generation Initiative (YWNGI). This programme aims to encourage young women and the next generation to enter the non-proliferation, arms control and disarmament field. Through this the programme, I have been assigned Filippa Lentzos, the Senior Research Fellow at King's College London, holding a joint appointment in the Department of Global Health & Social Medicine and the Department of War Studies, as my mentor for the next eight months.
Atlantic ForumPatron
Sep. 2022 - Mar. 2023Haague
Marie Olivie LtdChief Executive Officer
Mar. 2022Antwerp, Flemish Region, BelgiumAt Marie Olivie Ltd, we transform individual potential into thriving online businesses. With a global perspective gained from experience in seven countries, we blend health and practical entrepreneurship advice to guide professionals in breaking free from the traditional 9-to-5 grind. Our esteemed clients include UCB, the European Commission, and NATO, among others. We offer project management consultations and develop innovative online courses and digital products designed to empower people. Our mission is to inspire and guide our clients towards financial freedom and personal fulfillment, leveraging our expertise in health, branding, digitalisation, and holistic business development.
Capacity4devCommunity Manager - European Commission, DG INTPA
Mar. 2022 - Apr. 2024Brussels Metropolitan AreaAchievements:
- became part of a bigger framework including RELEX family
- launched pilot community webinar series to activate users of the European largest community
- Increased participation level by 300% within 6 months
- Coordination Lead to European Development Days
- tailored training webinars to the European Commission, European External Action Service, and other organisations and development professionals
- Successful IT and Community Support during migration and post-MVP period including technical analysis, UX, UI design Responsibilities: - Coordinates the community management strategy to devise user-centered activities to share/ promote content and enhance action on the platform.
- Makes recommendations on new trends, tools and methodologies related to community management;
- Develops strategies to trigger members’ continuous online participation in groups;
- Moderates and posts content on the platform, and interacts with users;
- Conducts usability tests with users in order to provide recommendations for improving user experience on the platform;
- Ensures the smooth onboarding of new members on the platform.
- Liaises with Groups/Projects/Resources Owners/Administrators to support them in their (nontechnical) needs;
- Supports Groups/Projects/Resources Owners/Administrators advising best practices to manage their spaces through resources and webinars.
- Provides insights on the activities on the platform and harvests group content to be promoted on Capacity4dev.
- Monitors activities on the platform and ongoing check of spaces to revamp/archive/merge/delete.
- Contributes to the performance monitoring and reporting of online participation.
Fertilizers EuropeCommunication
Oct. 2021 - Mar. 2022Bruxelles, Région de Bruxelles-Capitale, BelgiqueAchievements:
- participated in a business trip to Czechia and Slovakia Responsibilities:
- Contribution to the creation of various digital visual content for website, social media and other online platforms (landing pages, promotional emails, social media cards, gifts, videos)
- Production of written materials for internal and external use (reports, blog articles, editorials, brochures, newsletters, internal magazine etc)
- Management and growth of social media channels (Twitter, LinkedIn, YouTube) - Organisation and execution of events and conferences
Digital Forensic Research Lab (DFRLab)360 Digital Sherlocks Scholar
Oct. 2021 - Mar. 2022Selected as one of 800 scholars across 83 countries over past two years who have participated in the Digital Sherlocks program in workshops including practical trainings on open-source investigative methodologies, interactive conversations on digital governance and tech policy with DFRLab’s Fellows, and informal networking events. In addition to the ongoing trainings, the Digital Sherlocks have access to dedicated resources and private social media groups, which they can use to share resources, promote their own research, and pursue collaboration with other participants.
YPFP (Young Professionals in Foreign Policy)Young Professionals in Foreign Policy Member
Sep. 2021 - Aug. 2022Bruxelles, Région de Bruxelles-Capitale, BelgiqueAchievements:
- member of the month YPFP engages, builds, and amplifies an international community of young, dynamic, diverse leaders from all sectors to accelerate their impact on critical global challenges.
Atlantic ForumCommunity and Project Manager, Moderator
Nov. 2020 - Sep. 2022Achievements:
- digital transformation of e-conference
- nominated by the Permanent Delegation of the Czech Republic to NATO for Disinformation training with Microsoft
- successfully organised two three-days e-conferences with 5K outreach
- campaigns: #NATOEducation; #WomenAreNATO, #ProtectOurFuture
- moderated two panels
- invited as a speaker Responsibilities:
- Moderator, speaker, and project manager
- Coordination of the communication of the Atlantic Forum’s social media platforms and continuous analysis of data in order to improve targeting and engagement.
- Collection of input for social media communication in cooperation with the Communications Director and Webmaster.
- Coordination of website section with Project Officer and publishing the content where relevant.
- Identifying special segments to engage in cooperation with other projects (Journal,
newsletter).
- Development of interesting infographics to convey stories and messages (digital drawing).
- Continuous development of Atlantic Forum’s communication strategy and updating together
with chapters, other teams, and the Communications Director.
European Economic and Social CommitteeBlue Book Trainee
Mar. 2020 - Mar. 2021Brussels Area, BelgiumAchievements:
- published study Covid-19: Virtual Free Movement of Workers
- co-author of the newsletter Responsibilities:
- Content production of the newsletter (Covid-19 and plenary session) and press release.
- Publishing articles on website and development of agenda for events (extraordinary meetings).
- Attendance in the group, section, and bureau meetings, and plenary sessions - taking notes, drafting minutes, and preparing speech notes.
- Remotely involved in certain key study groups, identifying key issues for the Workers' Group and reporting back to the group secretariat and to the president.
- Management of official social media accounts (Facebook, Twitter) and preparation of road maps.
- Involvement in institutional communication (Outlook, Agora, Sysper, Member’s portal).
- Conduction of research “Covid-19: Virtual Free Movement of Workers”.
Embassy of the Czech Republic in LondonConsular Department
Sep. 2019 - Mar. 2020London, United KingdomAchievements:
- successfully organised the Velvet Freedom Ball for 500+ high-level guests
- supervised 10 trainees
- invited by the Ambassador to private events
- managed whole archive logistic Responsibilities:
- Administrative activity in the consular service and protection – translation of documents, graphic creation of information leaflets, updating the Embassy's website.
- Participation in the consular agenda of issuing a biometric passport, ID cards, VISA, and birth certificates.
- Communication with British authorities (oral and written), support of Czech citizens in need and involvement in solving specific cases (lost passport, homeless and legal issues). - Hosting and managing cultural events - coordination of 10 trainees during the event for more than 500 high-level guests.
- Involved in higher politics in London during the Brexit period - preparation of databases to develop a strategic plan during the emergency period before Brexit.
Afghanistan and Central Asian Association (ACAA)Political Communication
Mar. 2019 - Aug. 2019London, United KingdomAchievements:
- successfully organized Refugee Week Festival for 4000+ participants
- discussed policy issues in House of Commons and Kings College
- published a study on Afghan Diaspora in the Digital Age
- coordinated a language beginner class of 20 students in age between 5 and 80 years old ACAA:
- Communication on a bilateral level with the UK and Afghan government.
- Teaching English to refugees and providing them with legal aid. - Raise funding to organise events (conferences in the House of Commons, Refugee Summer Festival, or targeted speeches delivered by MPs at London universities).
- Development of the ACAA's media presence in established British news outlets (BBC, the Guardian), writing influential press releases and articles as well as updating the ACAA’s website.
- Certificate: Safeguarding Everyone - Protecting Children, Young People, and Adults at Risk V6 issued by CPD Certification Service.
Royal Holloway, University of LondonStudent Voice
Nov. 2018 - Mar. 2019Egham, Surrey, United KingdomAchievements:
- reinforced digital technologies to be used for lectures (prior to the pandemic)
- encouraged usage of Artificial Intelligence for mock interviews in Career and Employability resources
- suggested a streamlining of key information and services in an app by which students can make appointments, payments, search for events, etc.
- improved functionality of e-learning platform(s) such as Moodle.
- recommended a displaying live availability of parking and study spaces on digital signage
- enhanced online-based Wellbeing services (e.g. therapy chatbots)
- recommended investing in the development of digital skills for both students and staff RH100
- A large policy-making focus group that has supported the university’s well-being and services.
- Communication and engagement with students across campus, gathering feedback from peers, and discussing views at the panel meeting.
- Executed strategies and marketing ideas to better educate and motivate students.
- Supervision of a small student’s group and navigate them to deliver efficient output.
- Building team liaison to deliver efficient results at the end of each compulsory meeting.
Seattle Shirt Company LlcCustomer Service Representative
Jun. 2018 - Sep. 2018Seattle, Washington, United StatesAchievements:
- first job outside the EU Customer service in the biggest souvenir shop company in Seattle.
- The inclusion of leadership and marketing expertise in the purchasing of the product.
- Establish, develop, and maintain positive business and customer relationships.
- Present, promote and sell products using solid arguments to existing and prospective customers. - Proficiency with customer call flow and handling customer objections.
- Collaboration as a team member and coordination of the client experience.
- Assist with placement of orders, refunds, or exchanges.
- Answer questions about warranties or terms of sale.
- Performing cost-benefit analyses of existing and potential customers.
FreelanceConsultant - Digital Transformation
Jan. 2018 - Dec. 2020Czechia- Successful launch of three e-shops, development of digital identity, and digital marketing plan by utilising agile methodology (Asana, Trello, etc.).
- Providing consultancy services to three growing companies in the area of food supplements, healthy lifestyle and beauty products.
- Being in persistent contact with companies both virtual and physical (Zoom, Teams, Webex, Google meet).
- Ability to think globally (applied knowledge from my past experiences), promote it during organisation of meetings (hybrid and physical), and conferences for stakeholders (SWOT, PESTEL analysis), CMS.
- Designed and developed technical reference documentation for project work plans, guidelines, standards, procedures, and processes that meet the needs of the target audience.
- Designed marketing strategy to support knowledge sharing on social media regarding specific topics of individual companies (social media cards, trading campaigns).
- Edited and developed websites via WordPress, Elementor, and Drupal.
Eleana International HotelCustomer Satisfaction Manager
Jul. 2017 - Sep. 2017Ayia Napa, Cyprus- Utilized more than three languages at work;
- Improving customer interactions with all services (hotel, reception, restaurant);
- Collected responses from customers via surveys and providing a management strategy to the director general.
La TrompetteQuality Control Inspector
Jul. 2016 - Sep. 2016London, England, United Kingdom- Supervised 10 people from multicultural community (e.g. France, Poland, England, and Germany) under the pressure with team leader spirit;
- Take responsibility for the team;
- Responsibility for meeting the appearance standards at their place of work.
La KambusaBusiness Development
Jul. 2015 - Sep. 2015Bari, Apulia, Italy- Providing customer service in Italian and English;
- Team building in a new cultural environment;
- Multi-tasking various front-of-the-house duties IOS ordering software;
- Performance in a fast-paced environment;
- Identified opportunities for business growth and optimisation of marketing strategies.
Arcus s.r.o.Co-founder and Project Assistant
Sep. 2013 - Jun. 2015Prague, TchéquieAchievements:
- transferred the education in high school on another level - from theory to practice
- being employed by own high school
- delivered guided trips to France; Spain, Ireland, and Wales
- guide in the Russian language in Prague This initiative was created in order to promote students' theoretical knowledge about tourism into practice in the High School of Tourism in Prague. The targeted groups of people were kindergartens and primary schools in the Czech Republic.
- The duties vary from the foundation of the company in the Czech Republic through management strategy to primary task - marketing coordination.
- Administration skills and managing business correspondence, such as filing, sorting, and general organizational skills.
- Promotion of the company - putting together estimates and budgets for marketing campaigns, submitting them for approval, being involved in negotiations, preparing sales and advertising contracts, and reviewing advertising material.
- Accountancy/Bookkeeping - recording transactions such as income and outgoings, and posting them to various accounts.
- Developing itinerary for client's school trips - undertaking research and planning tours, preparing and giving presentations, organising and leading excursions, problem-solving skills.
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