Active Outdoors (previously Automated Licensing Systems)Customer Service Representative
Jul. 2004 - Aug. 2009At Active Outdoors, my responsibilities included receiving sales calls from customers, helping customers with product issues or discrepancies, and performing clerical work when understaffed. Other duties included: - Providing excellent telephone presence and effective interpersonal skills.
- Mastering knowledge of product features to better serve customers.
- Handling personal information for customers, such as their social security numbers and credit card numbers, as well as emails, addresses, and other sensitive data My most notable commendation as a high school student working for a corporation was when I met with a supervisor who told me I had gone above and beyond the required duties related to my position.