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Work Background
EmpaticaSenior Service Designer
Jul. 2022⦿ Spearheaded the design and optimization of user-centric services for Empatica's wearable health technology products, enhancing user experience and driving product adoption. ⦿ Led the rollout of the Empatica Health Monitoring Platform (EHMP) design system, adhering to WCAG accessibility standards, improving usability for diverse audiences. ⦿ Partnered closely with cross-functional teams to align design strategies with business goals, leading to increased customer satisfaction and product usage. ⦿ Conducted comprehensive user research—including interviews, surveys, and usability tests—to gather actionable insights that informed product and service enhancements. ⦿ Designed customer journey maps, service blueprints, and other tools to visualize user pain points and uncover opportunities for improvement across the service lifecycle. ⦿ Developed and iterated on service prototypes, using user feedback to refine concepts and ensure user needs were at the heart of the design process. ⦿ Contributed to Empatica’s mission by designing services that enable individuals and organizations to better monitor and manage health outcomes, aligning with healthcare innovation goals. ⦿ Facilitated workshops, design thinking sessions, and ideation processes to foster a culture of innovation and continuous improvement. ⦿ Collaborated with stakeholders to integrate service design principles into Empatica’s broader product and business strategy, reinforcing the company's growth and impact.
EmpaticaInterim Product Manager for BusinessOps
Jul. 2022 - Sep. 2023Milan, Lombardy, Italy⦿ Co-founded the BusinessOps team, actively contributing to the recruitment and onboarding of essential team members, establishing a strong operational foundation. ⦿ Led the conceptualization, scoping, and implementation of a new ERP system, ensuring alignment with Empatica’s evolving business needs and long-term strategy. ⦿ Directed the transition from ad-hoc operational processes to structured, scalable, and efficient systems, optimizing workflows to reduce bottlenecks and improve efficiency. ⦿ As both a Service Designer and Product Manager, I bridged design thinking with operational execution, creating user-centric solutions while driving their implementation. ⦿ Cultivated strong cross-functional collaboration with key stakeholders, aligning operational improvements with broader business objectives.
Politecnico di MilanoTeaching Assistant
Sep. 2020 - Mar. 2021Milan, Lombardy, Italy⦿ Collaborated on the development of the Innovation Studio course curriculum and activities, ensuring a comprehensive and immersive learning experience. ⦿ Assisted with the logistical planning and execution of course activities, including workshops and project presentations. ⦿ Provided guidance, feedback, and in-depth project reviews as students progressed from initial concept to pre-series design prototypes. ⦿ Helped students navigate the full lifecycle of product-service system projects, from conceptualization to the realization of tangible designs. ⦿ Contributed to the creation of designs that encompassed communication, interaction, societal impact, and market dynamics, bridging theory and practice for students. ⦿ Supported students’ growth in the dynamic field of product-service system design by fostering practical application of their knowledge.
EmpaticaUX | UI Designer
Jul. 2020 - Jun. 2022Milan, Lombardy, Italy
EmpaticaUX / UI Design Intern
Jul. 2019 - Jul. 2020Milão e Região, Itália
Fraunhofer FITResearcher
Dec. 2016 - Dec. 2017Hamm e Região, Alemanha ⦿ Led strategic design projects for major clients, conducting in-depth research, analysis, and formulating innovative design strategies that addressed business challenges and created growth opportunities. ⦿ Designed user experiences in the dynamic fields of MedTech and IoT, ensuring product usability and precision by aligning design solutions with user needs and industry demands. ⦿ Applied design expertise beyond digital interfaces, contributing to the environmental design of the new innovation center for the city of Hamm, creating spaces that fostered creativity and collaboration. ⦿ Played a key role in delivering research-driven design solutions, contributing to pioneering projects that pushed the boundaries of innovation in emerging technology fields. ⦿ This role greatly enriched my skills in design research, deepened my passion for design innovation, and solidified my commitment to the transformative power of design in MedTech and IoT.
as Mirás Design Co-Founder
Nov. 2016 - Apr. 2019⦿ Established Mira to offer innovative design solutions, blending strategic design, brand design, and interior design to help clients achieve business success. ⦿ Leveraged strategic design thinking to craft holistic design strategies, analyzing market trends, user behaviors, and competitive landscapes to drive client growth and differentiation. ⦿ Collaborated with diverse clients to create distinctive brand identities, developing visual and experiential elements—from logos to brand messaging—that resonate with target audiences. ⦿ Applied interior design expertise to transform physical spaces, optimizing functionality and aesthetics for commercial, residential, and retail environments. ⦿ Worked closely with companies in southern Brazil, enabling them to reach their growth potential through design-driven initiatives, contributing to business expansion and market reach. ⦿ Led Mira in translating client aspirations into visually stunning and strategically sound design solutions, helping businesses thrive through creativity and design excellence.
SCENO Environmental Graphic DesignDesigner
Mar. 2014 - Nov. 2016Porto Alegre e Região, Brasil⦿ Led projects for major Brazilian clients such as Petrobras, BRF (BRFood), Syngenta, Cyrela, Renner, Maristas, and Hoff, developing comprehensive environmental graphic design solutions that integrated architecture, engineering, design, and communication. ⦿ Spearheaded environmental graphic design projects that transformed physical spaces, creating cohesive and visually compelling environments for corporate offices, retail spaces, educational institutions, and industrial facilities. ⦿ Collaborated with multidisciplinary teams including architects, engineers, and branding experts to ensure the seamless integration of design elements within the built environment, enhancing user experience and spatial functionality. ⦿ Developed brand strategies that aligned with each client's vision and objectives, incorporating environmental graphics into the broader brand narrative to reinforce identity and create lasting impressions. ⦿ Managed end-to-end project lifecycles, from planning and conceptualization to execution, overseeing timelines, resources, and stakeholder engagement to ensure successful and timely delivery. ⦿ Utilized co-design and service design methodologies, working closely with clients and users to co-create solutions that were both functional and aesthetically aligned with their needs. ⦿ Implemented product management practices to coordinate project scopes, budgets, and team responsibilities, ensuring alignment with client expectations and business objectives. ⦿ Delivered impactful design solutions that enhanced not only the aesthetic appeal of spaces but also their operational efficiency, contributing to the clients' overall business success and brand consistency.
SCENO Environmental Graphic DesignDesign Intern
Feb. 2013 - Mar. 2014Porto Alegre e Região, Brasil
Deutsche Forschungszentrum für Künstliche Intelligenz (DFKI)UX Research Assistant
Jan. 2013 - Feb. 2013Kaiserslautern, Germany⦿ Collaborated closely with developers and engineers to design a more intuitive and user-friendly interface for the institute’s new augmented reality (AR) platform. ⦿ Focused on improving the usability and user experience of the platform, ensuring seamless interaction between the digital interface and physical world elements. ⦿ Applied user-centered design principles to optimize the layout, enhancing navigation, interaction design, and accessibility for diverse user groups. ⦿ Conducted usability testing and gathered feedback from key stakeholders to continuously refine the platform’s design, ensuring it met both technical and user requirements. ⦿ Bridged the gap between technical development and user needs, aligning design strategies with the platform’s functionality and performance goals.
UFRGSInternship- Núcleo de Design Gráfico Ambiental
Feb. 2012 - Aug. 2012Intern researcher at NDGA Lab at the University of Rio Grande do Sul. Developed works concerning UX and environmental graphic design.
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