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Work Background
HostPapaTier 2 Web Hosting Support
Nov. 2017 - Jul. 2025Brasília, Federal District, Brazil• Solve customers' technical issues and communicate with them via a ticketing system (email).
• Install, configure, maintain, and solve errors for content management systems, including WordPress, Drupal, Joomla, etc.
• Review exim email logs, determine why an error is happening, and help to solve it.
• Troubleshoot why a website is slow or not loading (Performance, Apache errors)
• Handle migrations from external providers to our servers and ensure the migrations are completed successfully with no errors or issues.
• Work with cPanel/WHM scripts to tweak settings or fix accounts.
• SSH and Linux command-line tasks.
• Interpret web logs, troubleshoot DNS, or update DNS records.
• Check Mod_Security logs, PHP applications, CSF, CloudLinux, and related web hosting support issues.
HostPapaWeb Specialist
Nov. 2017 - Jul. 2025Solve customers' technical issues and communicate with them via a ticketing system (email).
Install, configure, maintain, and solve errors for content management systems, including WordPress, Drupal, Joomla, etc.
Review exim email logs, determine why an error is happening, and help to solve it.
Troubleshoot why a website is slow or not loading (Performance, Apache errors)
Handle migrations from external providers to our servers and ensure the migrations are completed successfully with no errors or issues.
Work with cPanel/WHM scripts to tweak settings or fix accounts.
SSH and Linux command-line tasks.
Interpret web logs, troubleshoot DNS, or update DNS records.
Check Mod_Security logs, PHP applications, CSF, CloudLinux, and related web hosting support issues.
NeovoraManaging Partner
Mar. 2015 - Sep. 2017Brasília Area, BrazilTranslator, SEO Specialist and Digital Marketing Manager - Neovora, LLC.
Specialist in search Optimization (SEM / SEO) and member management. Responsible for
managing all SEO activities such as content strategy, link building and keyword strategy to
increase rankings in all major research networks. Run tests, collect and analyze data, identify
trends and insights in order to achieve maximum ROI on paid search campaigns. Research
and implement search engine optimization recommendations. Translation from English content
to Portuguese and vice versa.
NeovoraTranslator
Mar. 2015 - Jul. 2017– Translator, SEO Specialist, and Digital Marketing Manager - Neovora, LLC.
Specialist in search optimization (SEM/SEO) and member management.
Responsible for managing all SEO activities, such as content strategy, link building, and keyword strategy, to increase rankings in all major search engines.
Run tests, collect and analyze data, and identify trends and insights to achieve maximum ROI on paid search campaigns.
Research and implement search engine optimization recommendations.
Translation from English content to Portuguese and vice versa.
SuitePlus TecnologiaImplementation Specialist
Jun. 2013 - Feb. 2015Florianópolis Area, BrazilAnalyze and document functional requirements for ERP, CRM and E-commerce
based on NetSuite's deployment tools. Technically lead the implementation of projects.
Document functional requirements for software to be implemented and ensure the execution of
applications based on the Suiteplus methodological practices. Responsible for projecting,
planning, installing and configuring computer networks. Overall Assistance in translating
strategies, documentation, and training from English to Portuguese and vice-versa.
SuiteplusInformation Technology Support Analyst
Jun. 2013 - Feb. 2015Analyze and document functional requirements for ERP, CRM, and e-commerce based on NetSuite's deployment tools.
Technically lead the implementation of projects.
Document functional requirements for software to be implemented and ensure the execution of applications based on the SuitePlus methodological practices.
Responsible for projecting, planning, installing, and configuring computer networks.
Overall assistance in translating strategies, documentation, and training from English to Portuguese and vice versa.
SSNETI Soluções TIWeb Design Specialist
Aug. 2012 - May. 2013Web design, web hosting support, and administration.
HostGatorWeb Specialist
Sep. 2009 - Feb. 2012Linux systems administration and experience in Internet (services, websites, applications, protocols, etc.)
BASH, MySQL maintenance, APACHE, and DNS.
Debugging problems with cPanel / WHM and Plesk.
Advanced technical knowledge of hosting environments and Linux web servers.
Hostgator.comLinux Systems Admin
Jun. 2009 - Feb. 2012Houston, Texas Area and Austin, TXProviding technical support for Level I-III issues via helpdesk and the telephone.
Monitoring servers for stability and taking both proactive and reactive measures to correct and prevent issues. Providing fellow system administrators and support representatives with technical support and guidance. Assisting clients in transferring accounts to HostGator servers. Installing, configuring, and maintaining services such as Apache, MySQL, and Exim across thousands of servers.
Web Groups Inc./AlentusWeb Specialist
May. 2007 - Sep. 2009The role included responsibilities for hosting and maintaining websites, providing technical support, and developing routines and configurations of Unix /Linux servers.
Alentus CorporationTechnical Support Representative (Linux, Web Hosting)
May. 2007 - Jun. 2009Austin, Texas AreaProvide support to Web hosting customers. Position includes answer inquiries by clarifying desired information; researching, locating, and providing information. Resolves problems by clarifying issues; researching and exploring answers and alternative solutions to Parallels H-sphere and Plesk control panel; implementing solutions; escalating unresolved problems. Strong customer service. All servers are Linux based (Red hat, Cent OS).
TelenetworkTechnical Support Representative (Part time)
Feb. 2007 - May. 2007Austin, Texas AreaJob Function includes technical support for Frontiernet ISP, assisting troubleshoot and test connectivity, configure Windows and Macintosh OS for DSL/Broadband connectivity, also configure wireless client devices and Email settings.
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