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Work Background
Shift4Vice President of Client Relationships
Mar. 2022 - Apr. 2024-Led strategic transformation of a leading payments technology company, implementing a cloud-based SaaS solution that optimized operational efficiency by 50% and increased client acquisition by 30%
-Orchestrated strategic alignment of internal projects, leveraging data analytics to drive a 20% boost in revenue and enhance operational efficiency by 15%
-Managed diverse account portfolio, doubling client base while reducing operational costs by 25% and increasing customer satisfaction by 30%
-Orchestrated market expansion efforts through key industry partnerships, resulting in 60% growth in brand visibility and enhanced market positioning
-Led strategic initiatives to optimize customer journey, resulting in 40% higher client satisfaction and 25% improvement in conversion speed
Levy RestaurantsTechnical Strategy & Solutions Director
Oct. 2019 - Mar. 2022-Led technical strategy development for sports & entertainment venues, implementing cloud-based solutions that enhanced operational efficiency by 40% and reduced downtime by 25%
-Collaborated with top management to develop technology roadmaps, driving organizational success through implementation of data analytics platform that increased customer retention by 20% and revenue by 15%
-Optimized operational infrastructure through strategic technical solutions, resulting in a 35% decrease in system maintenance time and 20% improvement in overall effectiveness
-Secured critical project resources through strategic negotiations with external partners, achieving a 30% reduction in project timeline and ensuring client satisfaction
-Orchestrated the successful launch and integration of innovative high-end services, leveraging industry expertise to expand the company's product portfolio and market reach
SAC WirelessProject Manager
Jan. 2018 - Oct. 2019Greater Chicago Area-Spearheaded the delivery and management of 100+ telecommunication sites across the west division market, resulting in a 30% increase in network coverage
-Developed and executed a comprehensive strategy for performance enhancement, resulting in a 35% improvement in key metrics and streamlined reporting processes
-Collaborated with cross-functional teams to integrate new technologies, resulting in a 20% reduction in project completion time and improved compliance with regulatory requirements
-Directed cross-functional deployment meetings to align project goals, review performance metrics, and implement adaptive strategies, ensuring on-time project delivery
-Developed strategic project plans incorporating vendor management and budgetary controls, resulting in successful completion of 95% of projects within allocated resources
@propertiesProject Manager to Third Blvd
May. 2016 - Apr. 2017Greater Chicago Area-Scheduling of all showings, inspections, and related appointments -Main point of contact for all clients -Performed open houses to obtain new buyer clients -Showed listing to potential buyers -Created all marketing postcards, client parties, and client gifts
-Attended to maintenance of all deals and databases -Managed tenants at various buildings owned by boss
@propertiesSales Development Representative/Broker
Sep. 2014 - May. 2016chicago, illinois-Scheduled all showings, inspections, and related appointments. -Liaison for all potential clients, including following up with calling leads.
-Updated market numbers and analysis position of sellers on the market.
-Planned company events, i.e. Top 100 Client gift giveaway and client parties. -Authored administrative training book for company.
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