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Work Background
RokuDirector of Engineering, Web Development & Platform Services
Jun. 2014San Jose, CALead the engineering team for Roku's purpose-built web platform.
* Spearheaded the technical design, architecture, and continuous evolution of Roku's web application framework, A/B testing platform, merchandising platform, e-commerce platform, content tooling, The Roku Channel off-platform, international localization platform, and customer support platform.
* Championed Agile practices to optimize software development processes, building high-performing teams of full-stack web engineers.
* Collaborated cross-functionally with Marketing, Product, UX, Ops, Engineering, HR, and IT to define strategy, technology approach, project scope/sizing, and resulting KPIs to enhance overall business performance, customer satisfaction, and partner success. Key Achievements
* Modernized web development by adopting Node.js, ReactJS, Express, best practices, resulting in highly performant, responsive, user-accessible (WCAG 2.0 Level AA), and SEO-friendly web applications across desktop, tablet, and mobile devices.
* Migrated web applications and platform services to a "low-ops" cloud environment using AWS and GCP, streamlining operations and reducing DevOps/IT overhead.
* Architected a robust continuous integration environment leveraging JIRA, GitLab, an internal deployment board, and AWS for efficient development workflows.
* Enhanced security by implementing automated vulnerability testing, CAPTCHA, risk analysis and penetration testing for web applications and services.
* Integrated real-time application performance monitoring, alerting, and observability into web applications for proactive management.
* Transformed Customer Support with the introduction of an agent-assisted desktop, dedicated tooling, a helpdesk ticketing system, and a Contact Center as a Service (CCaaS) solution.
* Initiated and organized company-wide Hackathons, fostering innovation and employee engagement. Led the implementation of the company's first-ever AI Challenge.
Chegg Inc.Director of Engineering, Career Services, Experience & Engagement
Jan. 2014 - Jun. 2014Santa ClaraTechnical lead for a remote team of over a dozen Frontend, Backend and Quality Assurance engineers that delivered and continue to evolve Chegg's national Career Center. A product offering which enables students to explore careers, find internships/entry-level jobs available, and help them build real-world skills demanded by employers, especially the ones that aren’t taught in the classroom. Also responsible for leading Chegg's Experience & Engagement team, comprised of over a half dozen local and remote developers and QA testers. The team is chartered with helping users discover and trial relevant content and services at the right time of the student lifecycle; driving increased engagement and interaction amongst visitors, members, customers; bringing consistency to overall experience through our component library and style guide; driving cross platform experience among desktop, mobile, tablet interfaces.
Chegg Inc.Director of Front End Engineering
Feb. 2012 - Jan. 2014Santa ClaraTechnical leader for a rapidly evolving frontend technology infrastructure stack. Partnered with Product Leaders, Design, Business Intelligence, Consumer Insights, online marketing and technology stakeholders to balance project roadmap, resource allocation and technology decisions for our ecommerce system and education services.
NetflixDirector of UI Engineering & CS Engineering for DVD Product Development
May. 2011 - Jan. 2012Los GatosLeading the frontend engineering efforts for the DVD Product Development org. I work closely with senior management, User Experience & Design, Product Management, Marketing, Server Engineering & our partners to create the best user experience for our members and non-members.
NetflixSoftware Development Manager - Customer Service Engineering
Feb. 2010 - May. 2011Los Gatos, CAManaged the Customer Service Engineering team and drove software development, user experience and support of the customer service application stack. Customer Service Engineering plays a critical role in supporting our remote Customer Service teams. Through the use of highly integrated custom software and enterprise class technology solutions, the team has enabled Netflix to deliver superior customer service to our members and non-members, consistently ranking as the best of breed in the CS CRM space.
Voyij Inc.Co-founder
Jan. 2008 - Feb. 2010Cupertino, CAVoyij is a meta-search engine site for travel deals. Voyij searches hundreds of sites to aggregate “deal” content. Deals are defined as last minute specials, distressed or undersold inventory, and advertised specials and published fares. I worked on Engineering, Product, Marketing, Business Development, Finance and Recruiting. Just like any startup, I wore many different hats during my time.
SideStep IncFront End Engineering Manager
Nov. 2006 - Dec. 2007Sidestep is a travel search site that was acquired by it's largest competitor, Kayak Networks, at the end of 2007 for approximately $180 million. Hands on engineering manager and occasional UI developer on special/high profile projects in personalization, SEO, social media and email campaigns. Expertise working with DHTML, AJaX, JSON, CSS, XML, JSTL, Struts, Tiles, JSPs, FBML, Ruby daily to build/integrate front end layer with middle/presentation server layer.
Yahoo! Inc.Web Applications Developer/Front End Engineer
Aug. 1999 - Nov. 2006Hired into the UED Front Page team as a Promotions Engineer on the Yahoo! home page. Became a jack of all trades web applications developer for various teams within the company. Developed the Shopping Ads Management System, Clutter Tool, Campaign Planning Tool, Crockett User Tracker, Idea Brieferator CMS and UER Recruitment Tool. One-man team that deployed/trained and supported Yahoo! offices in Japan, Germany, Spain, UK and Italy, until moving to Ad Systems to join a team of 5 other developers in building the Campaign Planning Tool (CPT) that was deployed in the U.S., Hong Kong, South Korea, Taiwan, Singapore and India. Teams I worked on: User Experience & Design (UED), Platform Design, Platform Engineering, Ad Systems - Media Delivery Services using various frontend and server-side technologies - DHTML (HTML+CSS+ OO JavaScript +JSON+AJAX), Perl, PHP, Velocity Templates, JSP
IBM Corp.Web Applications Developer
Jan. 1996 - Jan. 1999Internal/External application development for the Data Facility Storage Management Subsystem Customer Service Support Group
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