RokuDirector of Engineering, Web Development & Platform Services
Jun. 2014San Jose, CALead the engineering team for Roku's purpose-built web platform.
* Spearheaded the technical design, architecture, and continuous evolution of Roku's web application framework, A/B testing platform, merchandising platform, e-commerce platform, content tooling, The Roku Channel off-platform, international localization platform, and customer support platform.
* Championed Agile practices to optimize software development processes, building high-performing teams of full-stack web engineers.
* Collaborated cross-functionally with Marketing, Product, UX, Ops, Engineering, HR, and IT to define strategy, technology approach, project scope/sizing, and resulting KPIs to enhance overall business performance, customer satisfaction, and partner success. Key Achievements
* Modernized web development by adopting Node.js, ReactJS, Express, best practices, resulting in highly performant, responsive, user-accessible (WCAG 2.0 Level AA), and SEO-friendly web applications across desktop, tablet, and mobile devices.
* Migrated web applications and platform services to a "low-ops" cloud environment using AWS and GCP, streamlining operations and reducing DevOps/IT overhead.
* Architected a robust continuous integration environment leveraging JIRA, GitLab, an internal deployment board, and AWS for efficient development workflows.
* Enhanced security by implementing automated vulnerability testing, CAPTCHA, risk analysis and penetration testing for web applications and services.
* Integrated real-time application performance monitoring, alerting, and observability into web applications for proactive management.
* Transformed Customer Support with the introduction of an agent-assisted desktop, dedicated tooling, a helpdesk ticketing system, and a Contact Center as a Service (CCaaS) solution.
* Initiated and organized company-wide Hackathons, fostering innovation and employee engagement. Led the implementation of the company's first-ever AI Challenge.