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Work Background
Pure Salt InteriorsHead of People Operations
May. 2024Newport Beach, California, United StatesInterior Design | E-Commerce | B2C
● Partnered directly with founders to scale People Operations during a period of 2x team growth, overseeing all aspects of employee lifecycle, talent planning, compliance, and organizational design
● Led the optimization effort of a modern HRIS and benefits administration platform, increasing efficiency by 40%
● Designed and launched an employee engagement program that improved eNPS scores by 25% in under 12 months
● Built first-ever career pathing framework and development resources to support manager enablement and retention
● Drove key strategic initiatives including DEI efforts, performance management enhancements, and internal communications revamp
Pure Salt InteriorsDirector, Human Resources
Jun. 2022 - May. 2024Newport Beach, California, United StatesInterior Design | E-Commerce | B2C
● Elevated from HR Director to Head of People Operations within two years due to strong cross-functional partnerships and operational wins
● Audited and streamlined HR compliance policies and procedures, reducing risk and audit findings by 80%
● Collaborated with finance and operations to develop competitive compensation strategies aligned with business growth and retention targets
Mortgage Technology Human Resources Director
Jul. 2021 - Jun. 2022FinTech | Mortgage | Crypto | Blockchain
● Spearheaded HR strategy during rapid fintech growth, aligning talent needs with organizational objectives across engineering, operations, and customer success teams
● Designed and implemented a scalable onboarding process, reducing new hire ramp-up time by 35% and improving early retention metrics
● Revamped performance management framework, introducing goal-setting tools and quarterly feedback cycles to drive accountability and employee development
● Collaborated with finance to restructure compensation bands, ensuring pay equity and competitiveness in a high-demand labor market
● Reduced employee relations incidents by 40% through proactive manager coaching, a revised disciplinary policy, and clear escalation protocols
● Led a successful HRIS migration, consolidating systems and improving reporting visibility for department heads and executive stakeholders
● Built and launched a company-wide engagement survey, achieving 85% participation and using insights to guide DEI and culture strategy
Pacific Cardiovascular Associates, Medical Group, IncHR Business Operations Partner
Jan. 2020 - Jan. 2021Clinical | Healthcare | Cardiovascular | Optum | SCA
● Served as the primary HR partner across multiple clinical and administrative units, supporting over 250 employees in a fast-paced medical environment
● Streamlined employee relations case handling, implementing SOPs that reduced resolution timelines by 50%
● Implemented compliance tracking system aligned with HIPAA and labor law requirements, minimizing audit risk and improving documentation accuracy
● Partnered with department heads to develop competency models, supporting succession planning and performance calibration
● Coached managers on sensitive issues including corrective action, ADA accommodations, and performance improvement plans
Pacific Cardiovascular Associates, Medical Group, IncHuman Resources Generalist
Jan. 2020 - Jan. 2020California, United StatesClinical | Healthcare | Cardiovascular | Optum | SCA
● Led a full-cycle recruitment effort during a critical talent shortage, filling 20+ roles within 60 days through improved sourcing and workforce planning
● Standardized onboarding and orientation, enhancing day-one readiness and increasing new hire satisfaction scores by 30%
PriceSpiderHuman Resources Generalist
Jan. 2018 - Jan. 2020E-Commerce | SaaS | B2B
● Negotiated Health Benefits and led open enrollment processing
● Implemented an HRIS and performance management tool
● Sales and Tech recruiting
● Built a scalable onboarding program to ensure new hires felt both integrated in the company and had all the resources needed to dive in and make an impact.
JC ResortsHuman Resources Assistant
Jan. 2016 - Jan. 2018Hospitality | Luxury Resorts
● First professional HR role
● Learned and applied CA compliance and labor law principles to everyday role
● Mastered and improved administrative filing by implementing digital personnel files
● Owned I-9/E-Verify processing and filing, leading to a first-time pass rate with I-9 documentation audits for the business entity
● Led New Hire Orientation, team-building exercises, and enhanced organization recognition visibility
● Participated in Talent scouting events
Disneyland ResortEntertainment Professional
Aug. 2012 - Dec. 2020Anaheim, California, United StatesLive Entertainment | Storytelling | Disney Parks & Resorts
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