Keep in touch with meI'm using Intch to connect with new people. Use this link to open chat with me via Intch app
Work Background
MedairHuman Resources Manager
Jun. 2022 - Sep. 2022Amman, JordanAccomplishments •Handpicked to run HR operations for a team of 80 staff including one HR Manager and one HR Officer for the Medair Jordan Office with a short-term contract of 3 months to ensure a seamless transition and support day-to-day operational HR tasks. •Executed competitive salary structure and rolled out the 2022 Salary Scale by collaborating with staff members and the feedback reflecting the payroll.
•Streamlined the operational processes and supported the hiring of an HR Officer which was an internal promotion and completed the hiring of the long-term HR Manager. •Standardized existing HR Processes and promoted the new HR Team structure as an important component of the organization.
Overall Responsibilities:
•Proffering direction, leadership & oversight required to deliver excellent results. •Delivering expertise specifically in the areas of hiring talented staff, restructuring, and revamping the compensation and payroll structure. •Guiding and managing the overall provision of HR services, policies, and programs following market trends, current/proposed company activities, and rules/regulations. •Enabling a unified recruitment process and acquiring qualified talent based on departmental needs. •Devising and initiating a child care allowance policy as per governmental regulations and drafting a work-from-home policy as part of the staff wellness program.
•Effectively engaging with the management team and being able to translate the people vision to HR strategy.
•Leading and promoting HR functional excellence across the organization thus ensuring staff adhere to Medair’s policies and regulations.
International Rescue CommitteeActing Human Resources Manager
Aug. 2018 - Sep. 2019Amman, Jordan
International Rescue CommitteeHuman Resources Manager
Jul. 2018 - Nov. 2020Amman, JordanDesignation Chronology:
•Oct 2019 – Nov 2020: Human Resources Manager
•Aug 2018 – Sept 2019: Acting Human Resources Manager
•Jul 2018 – Aug 2018: Senior Recruitment Officer Accomplishments:
•Joined the organization as a Senior Recruitment Officer and moved up the career trajectories to merit multiple promotions to the position of Human Resource Manager.
•Entrusted to manage Operations for an Amman-based staff of approximately 100 members and lead HR Operations in the Syria country program.
•Offered vital inputs in conducting a Staff Engagement Survey, taking place every 2 years, and recommended solutions for improving employee satisfaction within the workplace
Key Responsibilities: •Formulated and Executed HR strategies, and implemented international salary scales, policies & procedures, and an annual performance appraisal system to ensure high PM rates and guided staff and managers on unresolved staff performance ratings.
•Gathered and analyzed monthly HR metrics for all Syria Programs and submitted detailed summaries/dashboards to the regional office for review and action. •Handled employee relations; and incorporated all feedback received by staff from the regional Staff Engagement survey. Pursued staff to join the attend group discussion sessions and provided comprehensive info on feedback along with solutions for improvement and resolutions of issues.
•Presented an action plan and a RACI Matrix to implement the solutions throughout the fiscal year leading to continuous improvement culture and strong staff engagement. •Maintained current knowledge and understanding of regulations, laws, industry trends, practices, and developments regarding Human Resources and Compensation structures, suggested at-par remuneration for internal promotions, acting allowances, and short-term assignment allowances according to compensation and benefits policies.
International Rescue CommitteeSenior Recruitment Officer
Jul. 2018 - Aug. 2018Key Responsibilities: •Applied standard recruiting and placement practices and procedures as suggested for national hires and service contractors. •Delivered full talent interventions (quality, diversity, and depth) against business needs.
OxfamSenior Human Resources Officer
Feb. 2017 - Jul. 2018Amman, JordanDesignation Chronology:
•Feb 2017 – Jul 2018: Senior Human Resources Officer
•Apr 2014 – Jan 2017: Human Resources Officer
•Oct 2013 – Mar 2014: Admin/HR Assistant
•Apr 2013 – Sept 2103: Finance/Admin/HR Assistant
Accomplishments:
•Inducted as Finance/Admin/HR Assistant, received several accolades and promotions to the position of Senior Human Resources Officer.
•Handpicked to support in establishing an HR department when Oxfam established an office in Jordan in 2013; devise a medical insurance system in OXFAM Jordan in alignment with international guidelines and maintained 100% compliance in processing medical claims. •Appointed to handle full-spectrum HR activities including assisting, overviewing, coordinating, and managing HR Operational processes for Amman and Za’atari-based staff. •Supported the implementation of the human resources strategy for Oxfam GB in line with the organization's overall strategy and goals in liaison with Head Quarters (HQ) in Oxford for global staff.
Overall Responsibilities: •Articulated the Organization's mission, crafted effective human resources plans, and developed the capabilities of the newly hired HR team-empowering them to perform to the highest level of productivity and ensure implementation of systems and policies. •Commanded the full scope of HR activities, starting from the long/short-term demand planning, talent acquisition, recruitment & selection, onboarding, talent development, succession planning, and retention.
•Ascertained compliance with local labor law and internal regulations and policies; offered day-to-day operational and technical support in planning robust HR functions, ensuring the delivery of efficient and effective HR services. •Expedited the recruitment function by recruiting globally dispersed candidates right from identifying staff requirements, posting advertisements, shortlisting CVs, interviewing and appointing talent.
OxfamHuman Resources Officer
Apr. 2014 - Jan. 2017Amman, Jordan•Presented onboarding support to new joiners – facilitated training, development & motivation activities to familiarize them with organizational acumen and ensure employee productivity and retention. •Directed the maintenance of accurate employee records and entitlements; annual & sick leaves, terminations & resignations, entitlements, and exit procedures including severance of notice period, documentation, final settlement, and employment certificates, and closing staff accounts.
•Promptly resolved employee-related issues, clarifications about salary, employment certificates, benefits & entitlements, and employee disputes to comply with labor laws for global staff.
•Maintained employee engagement and employee welfare- validated medical invoices, and processed monthly payrolls for national staff. •Provided most updated information and provision of donor requirements; time sheets, pay slips & other information/reports required by the donor. •Maintained effective coordination with the lawyer on issues related to legal compliance and legal advice on specific cases; interfaced with social security on staff subscriptions, and annual salary updates. •Investigated and addressed staff complaints & misconduct and offered disciplinary support to resolve disputes and maintain cordial employee relations.
•Supported organizational design, transformation, and change management by deploying robust HR metrics, data, work processes, systems, and tools (personnel information system, PeopleSoft GOLD). •Maintained accurate employee data covering hiring, termination, leave, training, transfers, or promotions. •Kept employees updated on changes in policies and supported in resolving conflict in the workplace.
•Identified training needs and organized annual training/workshops to improve employee productivity/capabilities. Implemented performance-based incentives to maintain a healthy work environment and motivated workforce.
OxfamAdmin/HR Assistant
Oct. 2013 - Mar. 2014Amman, Jordan
OxfamFinance/Admin/HR Assistant
Apr. 2013 - Sep. 2013Amman, Jordan
Bank of JordanRecruitment Clerk
Feb. 2012 - Jan. 2013Amman, Jordan
Intch is a Professional Networking App for the Future of WorkSee more people like Zeina on Intch
300k+ people
130+ countries
AI matching
Get Intch if you'd like to
626729 people
15
Marketing and Project Head @ MSG Jordan
37
Trainer/Creativity & Innovation specialist
15
Portfolio Senior Assistant @ UNOPS (United Nations Office for Project Services)
71024 people
15
Director of Operations @ AI27
16
Accounting Manager @ Build Nashville, LLC
15
Data Analyst @ PT. Linknet Tbk