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Work Background
TTROGeneral Manager KSA
Aug. 2023 - Dec. 2023Riyadh, Saudi ArabiaPurpose: Spearheaded the establishment of the TTRO office in KSA ensured global learning solutions matched the local market. Crafted strategies for market presence, commercial success, and alignment with KSA Vision 2030. Guided TTRO strategy and fostered strong executive-level partnerships in KSA. • Business Development and Growth: Boosted global presence by 25% by rapidly establishing a new commercial entity in 4 months, increasing business opportunities and market share. • Government Relations: Forged strategic partnerships with government entities, increasing bid opportunities by 15%. Cultivated strong relationships with ministerial staff and CEOs. • Strategic Direction: Aligned company strategy and go-to-market approach with Vision 2030 objectives while establishing government partnerships. Identified JV opportunity in 4 months. • Stakeholder Management: Maximised networking opportunities by 50%, securing key relationships and acting as a representative at group discussions, conferences, and complex engagements.
NTT Ltd.VP, Global Program Executive – IT, Digital & Systems
Nov. 2020 - Mar. 2023South AfricaPurpose: Led global IT, digital, and systems programs to ensure compliance, risk mitigation, and strategic alignment. Drove business transformation, implemented controls, and enhanced governance across 102 offices, five regions, and 34 countries. • Strategic Transformation Leadership: Translated strategy into operational plans. Set up a PMO and governance framework for the CISO office, oversaw large-scale transformation and security breach remediation, avoided 67% in penalties, and mitigated risk. • Portfolio Management: Led global IAM platform rollout in 5 months, saving USD 200M through creative solutions. Built a 24/7 GSOC. Refreshed Global Data Centers and Cloud Infra, valued at hundreds M USD. • Security and Project Delivery: Led large complex programs. Delivered 22 global IT programs across 121 hubs in 5 regions/34 countries in under 20 months with matrix teams. Boosted security resilience by 99%. • Consulting and Delivery: Took over and led a team of consultants to rectify and develop a Global IAM replacement platform within five months, saving USD 200M in license fees.
Keller HoldingsPresident and CEO
Jun. 2018South AfricaPurpose: As President and CEO, I am responsible for getting the job done, from orchestrating SME operational optimisation. Crafting innovative business models, providing strategic guidance, and cultivating high-performance teams. Achieving significant growth and customer retention through tailored consulting approaches. • Business Development and Growth: Crafted an innovative business model that resulted in increased stakeholder engagement and a 30% increase in customer retention, driving long-term growth for the company. • Management consulting: Provided strategic guidance and consulting expertise in project and program management, including planning, scheduling, monitoring, and control activities. Achieved significant improvements in customer satisfaction through tailored consulting approaches. • Team Building and Culture: Coached and mentored staff, developed and implemented talent management plans and built a high-performance team. Improving the company culture and staff satisfaction by 75%.
NedbankVice President – Nedbank Africa Regions
Jun. 2018 - Nov. 2020SandtonPurpose: Directed regulatory compliance strategies and frameworks, led the SADC region portfolio, negotiated budgets, and implemented operational enhancements. Collaborated with Subsidiary CEOs and CROs to drive strategic intent and compliance management, ensuring compliance with legal and regulatory requirements. • Strategic Planning and Execution: Led strategic planning and execution, controls and governance, risk and compliance management frameworks with African CEOs to reduce regulatory compliance risk by 85%. • Performance Monitoring: Maximised efficiency - Implemented 172 optimised processes, trained 1200 individuals, and resolved 100% critical audit findings in 18 months. • Leadership and Team Development: Led successful collaborations to build high-performing teams across African regions, resulting in a 40% increase in project delivery in 18 months, fostering a culture of continuous improvement. • Financial Management and Budgeting: Led negotiations for a 300% budget increase and closely monitored project financials to ensure timely completion and increased compliance.
Absa GroupSenior Strategic Portfolio Manager
Jan. 2017 - May. 2018Johannesburg Area, South AfricaPurpose: Led strategic initiatives and transformation projects in retail and business banking. Provided critical insights, managed resources, and ensured alignment with strategic goals. Led high-performing teams and engaged stakeholders to drive implementation and achieve business objectives. • Portfolio Management and Delivery: Set up various PMOs across different divisions in the bank, implemented governance frameworks and increased project delivery by 20%, using Scaled Agile Framework and Prince2, as well as custom methodologies. • Collaboration and Execution: Implemented business strategies, engaged C-suite stakeholders to align with international benchmarks and led digital strategy to monitor technology security risks. • Cost Saving and Efficiency: Set up a Tactical Sourcing Hub in Kenya serving 13 African countries, integrating functions and leading restructuring resulting in a 25% headcount reduction across Africa. • Process Improvement and Automation: Executed and delivered various automation programs across Payments, Call Centres and Retail and Business Bank, leading to improved efficiencies and reduced human error.
BarclaysHead of Delivery
May. 2014 - Dec. 2016Johannesburg Area, South AfricaPurpose: Orchestrated operational excellence and strategic execution, ensuring alignment with corporate goals. Led the optimisation of multichannel strategies and customer propositions through innovative initiatives. Implemented frameworks to enhance the customer journey and drive revenue growth. • Strategy Definition and Execution: Strategic advisor to senior leadership and led a 5-year strategic plan for digital transformation, leading to a 25% increase in market share and a successful digitalisation process. • Operational Excellence: Redesigned customer experience program through market analysis and industry trends, boosting satisfaction by 20%, and attained 10,000 new customers through service upliftment. • Financial and Cost Management: Cut costs by USD 16M by enhancing operational efficiency through automation and digitalisation to address customer disputes successfully. • Market Analysis and Benchmarking: Conducted a comprehensive market analysis and developed a 5-year plan, leading to 10K new customers.
Standard Bank GroupProgram Manager
Nov. 2012 - Apr. 2014City of Johannesburg, Gauteng, South AfricaPurpose: Lead strategic re-engineering of finance programs across Africa, driving centralised, consolidated sub-ledgers. Oversee program assessment, realign project objectives, and design strategies for enhanced performance. Skills: Team Building, Customer Service, Financial Services, Cultural Awareness, Resource Allocation. • Due Diligence and Audit: Conducted full program assessment leading to strategic realignment and revised objectives across 16 African countries. • Program Salvage and Turn around: Designed a strategic plan to elevate program status from non-performing to value-add. • Tactical and Strategic Roadmap: Realigned program office processes with Standard Bank’s governance model, cultivated strategic partnerships, and developed a tactical roadmap for 2013/2014. • Program and Project Management: Managed end-to-end program and project lifecycles, from initiation to closure, ensuring deliverables met quality, schedule, and budget requirements.
Absa GroupStrategic Program Manager
Sep. 2009 - Oct. 2012City of Johannesburg, Gauteng, South AfricaPurpose: Head hunted because of my proven track record in delivering large, complex change programs. Led development of new Absa Headquarters, setting excellence standard in South Africa with innovative practices and international acclaim. • Program Leadership and Strategic Vision: Led the largest capital investment program in the Barclays Group (2009/2010) with a total budget of US$150M, delivering US$10M under budget, and reclaimed nine months lost time due to meticulous planning and strategic management. • Operational Excellence and Efficiency: Reduced storage space requirements, saving over 27,000 linear meters and enhancing operational efficiency. • Safety, Compliance, and Quality Assurance: Ensured a 5-star safety rating for the ATW site, reflecting a commitment to safety and quality. • Stakeholder Engagement and Communication: Commissioned a Heritage book to capture the history of the area, demonstrating a commitment to preserving local heritage and culture.
Absa GroupProgramme Manager
May. 2008 - Aug. 2009South Africa
Absa GroupProject Manager
Mar. 2008 - Apr. 2008City of Johannesburg, Gauteng, South Africa
SilicaSenior Project Manager
Apr. 2007 - Jan. 2008City of Johannesburg, Gauteng, South Africa
Internet SolutionsDepartmental Manager
Aug. 2006 - Mar. 2007Bryanston, Gauteng, South Africa
Absa GroupDevelopment Manager
Nov. 2005 - Jul. 2006City of Johannesburg, Gauteng, South Africa
Absa GroupInformation Technology Operations Manager
Jan. 2004 - Oct. 2005City of Johannesburg, Gauteng, South Africa
Absa GroupTeam Leader in Information Support – Absa Corporate & Merchant Bank
Jan. 2003 - Dec. 2003
Absa GroupInformation Support Specialist – Absa Corporate & Merchant Bank
Jul. 2002 - Dec. 2002South Africa
Absa GroupSystems Specialist – Absa Asset Management
Jul. 2000 - Jun. 2002South Africa
Absa GroupIT Support Consultant – Absa Group
May. 1999 - Jun. 2002South Africa
Absa GroupStrategic Management Information Consultant – Absa Trust
Oct. 1998 - Apr. 1999South Africa
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