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Work Background
C SpaceCommunity Recruit Operations Manager
Oct. 2022Greater Boston• Lead client projects: kickoffs, management of client expectations and projected scope, development of project plan and overall management, execute recruit project including survey design, communication content, data collection. • Ensure DEI is considered at every touchpoint ensuring inclusion and equity. • Analyze recruit performance to inform the client as well as partners/campaign management. • Overseeing work execution workflows and set initiatives for efficiencies. • Oversee delivery resources including staffing and capacity monitoring. Maintain a high-performance team while looking for execution efficiencies to drive down time and costs. • Partner with resources to identify solution opportunities or new delivery capabilities that will provide added value. • Overseeing development of tech-related processes. • Support strategic initiatives by participating in the development of and leading the piloting and implementing and refining advancements in capabilities • Serve as the escalation point for senior internal stakeholders to resolve issues. • Regularly collect and assess feedback to ensure our offerings keep pace with the needs of our internal and external clients. • Establish metrics for success; Analyze, evaluate, and produce reports for senior leadership and stakeholders • Recruitment and engagement expert on target audiences to clients and teams.
C SpaceProject Manager, Senior Consultant, Consumer Data
Oct. 2011 - Oct. 2022Greater Boston•Effectively manage over 15 client accounts within financial services, consumer packaged goods, hospitality and health insurance.
•Provide consultative recommendations to colleagues and clients to help develop stronger strategic plans that better align with client’s business need(s) which ensure customer inspired growth. •Initiate improvements and/or identify innovative approaches to ensure positive experiences from the first encounter for consumers. •Maintain large database of profile information for over 5000 consumers. Provide recommendations for improvements on data collection, data accuracy, and security around personal information.
The American Academy of Arts & SciencesMembership/Database Coordinator
Nov. 2010 - Sep. 2011• Maintained database to ensure members’ information is current and accurate, including academic research, affiliation and professional interests.
• Conducted data analysis and produces statistical reports, including the composition of the nominee pool, the work of evaluation panels, and the results of the nomination and election process.
• Developed and prepares communications plans and correspondence in coordination with the Membership Office.
• Supported the daily operations of the Membership Office during the yearly nomination and election cycles.
Affiliated Managers GroupExecutive Assistant, Legal & Compliance Department (Temporary Staff)
Aug. 2010 - Nov. 2010• Interfaced with external contacts, through telephone calls and email, which fostered relationships with defined key relationships.
• Edited, proofread and drafted legal documents, correspondence as well as special reports, Excel projects and PowerPoint presentations.
• Scheduled appointments and travel arrangements, both domestic and international.
• Prepared expense reports for managers within Legal & Compliance Department.
Harvard Business SchoolInformation Systems and Technology Analyst, MBA Career & Professional Development
Mar. 2008 - Jul. 2010• Designed and launched annual survey database and managed collection of confidential employment data for 1,800 students cumulatively throughout the academic year.
• Developed and customized data reports to keep staff abreast of current industry trends and aid external marketing efforts targeted at employer recruiting strategies.
• Prepared data in compliance with MBA Career Services Council standards to fulfill requests from various constituents including the Dean’s office, MBA program staff, the media (e.g. US News, Business Week) and other external audiences.
• Maintained CPD Dashboard which was used to report key metrics to the Director. Tracked year-over-year data changes for groups within CPD office that helped provide insight into areas of strength and weakness.
• Collaborated across office functional groups to assure synchronization of communications to MBA students.
• Initiated and oversaw student resume collection process including relationship management with the external vendor, student club officers, employers and internal staff to maintain a seamless student experience.
• Served as an office liaison to a section of 90 students providing support via monthly presentations and information sessions.
• Provided administrative support during on-campus recruiting initiatives including interviews, employer presentations and student programs.
Harvard Business SchoolRecruiting Coordinator, MBA Career & Professional Development
Oct. 2006 - Mar. 2008• Managed over 100 corporate relationships serving as primary employer contact for all aspects of recruiting. Strengthened employer relationships, improved best practices and advised on effective recruiting strategies.
• Coordinated the recruiting event process from reservation through execution, collaborating with the Recruiting Communications team to streamline the reservation process, improve customer relations and standardize the system.
• Created various data reports and analyses for the Employer Relations team and student coaching staff.
• Served as liaison to a student club to plan and coordinate Manufacturing Industry Week (2007), collaborating directly with a faculty member to prepare and to present data to students.
• Initiated a reconciliation process for the Recruiting Communications team to improve communication with employer contacts during the interview period and ensure proper documentation of company interview records.
• Oversaw planning and implementation of, on average, over 200 MBA interview schedules a year.
Harvard Business SchoolCustomer Service Specialist, MBA Career & Professional Development
Oct. 2006 - Mar. 2007• Created a detailed process to improve and standardize the job posting approval process. Provided general operational support for recruiting activities such as resume collection, interview days and company presentations.
• Managed and reconciled budgets for the Recruiting Communications team, developing an organizational system that better presented the data and provided best practices for the future.
• Provided triage for requests from students, faculty and employers intended for the Director of Career & Professional Development. Scheduled Director’s meetings and travel arrangements.
Harvard Business SchoolStaff Assistant II, MBA Registrar Services
Aug. 2003 - Oct. 2006• Fulfilled all official document requests, including transcripts, certificates of attendance, enrollment verifications, and loan deferments, received. Decreased document turnover time by 75%, leading to greater customer satisfaction.
• Served as customer support for HBS students and cross-registrants from across Harvard University including coaching students through course selection process in fall and spring terms.
• Maintained and enhanced cross-registration database for HBS students taking courses outside of the Business School. Acted as liaison to faculty providing course information to students and final registration lists. • Created new online request form and grading website to facilitate access to required information by both students and faculty.
University at BuffaloStudent Recruitment Specialist, Office of Admissions
Sep. 1999 - May. 2003• Represented Admissions Office at recruiting events including Open Houses, high school presentations and daily “Visit UB” receptions.
• Communicated appeal and value of UB education to prospective students through guided tours and presentations while providing information on student life, academic programs, and the admissions process. • Assisted in the coordination of various admission events including creating and organizing admissions marketing materials.
• Aided the admissions team in the evaluation of undergraduate applications during the peak season.
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