Lovely Patricia

Head of AR and Credit Risk @WPP Media

CopywritingData EntryAssistantCustomer ServiceCall CenterITHRGraduate StudentConsultingFinanceEducationCustomer ResearcherProject ManagerAdministrative Specialist🎓 Student

Results-driven finance professional with extensive overseas experience at Accenture BPO, specializing in the Order-to-Cash (O2C) process with comprehensive knowledge of end-to-end operations including billing, collections, cash application, and dispute management. Skilled in streamlining financial workflows and ensuring accuracy in high-volume transactions. Complemented by experience working with an international non-profit organization, bringing a strong understanding of global collaboration and cross-cultural communication. Proven ability to work effectively with diverse teams across multiple geographies under minimal supervision, consistently delivering high-quality outcomes. Adept at problem-solving, process improvement, and maintaining strong client relationships, with a commitment to driving operational efficiency and financial excellence.

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Work Background

Head of AR & Credit Risk

GroupMHead of AR & Credit Risk

Jul. 2024Jakarta, Indonesia

Head of AR & Credit Risk

WPP MediaHead of AR & Credit Risk

Jul. 2024Jakarta, Indonesia

Project Manager

AccentureProject Manager

Sep. 2021 - Jun. 2024China

Senior Finance Associate

WNS Global ServicesSenior Finance Associate

Jan. 2019 - Jul. 2021ChinaAs Accounts Receivable process owner for Indonesia market, I oversee the accounts receivable lifecycle, ensuring timely collections and adherence to financial policies, while also resolving disputes and analyzing payment trends for strategic improvements. My strategies have successfully optimized cash flow and reduced the Days Sales Outstanding (DSO), contributing to the financial health of the organization. I maintain strong client relationships through effective resolution of billing issues and collaborate with teams to ensure seamless audit processes and the fulfillment of additional responsibilities.

Finance Analyst

AccentureFinance Analyst

Mar. 2017 - Jan. 2019OTC process owner for a multinational technology company. Responsible for managing accounts receivable functions for Indonesia. Implemented streamlined processes resulting 90% reduction in overdue receivables. Successfully negotiated favorable payment terms with key customers, improving cash flow. Conducted regular credit reviews and mitigation strategies reducing bad debts by 80%. Collaborated with cross-functional teams to resolve customer disputes and discrepancies promptly. Prepared comprehensive reports for senior management, providing insight into receivables performance. Reported directly to APAC AR Manager.

Project Finance and Administration

Cardno International DevelopmentProject Finance and Administration

Jan. 2016 - Feb. 2017Greater Jakarta Area, Indonesia

Finance and Adminstration Assistant

Palladium: Make It PossibleFinance and Adminstration Assistant

Feb. 2015 - Dec. 2015Greater Jakarta Area, Indonesia

Finance and Administration Assistant

Cowater International Inc.Finance and Administration Assistant

Jan. 2011 - Jan. 2013Sulawesi Utara

Internship

VICO IndonesiaInternship

Jun. 2010 - Dec. 2010Jakarta Selatan

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Head of AR and Credit Risk: Global Financial Expertise

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