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Work Background
Grupo DisbyteSr Business Analyst
Feb. 2024ArgentinaIn my role as a Senior Business Analyst for the company's in-house development initiatives
covering web and mobile platforms, I report directly to the CEO. My responsibilities include
supervising the company's IT projects and introducing Project Management practices. I lead a functional team of functional activities, comprising functional analysts, QA specialist, and UX/UI
designer. Liaison between the client and the IT sector, prioritizing and defining the tasks and roadmap to
follow in different projects
Conduct Scrum methodology ceremonies
Create user stories and track the board in Azure DevOps
Develop functional specifications, use cases, flowcharts, user manuals and any necessary
documentation for the project
Coordination and monitoring of the team's tasks
Status meetings and presentations of the sector's projects with the CEO and company managers
NTT DATA Europe & LatamSolutions Analyst
Jul. 2022 - Feb. 2024Provincia de Buenos Aires, ArgentinaClient: Toyota - Brasil
Working within the Scrum methodology framework for the implementation of web and mobile applications. My main tasks include: - Serving as the liaison between the client and the development, QA, and design team
- Coordinating tasks for the development and QA team
- Conducting ceremonies: Dailys, Refinement sessions, Sprint Review, Sprint Planning, and Retrospective
- Creating user stories with their respective acceptance criteria in JIRA
- Functional specifications
- Creating test plans - Integration testing with Postman Client: YPF - Argentina Working collaboratively with the client on the development and improvement of YPF's web and mobile applications, such as YPF Ruta and ServiClub. My main responsibilities included: - Translating client requirements into clear and detailed functional and technical specifications for the development team.
- Serving as a liaison between parties, ensuring smooth and effective communication to keep all stakeholders informed about project progress and changes.
- Collaborating with the quality control team to conduct user testing and ensure customer satisfaction with the final product.
- Creating use cases, user manuals, and any project-required documentation.
- Designing interfaces and screens.
- Leading all Scrum methodology ceremonies.
- Creating epics and user stories in Jira for project management.
NEORISAnalista Funcional Sr
Sep. 2018 - Jul. 2022Buenos Aires, ArgentinaImplementation and maintenance of SAP Commissions for telecommunications clients such as ETV (Colombia), Claro (Brazil), and DirecTV (LATAM). My main responsibilities included: - Participating in the development of strategies for the implementation of agile methodologies, promoting collaboration and flexibility within the team.
- Collaborating, managing, and providing support for commission settlements for DirecTV in 7 LATAM countries.
- Functional analysis, management, and oversight of corrective or system improvement initiatives.
- Designing business plans and rules (incentives, metrics, credits, and deposits) for accurate employee commission calculations.
- Level 3 incident support, working on continuous improvement and the definitive resolution of recurring incidents.
- Creating functional and technical documentation for the project.
- UAT
AccentureSoftware Engineer Analyst
Jun. 2014 - Sep. 2018Buenos AiresWorked with the billing maintenance team, providing support for YPF
client billing on AS400. My main responsibilities included: - Analysis and tracking of new requirements, both requested by the client and for internal improvements.
- Training and participation in the LEAN agile methodology, a management model focused on creating flow to deliver maximum value to customers.
- Monitoring and resolution of incidents.
- Creating SQL reports - Being on call for support.
- Assisting the intranet/internet and client/server applications team.
NeorisBusiness Analyst
Sep. 2012 - Nov. 2013ArgentinaI work on generating the commission settlements for internal and external personnel at DirecTV at a regional level (Venezuela/Ecuador/Argentina) and serve as a Functional Analyst for business requirements. Tasks performed: - Regional Support
- Commission settlements
- Analysis and resolution of incidents in the production environment
- DEV and QA testing
- Control and maintenance of data in the database and reports
- Systems management in Callidus On Demand
- Weekly, bi-weekly, and monthly reports to end-users
- Construction of business documentation
- Construction of mapping matrices
- Implementations in DEV, QA, and PROD environments
- Work Tools: Callidus Cloud and Oracle Database
WeatherfordRegional Client Services Analyst
Aug. 2011 - Jul. 2012ArgentinaBilingual Help Desk Analyst - Technical Support / Help Desk. - Remote and in-person user assistance.
- Support for Office tools.
- Installation and software support.
- Management software: Service Manager (ticket registration tool), SAP, JDE, etc.
General MillsService Desk Analyst
Aug. 2009 - Aug. 2011Provincia de Buenos Aires, ArgentinaBilingual Service Desk Analyst. Technical Support / Help Desk. - Provide first-level support to company users regarding operating systems and desktop applications, printing, and equipment (desktops and notebooks).
- Analyze, track, and resolve (at the first level) and escalate (to the second level) tickets generated by users.
- Analyze, resolve, distribute, and track tickets.
- Provide support through remote access and on-site assistance.
- Systems management (ABM Sistemas).
- Create and modify roles/profiles in SAP.
- Create and configure email.
- Monitor and manage IT resources (equipment and license allocation, hardware and software purchases).
- Hardware repair.
- Installation and support of software (SAP, Visio, Project, etc.).
- Administration of the Avaya telephone system.
- Use of management software: Remedy, SAP, JDE, etc.
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